What users are saying about
Top Rated
228 Ratings
97 Ratings
Top Rated
228 Ratings
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Score 8.2 out of 100
97 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • AT Internet is rated higher in 5 areas: Likelihood to Renew, Usability, Availability, Performance, Implementation Rating
  • Kissmetrics is rated higher in 3 areas: Likelihood to Recommend, Support Rating, In-Person Training

Likelihood to Recommend

7.9

AT Internet

79%
121 Ratings
8.7

Kissmetrics

87%
48 Ratings

Likelihood to Renew

8.0

AT Internet

80%
18 Ratings
7.4

Kissmetrics

74%
27 Ratings

Usability

8.3

AT Internet

83%
8 Ratings
7.1

Kissmetrics

71%
6 Ratings

Availability

9.5

AT Internet

95%
9 Ratings
8.3

Kissmetrics

83%
12 Ratings

Performance

9.0

AT Internet

90%
1 Rating
8.5

Kissmetrics

85%
12 Ratings

Support Rating

8.5

AT Internet

85%
164 Ratings
9.0

Kissmetrics

90%
18 Ratings

In-Person Training

5.0

AT Internet

50%
1 Rating
9.1

Kissmetrics

91%
1 Rating

Online Training

AT Internet

N/A
0 Ratings
8.6

Kissmetrics

86%
3 Ratings

Implementation Rating

8.0

AT Internet

80%
1 Rating
7.3

Kissmetrics

73%
14 Ratings

Product Scalability

8.0

AT Internet

80%
1 Rating

Kissmetrics

N/A
0 Ratings

Likelihood to Recommend

AT Internet

When it comes to web analytics AT Internet is well suited. We introduced AT Internet in 2017 after an evaluation project with other professional analytics solutions. Starting with our corporate website we quickly rolled it out to our customer experience platform, our webshops, and our corporate intranet based on SharePoint 2013.Especially the use in our intranet brought significant improvements over the standard analytics features SP 2013 is offering. The ATI tag systems with their flexibility allow us to include company-specific properties and thus making it possible for us to analyze our intranet usage on segments such as locations, branches, and so on.
Uwe Gobbers | TrustRadius Reviewer

Kissmetrics

[Kissmetrics is well suited for the] abandon cart scenario to re-engage users on the purchase journey. Engaging users to personalized content using the visit metrics derived from the data captured at each digital touch points. [Implementing] website campaign and journey orchestration is easy. You get visitor profile to segment upon using different visit metrics and action.
akshay kashyap | TrustRadius Reviewer

Pros

AT Internet

  • A very strong, supportive team who are keen to develop the relationship and deliver business value
  • Excellent 'real-time' data availability through rapid data processing
  • Powerful tools for analysing content consumption and usage patterns
  • A range of API options to deliver data in the format required
  • A process of continuous evolution in the data tools provided
Neal Cantle | TrustRadius Reviewer

Kissmetrics

  • The more events you track and properties you send along, the more you can see how specific users use your product/service. The user based timeline gives you a perfect start point to get in touch with users, because you can see where they get stuck.
  • Tracking your traffic sources and how they influence conversions is awesome. You can get a perfect view of how much a traffic source contributes to revenue.
  • Funnel reports give you more insights into micro and macro conversion steps and give you actionable data to work with.
  • Customer support!
Joris Brabants | TrustRadius Reviewer

Cons

AT Internet

  • Integrations with outside vendors: there are many ways to integrate data from outside vendors, however you can't display this information in every application unless you create a custom field, which can sometimes be limiting.
  • Access rights: there are two places to assign access rights and each place has slightly different functionality. You can get really granular with what each person has access to, but it is easy to miss a check box and have to go back and correct it.
  • Visualizations across applications: there are some really cool visualizations in the oldest application they support that includes predictive traffic estimates, automatic multi-period variations, etc., that aren't available yet in the newer applications.
Anonymous | TrustRadius Reviewer

Kissmetrics

  • Installing.... yes this is also a negative. While you can install and have the program running in minutes, if you use Unbounce, the form tracking process is quite complicated!
  • Updates... I feel like the product updates have slowed a lot lately. Thankfully, the product functionality is so amazing that it hasn't impeded the use of it. However, it is still disappointing to see less frequent software updates.
  • Occasionally clunky UI... there are a few reports that are really easy to mess up and leave you scratching your head on why it isn't showing you any data.
Aaron Treguboff | TrustRadius Reviewer

