What users are saying about

AT&T Office@Hand vs BlueJeans Meetings

AT&T Office@Hand
13 Ratings
BlueJeans Meetings
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Top Rated
1041 Ratings

AT&T Office@Hand

13 Ratings
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Score 2.7 out of 100

Based on 13 reviews and ratings

BlueJeans Meetings

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Top Rated
1041 Ratings
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Score 8.4 out of 100

Based on 1041 reviews and ratings

Feature Set Ratings

  • BlueJeans Meetings ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

6.0

AT&T Office@Hand

60%
8.3

BlueJeans Meetings

83%
BlueJeans Meetings ranks higher in 4/4 features
BlueJeans Meetings ranks higher in 4/4 features

High quality audio

6.0
60%
1 Rating
8.9
89%
541 Ratings

High quality video

N/A
0 Ratings
8.5
85%
518 Ratings

Low bandwidth requirements

N/A
0 Ratings
7.3
73%
465 Ratings

Mobile support

N/A
0 Ratings
8.6
86%
440 Ratings

Screen Sharing

AT&T Office@Hand

Feature Set Not Supported
N/A
8.7

BlueJeans Meetings

87%
BlueJeans Meetings ranks higher in 2/2 features
BlueJeans Meetings ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
8.7
87%
511 Ratings

Whiteboards

N/A
0 Ratings
8.7
87%
240 Ratings

Online Meetings / Events

AT&T Office@Hand

Feature Set Not Supported
N/A
8.4

BlueJeans Meetings

84%
BlueJeans Meetings ranks higher in 5/5 features
BlueJeans Meetings ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
8.4
84%
486 Ratings

Meeting initiation

N/A
0 Ratings
8.6
86%
492 Ratings

Integrates with social media

N/A
0 Ratings
7.7
77%
165 Ratings

Record meetings / events

N/A
0 Ratings
8.8
88%
456 Ratings

Slideshows

N/A
0 Ratings
8.6
86%
334 Ratings

Online Events Collaboration

AT&T Office@Hand

Feature Set Not Supported
N/A
8.5

BlueJeans Meetings

85%
BlueJeans Meetings ranks higher in 3/3 features
BlueJeans Meetings ranks higher in 3/3 features

Live chat

N/A
0 Ratings
8.8
88%
380 Ratings

Audience polling

N/A
0 Ratings
8.4
84%
160 Ratings

Q&A

N/A
0 Ratings
8.2
82%
210 Ratings

Online Events Security

AT&T Office@Hand

Feature Set Not Supported
N/A
8.4

BlueJeans Meetings

84%
BlueJeans Meetings ranks higher in 3/3 features
BlueJeans Meetings ranks higher in 3/3 features

User authentication

N/A
0 Ratings
8.2
82%
285 Ratings

Participant roles & permissions

N/A
0 Ratings
8.5
85%
369 Ratings

Confidential attendee list

N/A
0 Ratings
8.4
84%
239 Ratings

Attribute Ratings

  • BlueJeans Meetings is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

AT&T Office@Hand

10%
2 Ratings
8.3

BlueJeans Meetings

83%
549 Ratings

Likelihood to Renew

AT&T Office@Hand

N/A
0 Ratings
5.8

BlueJeans Meetings

58%
23 Ratings

Usability

AT&T Office@Hand

N/A
0 Ratings
8.2

BlueJeans Meetings

82%
205 Ratings

Availability

AT&T Office@Hand

N/A
0 Ratings
9.6

BlueJeans Meetings

96%
11 Ratings

Performance

AT&T Office@Hand

N/A
0 Ratings
6.5

BlueJeans Meetings

65%
11 Ratings

Support Rating

AT&T Office@Hand

N/A
0 Ratings
7.4

BlueJeans Meetings

74%
26 Ratings

Online Training

AT&T Office@Hand

N/A
0 Ratings
9.0

BlueJeans Meetings

90%
3 Ratings

Implementation Rating

AT&T Office@Hand

N/A
0 Ratings
6.5

BlueJeans Meetings

65%
34 Ratings

Product Scalability

AT&T Office@Hand

N/A
0 Ratings
4.9

BlueJeans Meetings

49%
7 Ratings

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
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BlueJeans Meetings

We needed a tool that allowed our external users to effortlessly join and collaborate with our internal team. BlueJeans fit the need and when it was time for collaboration we were thrilled to hear BlueJeans offered the Breakout Sessions. This allowed us to divide the full audience into smaller groups so we could collaborate within specialties and bring back findings to the larger group --all within the same tool. A nice bonus was the interactive collaboration on the Collab board.

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Paul Constantopolous | TrustRadius Reviewer
Paul Constantopolous
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Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.

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mark strunk | TrustRadius Reviewer
mark strunk
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BlueJeans Meetings

  • Easy to use for those who have little technical expertise, especially older participants.
  • Support team is helpful and responsive when we have issues or questions.
  • Active new feature development has met many of our needs over time.
  • Uptime and stability have been good overall and have improved over time.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
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BlueJeans Meetings

  • BlueJeans Meetings is not as popular in the non-business world, so your clients may have to install it before you can meet with them.
  • Limited use of 25-person meeting display: it's simply not practical for smaller devices or computer screens.
  • High-quality streaming options are limited by your clients' and employees' stream speeds.

