AT Internet vs Countly | TrustRadius

What users are saying about

Score 7.6 out of 10

Based on 214 reviews and ratings

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Score 7.9 out of 10

Based on 3 reviews and ratings

Pros

Real-time data: only a four minute delay between an action on a website and processed data you can work with.
Support: very responsive support center and intelligent, creative consultants. I've never had a problem they couldn't solve.
An application for everyone: there are applications for every type of user, from someone who just needs to view PDF dashboards, to basic data manipulation, to advanced analysts. You can get incredibly in depth with the type of data you're looking at or you can stay on the surface to get quick KPIs.
API capabilites: ability to run real-time API calls through one of the apps, connect API calls to Excel, and the ability to import data from external APIs to display in dashboards.

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Verified User

Director in Marketing

Computer Software Company, 501-1000 employees

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Great tool for mobile and web analytics
Open source

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Verified User

Director in Marketing

Internet Company, 51-200 employees

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Cons

Long response time for reports based on a huge datasets in some cases. If your volume of data is high and you're requesting a data within a complex segment then response time could be significant. But the processing time for regular reports could be improved by AT Internet team if you request it.
Delays in a problem solving when the issue requires several technical teams cooperation.

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Dmitry Kharitonov

Digital Director of Business Products

РБКMedia Production, 1001-5000 employees

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Bad UI - The UI is quite outdated and poorly designed, which was one of the principal reasons for us moving away from Countly.
Some poor documentation - 3rd-party documentation and tutorials for some of their mobile SDKs are better than Countly's own documentation.
Server requirements can be a bit high - For startups with trial credits on cloud computing services, this may not be a problem. Otherwise, Countly can get as expensive as hosted services like Segment and Mixpanel.

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Co-Founder/CEO

aspace, Inc.Computer Software, 1-10 employees

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Likelihood to Renew

AT Internet 8.1

Based on 18 answers

I gave this rating because I think that AT Internet is a good tool, user-friendly easy for onboarding and simple dashboards, however the majority of people use Google Analytics, especially media agency, it is easier for them to use Google Analytics.

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Verified User

Director in Marketing

Apparel & Fashion Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Usability

AT Internet 8.3

Based on 8 answers

Overall the experience is very good, it's quick, relaiable and does everything I would want. The only problems I have are matching the correct stats to what I want. It can be painful trying to find the right thing and the explanations are not always the clearest. That's the only issue i've found though.

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 501-1000 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

AT Internet 9.5

Based on 9 answers

I don't have any exemple in mind where AT Internet interface hasn't been available, i have always been able to use AT Internet when i needed it. The only issues to notice is that it happens sometimes that real time or D-1 datas are partially delayed.

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Head of Analytics

Le MondeNewspapers, 501-1000 employees

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No score

No answers yet

No answers on this topic

Performance

AT Internet 9.0

Based on 1 answer

All excel reports are downloaded very quickly, even if the query is more than 20 000 lines.

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Verified User

Director in Marketing

Apparel & Fashion Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

AT Internet 8.1

Based on 158 answers

I would rate this a "10" for AT Internet support. They are always available and ready to answer our questions by getting back to us with no delay. Plus, they demonstrate their great efficiency in solving our problems with patience and very detailed explanations. They are web analytics professionals, and they continuously improve AT Internet tool & functions with feedback from their customers.

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Verified User

Manager in Marketing

Electrical & Electronic Manufacturing Company, 10,001+ employees

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Countly 7.0

Based on 2 answers

Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.

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Verified User

Director in Marketing

Internet Company, 51-200 employees

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In-Person Training

AT Internet 5.0

Based on 1 answer

The in-person training unfortunately does not match to our expectations, was too much focus on digital basis and not on AT Internet functionnalties and how to use it. We paid for one day and only 15 minutes at the end was focused on our real needs in terms of media analytics.

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Verified User

Director in Marketing

Apparel & Fashion Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Online Training

No online training

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Verified User

Director in Marketing

Apparel & Fashion Company, 1001-5000 employees

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No answers on this topic

Implementation Rating

AT Internet 8.0

Based on 1 answer

The support team helps us to implement AT Internet.

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Verified User

Director in Marketing

Apparel & Fashion Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

According to Gartner, AT Internet is one of the best web analytics solutions on the market. Adding to this, we wanted to make sure that we get a secure solution in terms of legal issues. Furthermore, when considering the pricing of AT Internet, this solution is quite inexpensive and worth every buck.

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Verified User

Consultant in Information Technology

Chemicals Company, 10,001+ employees

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Matomo has poor integrations and SDK support compared to Countly. It is also significantly harder to set up compared to Countly. There have also been complaints about Matomo having security flaws. Additionally, Matomo seemed to lack common analytics platform features, like segmentation, and tracking/downloading raw data. These features are very easy to use in Countly and are usually a necessity for most companies.

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Co-Founder/CEO

aspace, Inc.Computer Software, 1-10 employees

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Scalability

AT Internet 8.0

Based on 1 answer

Regarding AT Internet possibilities, it could be adapted to small or large organizations, easy to set up. We can add sites in makets that we launch e-commerce.

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Verified User

Director in Marketing

Apparel & Fashion Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Return on Investment

It seems so far that AT Internet is a big win for any of our new clients, however there has been a learning curve as we switched over from Adobe for our current clients. We've had a hard time making the adjustment.

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Verified User

Account Manager in Sales

Publishing Company, 11-50 employees

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Positive: in-depth analysis
Negative: lack of documentation

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Verified User

Director in Marketing

Internet Company, 51-200 employees

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Screenshots

See All (9) AT Internet Screenshots

See All (8) Countly Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$430*

* per server calls consumption

AT Internet Editions & Modules

Edition

Business	$430¹
Premium	Contact us¹

per server calls consumption

Additional Pricing Details

Our different options are designed to scale and adapt to your needs : BUSINESS : Starting at 355€/MONTH No obligation Try for 1 month, for free! PREMIUM : Contact us for pricing details Free Trial: Available. Pricing model: Subscription https://www.atinternet.com/en/pricing/

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Countly Editions & Modules

On-premise Edition

Countly Enterprise Edition	Please ask¹

per installation

SaaS Edition

Countly Cloud Edition	Please ask¹

Per installation

Additional Pricing Details

Customizable, with free Community Edition (free forever) and free Enterprise Edition trial (free for 1 Month).

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