What users are saying about
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Top Rated
838 Ratings
13 Ratings
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Score 5.3 out of 100

BlueJeans Meetings

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Top Rated
838 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

BlueJeans Meetings

As a singular delivery product, BlueJeans is more than adequate and suits our users' needs in both Meetings and Events. I find BlueJeans as easy to use or adapt to as any other virtually delivery competitor. I have used Zoom and Webex and while there are some slight differences I find that it is more of a personal preference. I personally like BlueJeans and have not found anything that would make me want to look for another product.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
BlueJeans Meetings
8.1
High quality audio
AT&T Office@Hand
8.0
BlueJeans Meetings
8.7
High quality video
AT&T Office@Hand
8.0
BlueJeans Meetings
8.3
Low bandwidth requirements
AT&T Office@Hand
10.0
BlueJeans Meetings
7.2
Mobile support
AT&T Office@Hand
9.0
BlueJeans Meetings
8.2

Screen Sharing

AT&T Office@Hand
9.5
BlueJeans Meetings
8.2
Desktop sharing
AT&T Office@Hand
10.0
BlueJeans Meetings
8.7
Whiteboards
AT&T Office@Hand
9.0
BlueJeans Meetings
7.7

Online Meetings / Events

AT&T Office@Hand
9.6
BlueJeans Meetings
8.2
Calendar integration
AT&T Office@Hand
10.0
BlueJeans Meetings
8.4
Meeting initiation
AT&T Office@Hand
9.0
BlueJeans Meetings
8.6
Integrates with social media
AT&T Office@Hand
10.0
BlueJeans Meetings
6.8
Record meetings / events
AT&T Office@Hand
9.0
BlueJeans Meetings
8.6
Slideshows
AT&T Office@Hand
10.0
BlueJeans Meetings
8.4

Online Events Collaboration

AT&T Office@Hand
9.3
BlueJeans Meetings
7.9
Live chat
AT&T Office@Hand
9.0
BlueJeans Meetings
8.3
Audience polling
AT&T Office@Hand
10.0
BlueJeans Meetings
7.7
Q&A
AT&T Office@Hand
9.0
BlueJeans Meetings
7.8

Online Events Security

AT&T Office@Hand
9.7
BlueJeans Meetings
8.1
User authentication
AT&T Office@Hand
10.0
BlueJeans Meetings
8.3
Participant roles & permissions
AT&T Office@Hand
9.0
BlueJeans Meetings
8.1
Confidential attendee list
AT&T Office@Hand
10.0
BlueJeans Meetings
8.0

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

BlueJeans Meetings

  • One of the things that attracted us initially was that it allows for connections to be made to the meetings from a variety of devices, including telephones. We have some people who are not very technologically savvy so the ability to use a computer or not was important.
  • The facility to record meeting and then make those recordings available has significantly increased our ability to provide a library of content to our users.
  • Users like the flexibility of being able to change their own screen display from speaker view to gallery view and so forth.
  • We find that BlueJeans makes interaction between the different participants in the meeting very simple and easy.
  • Since we have people participating from different countries, the availability access numbers in many countries is a definite plus.
  • The availability to assign as many Meeting IDs as needed, including multiple meetings happening simultaneously is crucial for our purposes.
  • The option of the break-out rooms has been very useful. At times we want to have a meeting with everyone, then break people out for discussions or group exercises and that works very well in BlueJeans.
Robert Chatten | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

BlueJeans Meetings

  • Have difficulty with the 'named user' licensing; each of our users are low volume.
  • Have had issues with initial setup by user (obtaining license, password process).
  • The ROOMS feature needs more explanation or case studies - could be useful but 'how'?
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 8.0
Based on 21 answers
I have used many other competing platforms platforms; however, despite the fact that BlueJeans lacks certain features others offer, familiarity, ease of use, and several things BlueJeans does better than others mean that I will stick to BlueJeans. Further, whenever I have faced a problem, I have found BlueJeans support excellent overall; no lengthy wait to understand and resolve an issue. Good product, great support, BOTH TESTED OVER TIME; I do not have an incentive to move to another platform.
Anonymous | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 8.8
Based on 202 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
J Lee Harshbarger | TrustRadius Reviewer

Reliability and Availability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 9.8
Based on 9 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson | TrustRadius Reviewer

Performance

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 9.5
Based on 9 answers
Everything worked very well
Anonymous | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 9.3
Based on 23 answers
In all these years, there has been ONE instance when a problem I pointed out (with screenshots, no less) was DENIED. That apart, though there have been a few instances where there has been a delay in resolution (more to do with offering new features), I have NEVER felt frustrated about help not being on hand when I needed it most.
Vipin Khanna | TrustRadius Reviewer

Online Training

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 9.0
Based on 2 answers
It is straight forward and easy to understand
Marcus Manderson | TrustRadius Reviewer

Implementation Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 8.0
Based on 32 answers
For me its a simple video conferencing call tool, and implementation is simply setup user account give quick tutorial during the newhire orientation faze and then the user is good to go. There is not much you need to do to get this operational. sure if you want more security there are a couple extra steps but overall simply
Anonymous | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

BlueJeans Meetings

I have extensive experience with multiple meeting platforms, starting with enterprise-class platforms such as GoToMeeting and WebEx, and more accessible commercial products including Zoom, Slack, Microsoft Teams, Google Hangouts (or whatever they're calling it this month), and many others.
From my perspective, BlueJeans blows the doors off every competitor I have looked at or used, except in the area of video quality (which I previously discussed). Even there, video quality is high enough that it is not even close to being a deal-breaker for me.
As a former enthusiastic user and advocate/evangelist for Zoom, I can easily say that the deciding factors that drew me to BlueJeans come down to three words: Value, Credibility, and Security.
Chris Vacano | TrustRadius Reviewer

Scalability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 8.5
Based on 5 answers
more people in our organization have been using it and appears to have no problems.I think there is a max attendee limit but if that is removed, that would be even better
Anonymous | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

BlueJeans Meetings

  • Employees are more productive: Not having to drive to the site to deliver the same content that can be delivered over video, meaning more time to do more productive things than sit on the motorway for an hour or two.
  • Has helped keep business going during the ongoing pandemic, no more canceled meetings, just schedule a video call over BlueJeans.
  • Referring back to point one, money has been saved through not having to send people to site, along with the environmental savings from reduced travel.
Anonymous | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AT&T Office@Hand Editions & Modules

Additional Pricing Details

BlueJeans Meetings

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

BlueJeans Meetings Editions & Modules

Edition
Bluejeans Standard$9.991
Bluejeans Pro$13.992
Bluejeans Enterprise$16.663
Gateway for Teams - Per Room Plan$99.004
Bluejeans Enteprise PlusContact sales
  1. per host/per month
  2. perhost/per month
  3. per host/per month
  4. *per month
Additional Pricing Details
*Custom pricing for more than 20 rooms. Discount available for annual plans.

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
BlueJeans Meetings
8.6

Likelihood to Renew

AT&T Office@Hand
BlueJeans Meetings
8.0

Usability

AT&T Office@Hand
BlueJeans Meetings
8.8

Reliability and Availability

AT&T Office@Hand
BlueJeans Meetings
9.8

Performance

AT&T Office@Hand
BlueJeans Meetings
9.5

Support Rating

AT&T Office@Hand
BlueJeans Meetings
9.3

Online Training

AT&T Office@Hand
BlueJeans Meetings
9.0

Implementation Rating

AT&T Office@Hand
BlueJeans Meetings
8.0

Scalability

AT&T Office@Hand
BlueJeans Meetings
8.5

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