Pricing Details

AT Internet

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$430

Starting Price

$0 per server calls consumption

AT Internet Editions & Modules

Edition
Business$4301
PremiumContact us1
  1. per server calls consumption
Additional Pricing Details
Our different options are designed to scale and adapt to your needs : BUSINESS : Starting at 355€/MONTH No obligation Try for 1 month, for free! PREMIUM : Contact us for pricing details Free Trial: Available. Pricing model: Subscription https://www.atinternet.com/en/pricing/

Kissmetrics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$1,500

Starting Price

$150 per month

Kissmetrics Editions & Modules

Edition
Growth$5001
Power$8501
EnterpriseCustom1
  1. Monthly Tracked People
Additional Pricing Details
What are Monthly Tracked People? Monthly Tracked People are unique visitors that engage in an Event on your website or with your product, that gets tracked by you in Kissmetrics. Monthly Tracked People can be anonymous or identified.

Likelihood to Renew

AT Internet

AT Internet 8.0
Based on 18 answers
I gave this rating because I think that AT Internet is a good tool, user-friendly easy for onboarding and simple dashboards, however the majority of people use Google Analytics, especially media agency, it is easier for them to use Google Analytics.
Anonymous | TrustRadius Reviewer

Kissmetrics

Kissmetrics 7.4
Based on 27 answers
Price sensitivity and the different choices that now exist in the Analytics industry. I think it makes sense for us sometime this year to rethink our analytics strategy to see how we may leverage the best of GA (which has included lots of new features and updates the past years_, Kiss and other tools as need be
Anonymous | TrustRadius Reviewer

Usability

AT Internet

AT Internet 8.3
Based on 8 answers
Overall the experience is very good, it's quick, relaiable and does everything I would want. The only problems I have are matching the correct stats to what I want. It can be painful trying to find the right thing and the explanations are not always the clearest. That's the only issue i've found though.
Anonymous | TrustRadius Reviewer

Kissmetrics

Kissmetrics 7.1
Based on 6 answers
Right after login, you'll get to a dashboard which shows you a quick view on how your business is doing across the events you are tracking. There is no need to dig deeper than that unless you want to, in which case it's very easy to do so just by clicking on the metric on which you want more information. The interface is very intuitive.
Anonymous | TrustRadius Reviewer

Reliability and Availability

AT Internet

AT Internet 9.5
Based on 9 answers
I don't have any exemple in mind where AT Internet interface hasn't been available, i have always been able to use AT Internet when i needed it. The only issues to notice is that it happens sometimes that real time or D-1 datas are partially delayed.
Pierre Buffet | TrustRadius Reviewer

Kissmetrics

Kissmetrics 8.3
Based on 12 answers
The application was very rarely down; during the period we used the application, I can think of only two or three occasions in which the site was down. Notably, at no time was the the performance of our own site compromised as a result.
Anonymous | TrustRadius Reviewer

Performance

AT Internet

AT Internet 9.0
Based on 1 answer
All excel reports are downloaded very quickly, even if the query is more than 20 000 lines.
Anonymous | TrustRadius Reviewer

Kissmetrics

Kissmetrics 8.5
Based on 12 answers
Speed improved dramatically as the service matured. Early iterations of the publicly-released application would occasionally provide slow processing of results, but those delays became much rarer occurrences during the last year that we used KISSmetrics. One of the more impressive views (which started out feeling more like a toy) is the live view of visits. Knowing that you could see, in real time, what events a user triggered, was gratifying and instructive.
Anonymous | TrustRadius Reviewer

Support Rating

AT Internet

AT Internet 8.5
Based on 164 answers
I have not used the Support Team thereby I am unable to review how their Support Teams works. However, in an instance where I had an issue, my concerned department contacted their support team and I was provided with the solution of the problem I was facing within a short span of time.
Anonymous | TrustRadius Reviewer

Kissmetrics

Kissmetrics 9.0
Based on 18 answers
Our front-line product support person (Mika) is great. She is responsive and great to work with.

