What users are saying about
Top Rated
228 Ratings
11 Ratings
Top Rated
228 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Attribute Ratings

  • AT Internet is rated higher in 1 area: Likelihood to Renew
  • Marchex is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.9

AT Internet

79%
121 Ratings
8.0

Marchex

80%
8 Ratings

Likelihood to Renew

8.0

AT Internet

80%
18 Ratings
1.0

Marchex

10%
4 Ratings

Usability

8.3

AT Internet

83%
8 Ratings

Marchex

N/A
0 Ratings

Availability

9.5

AT Internet

95%
9 Ratings

Marchex

N/A
0 Ratings

Performance

9.0

AT Internet

90%
1 Rating

Marchex

N/A
0 Ratings

Support Rating

8.6

AT Internet

86%
164 Ratings

Marchex

N/A
0 Ratings

In-Person Training

5.0

AT Internet

50%
1 Rating

Marchex

N/A
0 Ratings

Implementation Rating

8.0

AT Internet

80%
1 Rating

Marchex

N/A
0 Ratings

Product Scalability

8.0

AT Internet

80%
1 Rating

Marchex

N/A
0 Ratings

Likelihood to Recommend

AT Internet

When it comes to web analytics AT Internet is well suited. We introduced AT Internet in 2017 after an evaluation project with other professional analytics solutions. Starting with our corporate website we quickly rolled it out to our customer experience platform, our webshops, and our corporate intranet based on SharePoint 2013.Especially the use in our intranet brought significant improvements over the standard analytics features SP 2013 is offering. The ATI tag systems with their flexibility allow us to include company-specific properties and thus making it possible for us to analyze our intranet usage on segments such as locations, branches, and so on.
Uwe Gobbers | TrustRadius Reviewer

Marchex

The Marchex platform is suitable for you to draw conclusions on how to approach your users. It also helps you with conversational improvements and data analysis. I recommend if you already have a large user base who buy your service and are always asking for explanations to hire Marchex for sure
Luís Felipe Costa Araújo | TrustRadius Reviewer

Pros

AT Internet

  • A very strong, supportive team who are keen to develop the relationship and deliver business value
  • Excellent 'real-time' data availability through rapid data processing
  • Powerful tools for analysing content consumption and usage patterns
  • A range of API options to deliver data in the format required
  • A process of continuous evolution in the data tools provided
Neal Cantle | TrustRadius Reviewer

Marchex

  • Marchex does exactly what you need it to do. It allows businesses to quickly and effectively create online and offline call-tracking numbers to measure marketing performance.
  • Marchex offers a variety of additional options, features, and capabilities outside of their core business model, which is call tracking. These business offerings appeal to smaller businesses, since they are primarily an enterprise-level call-tracking platform.
  • Marchex allows you to listen and mark phone calls based on whether or not they lead to a conversion, if you business has the time to manage this process, it is an effective way to determine which source/mediums are providing the highest inside-conversion rate.
Aaron Metzger | TrustRadius Reviewer

Cons

AT Internet

  • Integrations with outside vendors: there are many ways to integrate data from outside vendors, however you can't display this information in every application unless you create a custom field, which can sometimes be limiting.
  • Access rights: there are two places to assign access rights and each place has slightly different functionality. You can get really granular with what each person has access to, but it is easy to miss a check box and have to go back and correct it.
  • Visualizations across applications: there are some really cool visualizations in the oldest application they support that includes predictive traffic estimates, automatic multi-period variations, etc., that aren't available yet in the newer applications.
Anonymous | TrustRadius Reviewer

Marchex

  • Although customer support is only a phone call away, trouble shooting was not their strongest area. There was usually only one person who could help with technical support and getting past the gate keepers to talk to that person was not easy.
  • Salesmen were difficult to get in touch with. You think it would be easy to negotiate a contract to add more services but this proved to be a difficult task as well.
  • Online reporting could use improvement. If you wanted to sift through data you had to download a spreadsheet to manipulate the data. Very little beyond simple reporting could be accomplished on their platform.
John Kobel | TrustRadius Reviewer

Pricing Details

AT Internet

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$430

Starting Price

$0 per server calls consumption

AT Internet Editions & Modules

Edition
Business$4301
PremiumContact us1
  1. per server calls consumption
Additional Pricing Details
Our different options are designed to scale and adapt to your needs : BUSINESS : Starting at 355€/MONTH No obligation Try for 1 month, for free! PREMIUM : Contact us for pricing details Free Trial: Available. Pricing model: Subscription https://www.atinternet.com/en/pricing/

