What users are saying about
13 Ratings
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Based on 13 reviews and ratings
BlueJeans Meetings
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Top Rated
1041 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 1041 reviews and ratings
Feature Set Ratings
- BlueJeans Meetings ranks higher in 1 feature set: Performance & Compatibility of Online Events Software
Performance & Compatibility of Online Events Software
6.0
AT&T Office@Hand
60%

8.3
BlueJeans Meetings
83%
BlueJeans Meetings ranks higher in 4/4 features
BlueJeans Meetings ranks higher in 4/4 features
High quality audio
6.0
60%
1 Rating

8.9
89%
541 Ratings
High quality video
N/A
0 Ratings

8.5
85%
518 Ratings
Low bandwidth requirements
N/A
0 Ratings

7.3
73%
465 Ratings
Mobile support
N/A
0 Ratings

8.6
86%
440 Ratings
Screen Sharing
AT&T Office@Hand
Feature Set Not Supported
N/A

8.7
BlueJeans Meetings
87%
BlueJeans Meetings ranks higher in 2/2 features
BlueJeans Meetings ranks higher in 2/2 features
Desktop sharing
N/A
0 Ratings

8.7
87%
511 Ratings
Whiteboards
N/A
0 Ratings

8.7
87%
240 Ratings
Online Meetings / Events
AT&T Office@Hand
Feature Set Not Supported
N/A

8.4
BlueJeans Meetings
84%
BlueJeans Meetings ranks higher in 5/5 features
BlueJeans Meetings ranks higher in 5/5 features
Calendar integration
N/A
0 Ratings

8.4
84%
486 Ratings
Meeting initiation
N/A
0 Ratings

8.6
86%
492 Ratings
Integrates with social media
N/A
0 Ratings

7.7
77%
165 Ratings
Record meetings / events
N/A
0 Ratings

8.8
88%
456 Ratings
Slideshows
N/A
0 Ratings

8.6
86%
334 Ratings
Online Events Collaboration
AT&T Office@Hand
Feature Set Not Supported
N/A

8.5
BlueJeans Meetings
85%
BlueJeans Meetings ranks higher in 3/3 features
BlueJeans Meetings ranks higher in 3/3 features
Live chat
N/A
0 Ratings

8.8
88%
380 Ratings
Audience polling
N/A
0 Ratings

8.4
84%
160 Ratings
Q&A
N/A
0 Ratings

8.2
82%
210 Ratings
Online Events Security
AT&T Office@Hand
Feature Set Not Supported
N/A

8.4
BlueJeans Meetings
84%
BlueJeans Meetings ranks higher in 3/3 features
BlueJeans Meetings ranks higher in 3/3 features
User authentication
N/A
0 Ratings

8.2
82%
285 Ratings
Participant roles & permissions
N/A
0 Ratings

8.5
85%
369 Ratings
Confidential attendee list
N/A
0 Ratings

8.4
84%
239 Ratings
Attribute Ratings
- BlueJeans Meetings is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
1.0
AT&T Office@Hand
10%
2 Ratings