However, the data accuracy issue described earlier is the reason for the low score here. This issue was escalated from front-line to support to level 2 technical support and then it disappeared into a black hole. Escalations, in general, do not go well. We get no response for days, or I have to chase things down. This is not acceptable. Marketing metrics are critically important to me and I need answers quickly. I cannot afford to wait around for days / weeks for a response.

Just to be clear, these comments only apply to escalated support issues.
Anonymous | TrustRadius Reviewer

In-Person Training

AT Internet

AT Internet 5.0
Based on 1 answer
The in-person training unfortunately does not match to our expectations, was too much focus on digital basis and not on AT Internet functionnalties and how to use it. We paid for one day and only 15 minutes at the end was focused on our real needs in terms of media analytics.
Anonymous | TrustRadius Reviewer

Kissmetrics

Kissmetrics 9.1
Based on 1 answer
Again, we were fortunate to work with KISSmetrics as they built their application, but Hiten, their CEO and founder, was incredibly helpful to me personally, and to our metrics-driven business as a whole, as we adopted their tool.
Anonymous | TrustRadius Reviewer

Online Training

AT Internet

No score
No answers yet
No online training
Anonymous | TrustRadius Reviewer

Kissmetrics

Kissmetrics 8.6
Based on 3 answers
I loved this aspect of the product. It wasn't just that the documentation and online tutorials are great - which they are - the on-boarding process though was really stellar. Once you have set everything up, you get a welcome message followed by a step-by-step guide to get you started that is built right into the product interface. For example, the UI asks you to first do X, and then copy this code snippet and send it to your developer who will know what to do with it. When you come back after the first interaction with the product, it continues the process by explaining right in the UI how to track events etc.This kind of step-by-step approach is incredibly efficient. Although there are various forms of supporting documentation (PDFs videos etc) to support every step, you don't really need them. This approach means that you are up and running very quickly with virtually no training time or documentation consultation. Highly efficient process.
Anonymous | TrustRadius Reviewer

Implementation Rating

AT Internet

AT Internet 8.0
Based on 1 answer
The support team helps us to implement AT Internet.
Anonymous | TrustRadius Reviewer

Kissmetrics

Kissmetrics 7.3
Based on 14 answers
In order to build trackability down to revenue, there was quite a lot of work to integrate Kissmetrics with our software and internal process. We had to build the hooks so that Kissmetrics could call back into our software and billing system, etc.. However, we didn't need additional expertise to do this. Once you understand the API, and you own systems, making it work is not too difficult. We did not require an outside consultant or anything like that
Anonymous | TrustRadius Reviewer

Alternatives Considered

AT Internet

AT Internet shows a deep understanding of our business objectives and provide us with ideas on how to solve them. They grant us enough time to try their tools and to be sure the tools are helpful. The data we've got in the Analyzer was manually checked and it was completely correct. Their roadmap was clean and aligned with our strategy
Dmitry Kharitonov | TrustRadius Reviewer

Kissmetrics

Kissmetrics is a next-level step up for people who are used to getting their tracking and reporting from Google Analytics or Shopify's CMS. While HubSpot arguably has a better user interface, Kissmetrics certainly has the power and usability necessary to track important conversion data and help you make better marketing decisions.
Anonymous | TrustRadius Reviewer

Scalability

AT Internet

AT Internet 8.0
Based on 1 answer
Regarding AT Internet possibilities, it could be adapted to small or large organizations, easy to set up. We can add sites in makets that we launch e-commerce.
Anonymous | TrustRadius Reviewer

Kissmetrics

No score
No answers yet
No answers on this topic

Return on Investment

AT Internet

  • Unfortunately, I do not have precise results to give, but the statistics provided by AT Internet make it possible to carry out in-depth analyses and to make good decisions.
  • You just have to know how to find the information and interpret it.
Anonymous | TrustRadius Reviewer

Kissmetrics

  • Unfortunately for this client (small business) the cost of Kissmetrics was just too prohibitive. But it's obvious that for a larger company that can afford it, the data would be invaluable to gain more insight in how to gain more active users and orders for a funnel.
  • The data provided really increases an understanding of how best to provide the right experience for the users...happy users equals increase in ROI.
Anonymous | TrustRadius Reviewer

Screenshots

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