What users are saying about
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33 Ratings
13 Ratings
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Score 5.3 out of 100

Avaya Cloud Office

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33 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

Avaya Cloud Office

I would recommend this solution with a 10 to my professional colleagues. We will never return to an on-premise solution in this area. Unified management of all collaboration services like video, voice, messaging is much better in the cloud. We also save space in the server datacenter rack for this service. The solution allows us to be mobile and use any device to communicate.
Ana Cristina | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
Avaya Cloud Office
High quality audio
AT&T Office@Hand
8.0
Avaya Cloud Office
High quality video
AT&T Office@Hand
8.0
Avaya Cloud Office
Low bandwidth requirements
AT&T Office@Hand
10.0
Avaya Cloud Office
Mobile support
AT&T Office@Hand
9.0
Avaya Cloud Office

Screen Sharing

AT&T Office@Hand
9.5
Avaya Cloud Office
Desktop sharing
AT&T Office@Hand
10.0
Avaya Cloud Office
Whiteboards
AT&T Office@Hand
9.0
Avaya Cloud Office

Online Meetings / Events

AT&T Office@Hand
9.6
Avaya Cloud Office
Calendar integration
AT&T Office@Hand
10.0
Avaya Cloud Office
Meeting initiation
AT&T Office@Hand
9.0
Avaya Cloud Office
Integrates with social media
AT&T Office@Hand
10.0
Avaya Cloud Office
Record meetings / events
AT&T Office@Hand
9.0
Avaya Cloud Office
Slideshows
AT&T Office@Hand
10.0
Avaya Cloud Office

Online Events Collaboration

AT&T Office@Hand
9.3
Avaya Cloud Office
Live chat
AT&T Office@Hand
9.0
Avaya Cloud Office
Audience polling
AT&T Office@Hand
10.0
Avaya Cloud Office
Q&A
AT&T Office@Hand
9.0
Avaya Cloud Office

Online Events Security

AT&T Office@Hand
9.7
Avaya Cloud Office
User authentication
AT&T Office@Hand
10.0
Avaya Cloud Office
Participant roles & permissions
AT&T Office@Hand
9.0
Avaya Cloud Office
Confidential attendee list
AT&T Office@Hand
10.0
Avaya Cloud Office

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

Avaya Cloud Office

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Ujjwal Goel | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

Avaya Cloud Office

  • Integration with CCaaS and CPaaS is still under work and should be available soon as that will make Avaya Cloud Office unbeatable.
  • Admin Console should be improved. Similar problem was with CCaaS and the same thing is with Avaya Cloud Office Management page that it has a lot of features, but help, etc. is not available.
  • Directory integration works fine, but sometimes doesn't sync up users.
Ujjwal Goel | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Avaya Cloud Office

Avaya Cloud Office 8.7
Based on 16 answers
Indeed yes there was an outage and we loved the way the support personnel engaged with us right from the start to finish. They were highly skilled and wise and were able to pinpoint the issue and explain the root cause and were able to fix it at our end. It was a great experience.
Nisha Agrawal | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Avaya Cloud Office

No answers on this topic

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

Avaya Cloud Office

  • 999 availability has made selling it very easy and Avaya being a known brand to deliver this gold standard with past products is easily taken by the customers.
  • Nvidia AI based partnership has increased the demand.
  • Avaya's customer support is gathering all the praises and all this has given us high returns on investing time on Avaya.
  • Also, it is a one umbrella solution for all UCaaS needs and hence makes it very useful and a hot sell.
Ujjwal Goel | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya Cloud Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
Avaya Cloud Office
8.7

Support Rating

AT&T Office@Hand
Avaya Cloud Office
8.7

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