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129 Ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 2.7 out of 100

Dialpad Meetings (formerly UberConference)

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129 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
Janet Mobley | TrustRadius Reviewer

Dialpad Meetings (formerly UberConference)

I cannot think of a scenario where it would be inappropriate however this service is highly appropriate for any occasion. It is well suited as a drop in add-on for Outlook calendars and addition to any other scheduling software you might use. It can even set meeting times using multiple time zones for users who may be in differing locales so nobody is confused as to the time to join.
Justin Stoicovy | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
6.0
Dialpad Meetings (formerly UberConference)
8.6
High quality audio
AT&T Office@Hand
6.0
Dialpad Meetings (formerly UberConference)
8.8
High quality video
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
9.1
Low bandwidth requirements
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
7.5
Mobile support
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.9

Screen Sharing

AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
9.0
Desktop sharing
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
9.1
Whiteboards
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
9.0

Online Meetings / Events

AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.5
Calendar integration
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.4
Meeting initiation
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.9
Integrates with social media
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.3
Record meetings / events
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.7
Slideshows
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.4

Online Events Collaboration

AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.5
Live chat
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.9
Audience polling
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.8
Q&A
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
7.9

Online Events Security

AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.8
User authentication
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
9.1
Participant roles & permissions
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
9.0
Confidential attendee list
AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.4

Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
mark strunk | TrustRadius Reviewer

Dialpad Meetings (formerly UberConference)

  • No passcodes are very convenient and so easy to transfer someone into it. Our partner firms have on more than one occasion ask us for a recommendation because theirs is not as dependable.
  • We use the online portion frequently as well. It's nice to see who joined and when and to see where they are calling from. It's nice to have the ability to lock the conference call down again without the use of a passcode just a simple click of the mouse.
  • The interface is incredibly user friendly and anyone with just a basic computer understanding can customize their uberconference line.
Anonymous | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
Janet Mobley | TrustRadius Reviewer

Dialpad Meetings (formerly UberConference)

  • They've recently undergone a facelift which is nice, but I've found it more difficult for potential customers to connect to their computer audio. I might be missing where to find the instructions, but lately we've been having some trouble with this.
  • While the screen share function as the presenter is easy, if I ask potential customers to share screen, they are required to go through a few steps. This is okay for folks who are good with tech, but many potential customers have trouble with the download. We've been using the free version - the paid version might eliminate this problem, although I'm not sure.
  • Another function they've added with the facelift is the ability to show your face via the webcam. I can see this being a nice feature but we often present from a coffee shop or even our cars, and some of our potential customers aren't in a place where they'd like to show their face. It's easy for most folks to disable the camera but some who aren't great with tech don't know how to do this. One of the things we've always liked about UberConference is it's simplicity and this just added an extra step. I wish there was a setting for us to disable this option but there doesn't seem to be.
Jason Carlage | TrustRadius Reviewer

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Dialpad Meetings (formerly UberConference)

Dialpad Meetings (formerly UberConference) 6.0
Based on 2 answers
UberConference is more expensive than some of its competitors and we have not found a real advantage to using UberConference over certain less-expensive applications. UberConference charges per month per organizer and those costs add up quickly, so we will be moving forward with a more budget-friendly option in the coming months.
Anonymous | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Dialpad Meetings (formerly UberConference)

Dialpad Meetings (formerly UberConference) 10.0
Based on 1 answer
The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.
Sam Shearin | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Dialpad Meetings (formerly UberConference)

Dialpad Meetings (formerly UberConference) 8.5
Based on 70 answers
Fortunately, I have never had to utilize the support features of UberConference. The user experience is basically seamless. I have not heard anything negative from any of my teammates about UberConference support, so I assume that their experiences have been positive as well. It is clear where a user should go if they need support, which is always useful.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Dialpad Meetings (formerly UberConference)

I have enjoyed using UberConference for years mainly due to the following:
  • I feel the cost more than justifies the product
  • It has a very simple user interface that all participants on conferences find easy to use
  • Clear, responsive audio and video quality
  • UberConference does not try and overstuff its product with hundreds of features that most people will find useless. It sticks to its main product path and keeps improving upon it.
  • Enjoy their customer support
Jeffrey Schneider | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
Janet Mobley | TrustRadius Reviewer

Dialpad Meetings (formerly UberConference)

  • Our teams use this every day. It makes it easy to meet with clients and share a screen and display analytics.
  • Some of my clients thought that they need to register first to be able to contact me. It's bad that they are not notified in any way that it's enough just to enter its names and that's it.
Anonymous | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

AT&T Office@Hand Editions & Modules

Additional Pricing Details

Dialpad Meetings (formerly UberConference)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per month

Dialpad Meetings (formerly UberConference) Editions & Modules

Edition
Free$01
Business$201
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
1.0
Dialpad Meetings (formerly UberConference)
8.4

Likelihood to Renew

AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
6.0

Usability

AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
10.0

Support Rating

AT&T Office@Hand
Dialpad Meetings (formerly UberConference)
8.5

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