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Courtney Birnbaum | TrustRadius Reviewer
Courtney Birnbaum
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Pricing Details

AT&T Office@Hand

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

AT&T Office@Hand Editions & Modules

—
Additional Pricing Details
—

BlueJeans Meetings

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9.99 per month

BlueJeans Meetings Editions & Modules

Edition
Bluejeans Standard$9.991
Bluejeans Pro$13.992
Bluejeans Enterprise$16.663
Gateway for Teams - Per Room Plan$99.004
Bluejeans Enteprise PlusContact sales
  1. per host/per month
  2. perhost/per month
  3. per host/per month
  4. *per month
  5. none
Additional Pricing Details
*Custom pricing for more than 20 rooms. Discount available for annual plans.

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 5.8
Based on 23 answers
I have used many other competing platforms platforms; however, despite the fact that BlueJeans lacks certain features others offer, familiarity, ease of use, and several things BlueJeans does better than others mean that I will stick to BlueJeans. Further, whenever I have faced a problem, I have found BlueJeans support excellent overall; no lengthy wait to understand and resolve an issue. Good product, great support, BOTH TESTED OVER TIME; I do not have an incentive to move to another platform.

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Anonymous | TrustRadius Reviewer
Verified User
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Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 8.2
Based on 205 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.

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J Lee Harshbarger | TrustRadius Reviewer
J Lee Harshbarger
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Reliability and Availability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 9.6
Based on 11 answers
I have to give this a 10 rating as we have never had issues with availability. Now "quality" is a different subject

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Anonymous | TrustRadius Reviewer
Verified User
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Performance

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 6.5
Based on 11 answers
This has been a continual issue with our organization. We are a IP/H323 infrastructure so we integrate BlueJeans via the IP/H323 connections to the cloud. We still have inconsistent results with calls. Some work without issue and some calls are horribly choppy and at times freeze. If I have one complaint or reason to seek out a different competitor its this

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 7.4
Based on 26 answers
In all these years, there has been ONE instance when a problem I pointed out (with screenshots, no less) was DENIED. That apart, though there have been a few instances where there has been a delay in resolution (more to do with offering new features), I have NEVER felt frustrated about help not being on hand when I needed it most.

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Vipin Khanna | TrustRadius Reviewer
Vipin Khanna
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Online Training

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 9.0
Based on 3 answers
It is straight forward and easy to understand

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Marcus Manderson | TrustRadius Reviewer
Marcus Manderson
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Implementation Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 6.5
Based on 34 answers
For me its a simple video conferencing call tool, and implementation is simply setup user account give quick tutorial during the newhire orientation faze and then the user is good to go. There is not much you need to do to get this operational. sure if you want more security there are a couple extra steps but overall simply

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

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mark strunk | TrustRadius Reviewer
mark strunk
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BlueJeans Meetings

Due to the pandemic, the video conferencing space became a highly saturated market, with almost every single option becoming more than passable. As such, each company had to focus on something in order to stand out. BlueJeans focused on its audio quality, one-to-many video conferencing, and easier screen sharing features, which allowed it to do well in the education space in which I used it. Zoom has become the standard, but it does not have many standout features other than its name. Microsoft Teams is a well-designed platform that is much better suited to persistent and ongoing communication between a set group of people, but those features come with overhead and require setup time. Finally, while Discord largely enjoys feature parity with Teams, its focus on gamers has kept it out of the corporate world. BlueJeans is a good option if participants are willing to install a program on their device and appreciate the audio quality, administration features, and simple screen sharing compared to other platforms. Other options do exist, however, and BlueJeans may struggle to differentiate itself in a competitive space.

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Anonymous | TrustRadius Reviewer
Verified User
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Scalability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 4.9
Based on 7 answers
I believe BlueJeans is easy to scale, but we have a different business model that requires a more central scheduling need. Most vendors operate on an enterprise wide environment with a one to one licensing. We have a centralized group of video administrators and schedulers that do the majority of the scheduling for multiple departments. Because we are a centralized scheduling group we need shared access to on schedule not multiple users delegating access to one another. I.E. if I have 5 schedulers, under the current licensing they would each have individual accounts and delegating those accounts to one another. So when receiving a support call they have to search 5 individual schedules to make changes to meetings. This I think is a valid need even for smaller businesses that just have a few schedulers for the rest of the groups. It would be easier if it scaled within the individual accounts

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
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BlueJeans Meetings

  • As our company moved to a fully remote working arrangement in early 2020, we relied heavily on BlueJeans to allow our teams to function. Thankfully it allowed us to continue without missing a beat.
  • In the absence of in person travel and meetings, BlueJeans has allowed our sales teams to still connect with clients and meet sales targets in spite of difficult circumstances leading to success in what could have been an otherwise disastrous situation.
  • BlueJeans has also helped ensure our teams stay connected and provided an atmosphere where virtual happy hours and team hang outs could occur during a completely remote work situation.

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Ryan Merrell | TrustRadius Reviewer
Ryan Merrell
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