What users are saying about
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117 Ratings
13 Ratings
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Score 2.7 out of 100

Avaya Cloud Office

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117 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.0

    AT&T Office@Hand

    60%

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    AT&T Office@Hand ranks higher in 1/1 features

    High quality audio

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Avaya Cloud Office is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    AT&T Office@Hand

    10%
    2 Ratings
    8.6

    Avaya Cloud Office

    86%
    52 Ratings

    Likelihood to Renew

    AT&T Office@Hand

    N/A
    0 Ratings
    6.8

    Avaya Cloud Office

    68%
    2 Ratings

    Support Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    8.8

    Avaya Cloud Office

    88%
    49 Ratings

    Implementation Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    5.0

    Avaya Cloud Office

    50%
    2 Ratings

    Likelihood to Recommend

    AT&T Office@Hand

    If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
    Janet Mobley | TrustRadius Reviewer

    Avaya Cloud Office

    The app feature is great for efficiency when company members are in the field working and need office phone access. We are very happy with our Avaya Cloud System. It works well and doesn't have lots of issues. We utilize the App and make the most of the product for our small business. We are happy with what we purchased.
    JESSICA FOSTER | TrustRadius Reviewer

    Pros

    AT&T Office@Hand

    • [I think] they do nothing well.
    • They do not respond timely, and they fix very few issues.
    • I had to go out and hire an IT person just so he could do their job for them.
    • They could not even port our numbers correctly.
    • They lost two of my numbers.
    • I have lost thousands of dollars in business because of them.
    mark strunk | TrustRadius Reviewer

    Avaya Cloud Office

    • Company's promise of providing Gold Standard of Cloud Five9 availability.
    • Very responsive customer support and support directly from Avaya and not Ring Central.
    • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
    • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
    Ujjwal Goel | TrustRadius Reviewer

    Cons

    AT&T Office@Hand

    • Customer service is NON EXISTENT
    • Setup was PAINFUL
    • Online account access is horrible, and most of the time doesn't work
    • As an admin of the system, I require 4 different logins to manage it
    • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
    • Online account management just doesn't exists
    Janet Mobley | TrustRadius Reviewer

    Avaya Cloud Office

    • Application support is abysmal. Very slow to respond.
    • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
    • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
    • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
    • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
    Cory Bayly | TrustRadius Reviewer

    Pricing Details

    AT&T Office@Hand

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Avaya Cloud Office

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $19.99 per month per user

    Likelihood to Renew

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Avaya Cloud Office

    Avaya Cloud Office 6.8
    Based on 2 answers
    I would like to have better communication with the support teams and do not want to have to port to a new system.
    Jason Boyd | TrustRadius Reviewer

    Support Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Avaya Cloud Office

    Avaya Cloud Office 8.8
    Based on 49 answers
    I've only had to contact their support one time, and they were able to quickly get the issue resolved. It ended up being an issue on my end, which was easily corrected by me with their guidance. Rather than brush me off, they helped me get to the root of the issue.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Avaya Cloud Office

    Avaya Cloud Office 5.0
    Based on 2 answers
    Seemless implementation with La Cappa
    Jatin Haria | TrustRadius Reviewer

    Alternatives Considered

    AT&T Office@Hand

    Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
    mark strunk | TrustRadius Reviewer

    Avaya Cloud Office

    No answers on this topic

    Return on Investment

    AT&T Office@Hand

    • I wish I had never switched from my local VOIP phone provider
    • Office at Hand is a mistake I wish I'd never made
    Janet Mobley | TrustRadius Reviewer

    Avaya Cloud Office

    • Quick and easy calls so we can provide quick and easy help for users.
    • Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
    • negative would be not all the users use Avaya because of other communication methods.
    Ismail Gun | TrustRadius Reviewer

    Add comparison