8.3
BlueJeans Meetings
83%
549 Ratings
Likelihood to Renew
AT&T Office@Hand
N/A
0 Ratings

5.8
BlueJeans Meetings
58%
23 Ratings
Usability
AT&T Office@Hand
N/A
0 Ratings

8.2
BlueJeans Meetings
82%
205 Ratings
Availability
AT&T Office@Hand
N/A
0 Ratings

9.6
BlueJeans Meetings
96%
11 Ratings
Performance
AT&T Office@Hand
N/A
0 Ratings

6.5
BlueJeans Meetings
65%
11 Ratings
Support Rating
AT&T Office@Hand
N/A
0 Ratings

7.4
BlueJeans Meetings
74%
26 Ratings
Online Training
AT&T Office@Hand
N/A
0 Ratings

9.0
BlueJeans Meetings
90%
3 Ratings
Implementation Rating
AT&T Office@Hand
N/A
0 Ratings

6.5
BlueJeans Meetings
65%
34 Ratings
Product Scalability
AT&T Office@Hand
N/A
0 Ratings

4.9
BlueJeans Meetings
49%
7 Ratings
Likelihood to Recommend
AT&T Office@Hand
If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
BlueJeans Meetings
We needed a tool that allowed our external users to effortlessly join and collaborate with our internal team. BlueJeans fit the need and when it was time for collaboration we were thrilled to hear BlueJeans offered the Breakout Sessions. This allowed us to divide the full audience into smaller groups so we could collaborate within specialties and bring back findings to the larger group --all within the same tool. A nice bonus was the interactive collaboration on the Collab board.
System Designer
BounteousFood & Beverages, 501-1000 employees
Pros
AT&T Office@Hand
- [I think] they do nothing well.
- They do not respond timely, and they fix very few issues.
- I had to go out and hire an IT person just so he could do their job for them.
- They could not even port our numbers correctly.
- They lost two of my numbers.
- I have lost thousands of dollars in business because of them.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
BlueJeans Meetings
- Easy to use for those who have little technical expertise, especially older participants.
- Support team is helpful and responsive when we have issues or questions.
- Active new feature development has met many of our needs over time.
- Uptime and stability have been good overall and have improved over time.

Verified User
Administrator in Information Technology
Religious Institutions Company, 11-50 employeesCons
AT&T Office@Hand
- Customer service is NON EXISTENT
- Setup was PAINFUL
- Online account access is horrible, and most of the time doesn't work
- As an admin of the system, I require 4 different logins to manage it
- We've been on the system for 5 months, and I have NEVER been able to pay my bill online
- Online account management just doesn't exists
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
BlueJeans Meetings
- BlueJeans Meetings is not as popular in the non-business world, so your clients may have to install it before you can meet with them.
- Limited use of 25-person meeting display: it's simply not practical for smaller devices or computer screens.
- High-quality streaming options are limited by your clients' and employees' stream speeds.
Senior Specialist, Publications
LearfieldPublishing, 501-1000 employees
Pricing Details
AT&T Office@Hand
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—AT&T Office@Hand Editions & Modules
—
Additional Pricing Details
—BlueJeans Meetings
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$9.99 per month
BlueJeans Meetings Editions & Modules
Edition
Bluejeans Standard | $9.991 |
---|---|
Bluejeans Pro | $13.992 |
Bluejeans Enterprise | $16.663 |
Gateway for Teams - Per Room Plan | $99.004 |
Bluejeans Enteprise Plus | Contact sales |
- per host/per month
- perhost/per month
- per host/per month
- *per month
- none
Additional Pricing Details
*Custom pricing for more than 20 rooms. Discount available for annual plans.Likelihood to Renew
AT&T Office@Hand
No score
No answers yet
No answers on this topic
BlueJeans Meetings
BlueJeans Meetings 5.8
Based on 23 answers
I have used many other competing platforms platforms; however, despite the fact that BlueJeans lacks certain features others offer, familiarity, ease of use, and several things BlueJeans does better than others mean that I will stick to BlueJeans. Further, whenever I have faced a problem, I have found BlueJeans support excellent overall; no lengthy wait to understand and resolve an issue. Good product, great support, BOTH TESTED OVER TIME; I do not have an incentive to move to another platform.

Verified User
Consultant in Professional Services
Management Consulting Company, 1-10 employeesUsability
AT&T Office@Hand
No score
No answers yet
No answers on this topic
BlueJeans Meetings
BlueJeans Meetings 8.2
Based on 205 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
Principal
Sterling AcademyE-Learning, 11-50 employees
Reliability and Availability
AT&T Office@Hand
No score
No answers yet
No answers on this topic
BlueJeans Meetings
BlueJeans Meetings 9.6
Based on 11 answers
I have to give this a 10 rating as we have never had issues with availability. Now "quality" is a different subject

Verified User
Manager in Information Technology
Government Administration Company, 201-500 employeesPerformance
AT&T Office@Hand
No score
No answers yet
No answers on this topic
BlueJeans Meetings
BlueJeans Meetings 6.5
Based on 11 answers
This has been a continual issue with our organization. We are a IP/H323 infrastructure so we integrate BlueJeans via the IP/H323 connections to the cloud. We still have inconsistent results with calls. Some work without issue and some calls are horribly choppy and at times freeze. If I have one complaint or reason to seek out a different competitor its this

