13 Ratings
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Score 5.3 out of 100
129 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

If you have a medium to large organization, the Cisco Unified Communications Manager solution is well suited for your needs. It may be a little "overkill" for an organization with just a few dozen people though. As mentioned previously, it isn't a "cheap" product, but I feel the costs are justified by the functionality, reliability, and professional support that come with Cisco products.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
Cisco Unified Communications Manager (Call Manager)
High quality audio
AT&T Office@Hand
8.0
Cisco Unified Communications Manager (Call Manager)
High quality video
AT&T Office@Hand
8.0
Cisco Unified Communications Manager (Call Manager)
Low bandwidth requirements
AT&T Office@Hand
10.0
Cisco Unified Communications Manager (Call Manager)
Mobile support
AT&T Office@Hand
9.0
Cisco Unified Communications Manager (Call Manager)

Screen Sharing

AT&T Office@Hand
9.5
Cisco Unified Communications Manager (Call Manager)
Desktop sharing
AT&T Office@Hand
10.0
Cisco Unified Communications Manager (Call Manager)
Whiteboards
AT&T Office@Hand
9.0
Cisco Unified Communications Manager (Call Manager)

Online Meetings / Events

AT&T Office@Hand
9.6
Cisco Unified Communications Manager (Call Manager)
Calendar integration
AT&T Office@Hand
10.0
Cisco Unified Communications Manager (Call Manager)
Meeting initiation
AT&T Office@Hand
9.0
Cisco Unified Communications Manager (Call Manager)
Integrates with social media
AT&T Office@Hand
10.0
Cisco Unified Communications Manager (Call Manager)
Record meetings / events
AT&T Office@Hand
9.0
Cisco Unified Communications Manager (Call Manager)
Slideshows
AT&T Office@Hand
10.0
Cisco Unified Communications Manager (Call Manager)

Online Events Collaboration

AT&T Office@Hand
9.3
Cisco Unified Communications Manager (Call Manager)
Live chat
AT&T Office@Hand
9.0
Cisco Unified Communications Manager (Call Manager)
Audience polling
AT&T Office@Hand
10.0
Cisco Unified Communications Manager (Call Manager)
Q&A
AT&T Office@Hand
9.0
Cisco Unified Communications Manager (Call Manager)

Online Events Security

AT&T Office@Hand
9.7
Cisco Unified Communications Manager (Call Manager)
User authentication
AT&T Office@Hand
10.0
Cisco Unified Communications Manager (Call Manager)
Participant roles & permissions
AT&T Office@Hand
9.0
Cisco Unified Communications Manager (Call Manager)
Confidential attendee list
AT&T Office@Hand
10.0
Cisco Unified Communications Manager (Call Manager)

Cloud PBX

AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
7.6
Hosted PBX
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
7.9
Multi-level Interactive Voice Response (IVR)
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
7.0
User templates
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
8.4
Call reports
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
6.3
Directory of employee names
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
8.6

Call Management

AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
7.6
Answering rules
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
8.6
Call recording
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
6.9
Call park
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
8.6
Call screening
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
6.7
Message alerts
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
7.1

VoIP system collaboration

AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
7.8
Video conferencing
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
7.4
Audio conferencing
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
8.0
Video screen sharing
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
7.8
Instant messaging
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
7.9

Mobile apps

AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
7.8
Mobile app for iOS
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
7.8
Mobile app for Android
AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
7.7

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
Leonardo Gonzalez | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
  • Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
  • No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Implementation Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
  • Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
Jane Updegraff | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
Cisco Unified Communications Manager (Call Manager)
8.6

Likelihood to Renew

AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
10.0

Usability

AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
9.6

Support Rating

AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
9.1

Implementation Rating

AT&T Office@Hand
Cisco Unified Communications Manager (Call Manager)
10.0

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