AT&T Office@Hand
13 Ratings
Cisco Unified Communications Manager (Call Manager)
152 Ratings

AT&T Office@Hand

13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 2.7 out of 100

Based on 13 reviews and ratings

Cisco Unified Communications Manager (Call Manager)

152 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Based on 152 reviews and ratings

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.0

    AT&T Office@Hand

    60%

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    AT&T Office@Hand ranks higher in 1/1 features
    AT&T Office@Hand ranks higher in 1/1 features

    High quality audio

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.8
    78%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    6.8
    68%
    27 Ratings

    User templates

    N/A
    0 Ratings
    8.5
    85%
    36 Ratings

    Call reports

    N/A
    0 Ratings
    6.5
    65%
    35 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.6
    86%
    36 Ratings

    Call Management

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.7
    87%
    39 Ratings

    Call recording

    N/A
    0 Ratings
    6.7
    67%
    26 Ratings

    Call park

    N/A
    0 Ratings
    8.6
    86%
    35 Ratings

    Call screening

    N/A
    0 Ratings
    6.4
    64%
    32 Ratings

    Message alerts

    N/A
    0 Ratings
    7.6
    76%
    36 Ratings

    VoIP system collaboration

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.4
    84%
    27 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    37 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.1
    81%
    14 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Mobile apps

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.9
    79%
    23 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.8
    78%
    21 Ratings

    Attribute Ratings

    • Cisco Unified Communications Manager (Call Manager) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    AT&T Office@Hand

    10%
    2 Ratings
    8.6

    Cisco Unified Communications Manager (Call Manager)

    86%
    42 Ratings

    Likelihood to Renew

    AT&T Office@Hand

    N/A
    0 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating

    Usability

    AT&T Office@Hand

    N/A
    0 Ratings
    7.2

    Cisco Unified Communications Manager (Call Manager)

    72%
    4 Ratings

    Support Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    8.2

    Cisco Unified Communications Manager (Call Manager)

    82%
    27 Ratings

    Implementation Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    Likelihood to Recommend

    AT&T Office@Hand

    If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.

    Read full review

    Janet Mobley | TrustRadius Reviewer
    Janet Mobley
    View all 2 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.

    Read full review

    RAJESH VENGILOT | TrustRadius Reviewer
    RAJESH VENGILOT
    View all 42 answers on this topic

    Pros

    AT&T Office@Hand

    • [I think] they do nothing well.
    • They do not respond timely, and they fix very few issues.
    • I had to go out and hire an IT person just so he could do their job for them.
    • They could not even port our numbers correctly.
    • They lost two of my numbers.
    • I have lost thousands of dollars in business because of them.

    Read full review

    mark strunk | TrustRadius Reviewer
    mark strunk
    View all 2 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 42 answers on this topic

    Cons

    AT&T Office@Hand

    • Customer service is NON EXISTENT
    • Setup was PAINFUL
    • Online account access is horrible, and most of the time doesn't work
    • As an admin of the system, I require 4 different logins to manage it
    • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
    • Online account management just doesn't exists

    Read full review

    Janet Mobley | TrustRadius Reviewer
    Janet Mobley
    View all 2 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.

    Read full review

    Leonardo Gonzalez | TrustRadius Reviewer
    Leonardo Gonzalez
    View all 42 answers on this topic

    Pricing Details

    AT&T Office@Hand

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Cisco Unified Communications Manager (Call Manager)

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 1 answer
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.

    Read full review

    Brian Munn | TrustRadius Reviewer
    Brian Munn
    View all 1 answers on this topic

    Usability

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 7.2
    Based on 4 answers
    Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years

    Read full review

    Eduardo Viero | TrustRadius Reviewer
    Eduardo Viero
    View all 4 answers on this topic

    Support Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 8.2
    Based on 27 answers
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 27 answers on this topic

    Implementation Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 2 answers
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented

    Read full review

    Brian Munn | TrustRadius Reviewer
    Brian Munn
    View all 2 answers on this topic

    Alternatives Considered

    AT&T Office@Hand

    Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

    Read full review

    mark strunk | TrustRadius Reviewer
    mark strunk
    View all 2 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 42 answers on this topic

    Return on Investment

    AT&T Office@Hand

    • I wish I had never switched from my local VOIP phone provider
    • Office at Hand is a mistake I wish I'd never made

    Read full review

    Janet Mobley | TrustRadius Reviewer
    Janet Mobley
    View all 2 answers on this topic

    Cisco Unified Communications Manager (Call Manager)

    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 42 answers on this topic

    Add comparison