Verified User
Manager in Information Technology
Government Administration Company, 201-500 employeesSupport Rating
AT&T Office@Hand
No score
No answers yet
No answers on this topic
BlueJeans Meetings
BlueJeans Meetings 7.4
Based on 26 answers
In all these years, there has been ONE instance when a problem I pointed out (with screenshots, no less) was DENIED. That apart, though there have been a few instances where there has been a delay in resolution (more to do with offering new features), I have NEVER felt frustrated about help not being on hand when I needed it most.
Director
Unified Collabotation Services LLPTelecommunications, 51-200 employees
Online Training
AT&T Office@Hand
No score
No answers yet
No answers on this topic
BlueJeans Meetings
BlueJeans Meetings 9.0
Based on 3 answers
It is straight forward and easy to understand
Supervisor, Audiovisual Operations
National GeographicPublishing, 201-500 employees
Implementation Rating
AT&T Office@Hand
No score
No answers yet
No answers on this topic
BlueJeans Meetings
BlueJeans Meetings 6.5
Based on 34 answers
For me its a simple video conferencing call tool, and implementation is simply setup user account give quick tutorial during the newhire orientation faze and then the user is good to go. There is not much you need to do to get this operational. sure if you want more security there are a couple extra steps but overall simply

Verified User
Administrator in Engineering
Computer Software Company, 201-500 employeesAlternatives Considered
AT&T Office@Hand
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
BlueJeans Meetings
Due to the pandemic, the video conferencing space became a highly saturated market, with almost every single option becoming more than passable. As such, each company had to focus on something in order to stand out. BlueJeans focused on its audio quality, one-to-many video conferencing, and easier screen sharing features, which allowed it to do well in the education space in which I used it. Zoom has become the standard, but it does not have many standout features other than its name. Microsoft Teams is a well-designed platform that is much better suited to persistent and ongoing communication between a set group of people, but those features come with overhead and require setup time. Finally, while Discord largely enjoys feature parity with Teams, its focus on gamers has kept it out of the corporate world. BlueJeans is a good option if participants are willing to install a program on their device and appreciate the audio quality, administration features, and simple screen sharing compared to other platforms. Other options do exist, however, and BlueJeans may struggle to differentiate itself in a competitive space.

Verified User
Professional in Engineering
E-Learning Company, 10,001+ employeesScalability
AT&T Office@Hand
No score
No answers yet
No answers on this topic
BlueJeans Meetings
BlueJeans Meetings 4.9
Based on 7 answers
I believe BlueJeans is easy to scale, but we have a different business model that requires a more central scheduling need. Most vendors operate on an enterprise wide environment with a one to one licensing. We have a centralized group of video administrators and schedulers that do the majority of the scheduling for multiple departments. Because we are a centralized scheduling group we need shared access to on schedule not multiple users delegating access to one another. I.E. if I have 5 schedulers, under the current licensing they would each have individual accounts and delegating those accounts to one another. So when receiving a support call they have to search 5 individual schedules to make changes to meetings. This I think is a valid need even for smaller businesses that just have a few schedulers for the rest of the groups. It would be easier if it scaled within the individual accounts

Verified User
Manager in Information Technology
Government Administration Company, 201-500 employeesReturn on Investment
AT&T Office@Hand
- I wish I had never switched from my local VOIP phone provider
- Office at Hand is a mistake I wish I'd never made
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
BlueJeans Meetings
- As our company moved to a fully remote working arrangement in early 2020, we relied heavily on BlueJeans to allow our teams to function. Thankfully it allowed us to continue without missing a beat.
- In the absence of in person travel and meetings, BlueJeans has allowed our sales teams to still connect with clients and meet sales targets in spite of difficult circumstances leading to success in what could have been an otherwise disastrous situation.
- BlueJeans has also helped ensure our teams stay connected and provided an atmosphere where virtual happy hours and team hang outs could occur during a completely remote work situation.
Director, Digital Pharmacy Product
CoverMyMedsInformation Technology & Services, 10,001+ employees