AT&T Office@Hand vs. Evolve IP Unified Communications

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 2.1 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
Evolve IP Unified Communications
Score 8.1 out of 10
N/A
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.N/A
Pricing
AT&T Office@HandEvolve IP Unified Communications
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Office@HandEvolve IP Unified Communications
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AT&T Office@HandEvolve IP Unified Communications
Top Pros
Top Cons
Features
AT&T Office@HandEvolve IP Unified Communications
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
3.1
2 Ratings
88% below category average
Evolve IP Unified Communications
-
Ratings
High quality audio5.22 Ratings00 Ratings
High quality video2.01 Ratings00 Ratings
Low bandwidth requirements2.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
138% below category average
Evolve IP Unified Communications
-
Ratings
Desktop sharing2.01 Ratings00 Ratings
Whiteboards1.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
48% below category average
Evolve IP Unified Communications
-
Ratings
Calendar integration5.01 Ratings00 Ratings
Meeting initiation5.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
AT&T Office@Hand
-
Ratings
Evolve IP Unified Communications
5.0
4 Ratings
49% below category average
Hosted PBX00 Ratings7.04 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings6.04 Ratings
User templates00 Ratings5.02 Ratings
Call reports00 Ratings1.04 Ratings
Directory of employee names00 Ratings6.04 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
AT&T Office@Hand
-
Ratings
Evolve IP Unified Communications
4.0
4 Ratings
70% below category average
Answering rules00 Ratings5.04 Ratings
Call recording00 Ratings2.03 Ratings
Call park00 Ratings5.03 Ratings
Call screening00 Ratings4.04 Ratings
Message alerts00 Ratings4.04 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
AT&T Office@Hand
-
Ratings
Evolve IP Unified Communications
5.0
2 Ratings
48% below category average
Audio conferencing00 Ratings4.02 Ratings
Video screen sharing00 Ratings5.01 Ratings
Instant messaging00 Ratings6.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
AT&T Office@Hand
-
Ratings
Evolve IP Unified Communications
7.0
2 Ratings
16% below category average
Mobile app for iOS00 Ratings7.02 Ratings
Mobile app for Android00 Ratings7.02 Ratings
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User Ratings
AT&T Office@HandEvolve IP Unified Communications
Likelihood to Recommend
1.0
(3 ratings)
1.0
(4 ratings)
Support Rating
-
(0 ratings)
1.0
(2 ratings)
User Testimonials
AT&T Office@HandEvolve IP Unified Communications
Likelihood to Recommend
AT&T
Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.
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Evolve IP
I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if: 1. Your company isn't growing and your users never leave the company. 2. You don't have to call support or make edits to the admin portal. 3. Don't need reporting. 4. Only use a physical phone to make/receive calls. 5. Do not plan to use a softphone or call center system. 6. Enjoy systems or people that frustrate you.
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Pros
AT&T
  • Receiving phone calls
  • Making phone calls
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Evolve IP
  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
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Cons
AT&T
  • Terrible customer service
  • Many advanced features that most now want are not developed yet
  • No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult
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Evolve IP
  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
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Support Rating
AT&T
No answers on this topic
Evolve IP
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
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Alternatives Considered
AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
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Evolve IP
We switched from 8x8 due to voice quality issues.
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Return on Investment
AT&T
  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
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Evolve IP
  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
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ScreenShots