Asure Time & Attendance vs. Calabrio ONE

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Asure Time & Attendance
Score 5.1 out of 10
N/A
Asure Time & Attendance is an enterprise-class time tracking capabilities built for small to mid-sized businesses. Asure’s Time & Attendance software streamlines your processes to manage time collection, accruals, and employee schedules while staying compliant with FLSA and overtime laws.N/A
Calabrio ONE
Score 6.8 out of 10
N/A
Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.N/A
Pricing
Asure Time & AttendanceCalabrio ONE
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Asure Time & AttendanceCalabrio ONE
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Asure Time & AttendanceCalabrio ONE
Top Pros
Top Cons
Best Alternatives
Asure Time & AttendanceCalabrio ONE
Small Businesses
FunctionFox
FunctionFox
Score 8.3 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.7 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Eleveo
Eleveo
Score 9.1 out of 10
Enterprises
TimeCamp
TimeCamp
Score 8.7 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Asure Time & AttendanceCalabrio ONE
Likelihood to Recommend
6.0
(1 ratings)
8.9
(13 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
6.0
(1 ratings)
Implementation Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Asure Time & AttendanceCalabrio ONE
Likelihood to Recommend
Asure Software
AsureForce Time would work well for a company with a large volume of non-exempt staff, but the workforce would have to have very simplistic needs. Complex business rules and structure wouldn't be accommodated well by this solution.
Read full review
Calabrio
Calabrio has been great for our education environment. We have the ability to access live calls, recorded calls and evaluate based on the duration of calls. I would like to see the Reporting tab transformed and allow for more customizable reports. Overall, we have had success with Calabrio and we look forward to our partnership.
Read full review
Pros
Asure Software
  • The sync functionality between the clocks and the software, particularly the new clocks, is a plus.
  • The Asure support team is very responsive.
Read full review
Calabrio
  • Quality Management (call recordings, evaluations of said calls) is an area where Calabrio has done a particularly good job. It is a solid product and they continue to refine it.
  • Customer Service - since we purchased the product, customer service has always been spot on for Calabrio - they have worked hard to ensure their existing customers remain happy while continuing to evolve and bring on new customers.
  • Innovation - with their ear to the ground, so to speak, Calabrio forges ahead and does a great job of implementing features per customer requests and makes every effort to ensure the needs are taken care of either via API or upgrade feature.
Read full review
Cons
Asure Software
  • The way the business rules are set up doesn't lend itself to easily supporting our specific business/users.
  • The software doesn't interface with our HR/payroll solution as well as I'd hoped.
Read full review
Calabrio
  • Calabrio's scheduling module has room for improvement. I recommend adding options that will allow you to quickly add or delete multiple exceptions for a group or an individual.
  • Calabrio should add an option the will automatically optimize existing breaks and lunches based on the schedule rules and updates to schedules since they were initially published.
  • I'd like to have a feature in Calabrio that will automatically approve or deny employees requests for vacation based on the staffing number and other staff rules that are set.
  • For shift bidding, I'd like to have the option to create several schedule types and have Calabrio create the best coverage based on the available staff and the existing forecast.
  • In my practice, I have found that some reports have stats that should be weighed but are presented as a standard average (arithmetic mean) instead.
  • I'd like to have granular reporting on staff shrinkage that has occurred in the past so that I can use that data for future staff planning.
Read full review
Likelihood to Renew
Asure Software
No answers on this topic
Calabrio
Because I think they're ready for a multi-skilled contact center support or OMNI
Read full review
Usability
Asure Software
No answers on this topic
Calabrio
It would've been a higher rating if they're able to partner up with other platforms like Liveperson chat support and have a better sense of urgency when it comes to resolving issues
Read full review
Support Rating
Asure Software
No answers on this topic
Calabrio
Because, it took them time to coordinate back some updates for us when we had to report a few major issues. ie Volume data feed for our Email support/channel. I like the webinars, however to keep the community alive. I hope they improve the training modules too and how they training new WFM guys as part of their package
Read full review
Implementation Rating
Asure Software
No answers on this topic
Calabrio
No I don't have as I wasn't part of the implementation
Read full review
Alternatives Considered
Asure Software
This product was selected well before I began with my company, and we'll actually be moving off of it soon to Ultimate Software's time & attendance solution.
Read full review
Calabrio
It was better and more reliable/resilient then both of the products stated above. It is in-house though while the competition was cloud-based. Both of the platforms mentioned above had more problems and more failed screens then Calabrio.
Read full review
Return on Investment
Asure Software
  • We spend a lot of time internally on support and set up. Part of this is due to how the software was made and part is due to how our business is structured and changes frequently.
  • We are able, though, to scale on top of it easily when we open new locations.
Read full review
Calabrio
  • Negative: I've had to create more workarounds and scheduling seems to be more time consuming. However, it has had a positive effect in that some processes have been improved because of the workarounds.
  • Positive: Our former WFM software was not upgraded regularly. We have planned upgrade(s) for Calabrio. I'm looking forward to seeing the improvements made with the newer version.
  • Positive: Calabrio's customer service has been a plus. I believe they listen to what their customers are saying, even when it may be painful, and seem to always be striving to improve their product, and maintain good customer service.
Read full review
ScreenShots

Calabrio ONE Screenshots

Screenshot of Screenshot of Screenshot of