Marchex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Marchex Editions & Modules

Additional Pricing Details

Likelihood to Renew

AT Internet

AT Internet 8.0
Based on 18 answers
I gave this rating because I think that AT Internet is a good tool, user-friendly easy for onboarding and simple dashboards, however the majority of people use Google Analytics, especially media agency, it is easier for them to use Google Analytics.
Anonymous | TrustRadius Reviewer

Marchex

Marchex 1.0
Based on 4 answers
We renew Marchex each year, we love it! It's a great investment. It's woven into a few of our products that we offer our clients so we wouldn't stop using it any time soon. The clients are big fans of it
Anonymous | TrustRadius Reviewer

Usability

AT Internet

AT Internet 8.3
Based on 8 answers
Overall the experience is very good, it's quick, relaiable and does everything I would want. The only problems I have are matching the correct stats to what I want. It can be painful trying to find the right thing and the explanations are not always the clearest. That's the only issue i've found though.
Anonymous | TrustRadius Reviewer

Marchex

No score
No answers yet
No answers on this topic

Reliability and Availability

AT Internet

AT Internet 9.5
Based on 9 answers
I don't have any exemple in mind where AT Internet interface hasn't been available, i have always been able to use AT Internet when i needed it. The only issues to notice is that it happens sometimes that real time or D-1 datas are partially delayed.
Pierre Buffet | TrustRadius Reviewer

Marchex

No score
No answers yet
No answers on this topic

Performance

AT Internet

AT Internet 9.0
Based on 1 answer
All excel reports are downloaded very quickly, even if the query is more than 20 000 lines.
Anonymous | TrustRadius Reviewer

Marchex

No score
No answers yet
No answers on this topic

Support Rating

AT Internet

AT Internet 8.6
Based on 164 answers
I have not used the Support Team thereby I am unable to review how their Support Teams works. However, in an instance where I had an issue, my concerned department contacted their support team and I was provided with the solution of the problem I was facing within a short span of time.
Anonymous | TrustRadius Reviewer

Marchex

No score
No answers yet
No answers on this topic

In-Person Training

AT Internet

AT Internet 5.0
Based on 1 answer
The in-person training unfortunately does not match to our expectations, was too much focus on digital basis and not on AT Internet functionnalties and how to use it. We paid for one day and only 15 minutes at the end was focused on our real needs in terms of media analytics.
Anonymous | TrustRadius Reviewer

Marchex

No score
No answers yet
No answers on this topic

Online Training

AT Internet

No online training
Anonymous | TrustRadius Reviewer

Marchex

No answers on this topic

Implementation Rating

AT Internet

AT Internet 8.0
Based on 1 answer
The support team helps us to implement AT Internet.
Anonymous | TrustRadius Reviewer

Marchex

No score
No answers yet
No answers on this topic

Alternatives Considered

AT Internet

AT Internet shows a deep understanding of our business objectives and provide us with ideas on how to solve them. They grant us enough time to try their tools and to be sure the tools are helpful. The data we've got in the Analyzer was manually checked and it was completely correct. Their roadmap was clean and aligned with our strategy
Dmitry Kharitonov | TrustRadius Reviewer

Marchex

I love how easy it is to listen to calls, filter and export reports for clients. Super happy with the services that are provided for me!
Kevin Bossons | TrustRadius Reviewer

Scalability

AT Internet

AT Internet 8.0
Based on 1 answer
Regarding AT Internet possibilities, it could be adapted to small or large organizations, easy to set up. We can add sites in makets that we launch e-commerce.
Anonymous | TrustRadius Reviewer

Marchex

No score
No answers yet
No answers on this topic

Return on Investment

AT Internet

  • Unfortunately, I do not have precise results to give, but the statistics provided by AT Internet make it possible to carry out in-depth analyses and to make good decisions.
  • You just have to know how to find the information and interpret it.
Anonymous | TrustRadius Reviewer

Marchex

  • Quick and easy distribution of phone numbers with city specific area codes
  • Easy to set up after business hours and alternative forwarding numbers
  • It has been very helpful in showing clients how their staff answers the phone and where there is opportunity for more training
Amber Stanley-Kruth | TrustRadius Reviewer

Screenshots

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