AT&T Office@Hand vs BlueJeans Meetings

• It can handle multiple simultaneous voices very efficiently.
• Access across multiple devices seamlessly.
• The voice clarity is not compromised at all.

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• One of the things that attracted us initially was that it allows for connections to be made to the meetings from a variety of devices, including telephones. We have some people who are not very technologically savvy so the ability to use a computer or not was important.
• The facility to record meeting and then make those recordings available has significantly increased our ability to provide a library of content to our users.
• Users like the flexibility of being able to change their own screen display from speaker view to gallery view and so forth.
• We find that BlueJeans makes interaction between the different participants in the meeting very simple and easy.
• Since we have people participating from different countries, the availability access numbers in many countries is a definite plus.
• The availability to assign as many Meeting IDs as needed, including multiple meetings happening simultaneously is crucial for our purposes.
• The option of the break-out rooms has been very useful. At times we want to have a meeting with everyone, then break people out for discussions or group exercises and that works very well in BlueJeans.

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• It can include the video facility as well making it a wholesome experience for users.
• It sometimes malfunctions when the limited number of participants exceed.
• Early logins create an unwanted advantage to some participants. It should not be.

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• Have difficulty with the 'named user' licensing; each of our users are low volume.
• Have had issues with initial setup by user (obtaining license, password process).
• The ROOMS feature needs more explanation or case studies - could be useful but 'how'?

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• There has been not one positive thing I can say about Office at Hand.
• [I feel] they have been nothing but an issue.
• My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
• When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
• Believe nothing they say and carve out hours to deal with them on the phone or by email.

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• Employees are more productive: Not having to drive to the site to deliver the same content that can be delivered over video, meaning more time to do more productive things than sit on the motorway for an hour or two.
• Has helped keep business going during the ongoing pandemic, no more canceled meetings, just schedule a video call over BlueJeans.
• Referring back to point one, money has been saved through not having to send people to site, along with the environmental savings from reduced travel.

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