Asure HR (People Success Platform) vs. EPAY Systems

This is a decent tool with capabilities such as employee onboarding and recruitment assistance. Even the employee self-services have quite capable features and are unique. The areas of improvement should be employee life cycle management, leave tracking, and the benefits and compensation section could have had additional features which can be company-specific which can be customised.

Incentivized

I am able to track which of my clients have paid their invoices and which have not. The number of days that the EPAY invoice is outstanding is easily accessible. The date the original invoice was sent is displayed. The initial form to complete in order to send the EPAY is so simple a caveman can do it. Just need the client's name, email, and the amount of the invoice. The automated follow-up emails to the clients who have not paid are helpful.

Incentivized

• Customer Support Availability
• Phone support with a dedicated account manager
• Account access levels for management team

• EPAY team is responsive to our needs. Excellent team who understands our challenges and helps us come up with solutions.
• System functionality is configurable so that we minimize custom programming.

Incentivized

• Employee Review and feedback management
• Benefits tracking and query resolution
• Onboarding easiness

Incentivized

• All-time punches are rounded to 15-minute intervals which can skew accurate break times.
• Slow lading or occasional lags due to server overload.
• Sync errors cause occasional overlapping punches.

Incentivized

Because I can't give it a Zero, I believe EPAY Systems is the most senseless system I have ever used. I worked on systems over 25 years ago that were better. In my opinion, there is no logic to the programming; the system is unbelievably SLOW, and there and hundreds of problems every week. And major ones that they will not or can not correct. For example, we can not file or access employee records in the system as it can take longer than 10 minutes to view or load one document for one employee - IF the system allows you to get that far, which it usually doesn't.

I feel the support is terrible. We have an outsourced support purpose who doesn't understand the EPAY Systems or our company, [removed], will only answer the first thing mentioned even if there is an entire list. Then the answer does not solve the 1st problem on the list or any other and has no idea how to help us. We have requested a replacement and were told we would get one, then told later we would not. I believe while the support person is nice, I believe they were not trained or supported on their end, and effectiveness is probably 1% or less, takes forever, and is only on the minor issues.

Asure's benefit came from having a dedicated account manager that could be reached via phone rather than emailing or setting up a support ticket. The user experience on the software account feels like it was built on Windows 98 and it hasn't been updated but the information is all there if you're familiar with it. We have now moved to Gusto which has an integration with our timekeeping solution Deputy. I have experience with SurePayroll which offers simple automation if employees are salaried and no input is needed.

Our main reason for switching to Blueforce is
that we found the platform to be pretty promising and interactive than other
alternatives. With other alternatives, there was one issue or another which just
used to not give us a very smooth and subtle experience. Thankfully, this tool
has solved all our problems and has been a godsend gift that does its job
quietly and lets the final results make the noise.

Incentivized

• Has solved the problem of new application tracking
• Has made it easy for employees self services management
• Has a commendable HR features like inbuilt report generation

Incentivized

• Decreased the Risk of lawsuits due to paying incorrectly
• Allows for accurate Payroll process
• Employees are paid correctly per the law- Employee Happiness

Incentivized