13 Ratings
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Score 2.7 out of 100
13 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
Janet Mobley | TrustRadius Reviewer

Evolve IP Unified Communications

I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if:1. Your company isn't growing and your users never leave the company.2. You don't have to call support or make edits to the admin portal.3. Don't need reporting.4. Only use a physical phone to make/receive calls.5. Do not plan to use a softphone or call center system.6. Enjoy systems or people that frustrate you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
6.0
Evolve IP Unified Communications
High quality audio
AT&T Office@Hand
6.0
Evolve IP Unified Communications

Cloud PBX

AT&T Office@Hand
Evolve IP Unified Communications
5.0
Hosted PBX
AT&T Office@Hand
Evolve IP Unified Communications
7.0
Multi-level Interactive Voice Response (IVR)
AT&T Office@Hand
Evolve IP Unified Communications
6.0
User templates
AT&T Office@Hand
Evolve IP Unified Communications
5.0
Call reports
AT&T Office@Hand
Evolve IP Unified Communications
1.0
Directory of employee names
AT&T Office@Hand
Evolve IP Unified Communications
6.0

Call Management

AT&T Office@Hand
Evolve IP Unified Communications
4.0
Answering rules
AT&T Office@Hand
Evolve IP Unified Communications
5.0
Call recording
AT&T Office@Hand
Evolve IP Unified Communications
2.0
Call park
AT&T Office@Hand
Evolve IP Unified Communications
5.0
Call screening
AT&T Office@Hand
Evolve IP Unified Communications
4.0
Message alerts
AT&T Office@Hand
Evolve IP Unified Communications
4.0

VoIP system collaboration

AT&T Office@Hand
Evolve IP Unified Communications
5.0
Audio conferencing
AT&T Office@Hand
Evolve IP Unified Communications
4.0
Video screen sharing
AT&T Office@Hand
Evolve IP Unified Communications
5.0
Instant messaging
AT&T Office@Hand
Evolve IP Unified Communications
6.0

Mobile apps

AT&T Office@Hand
Evolve IP Unified Communications
7.0
Mobile app for iOS
AT&T Office@Hand
Evolve IP Unified Communications
7.0
Mobile app for Android
AT&T Office@Hand
Evolve IP Unified Communications
7.0

Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
mark strunk | TrustRadius Reviewer

Evolve IP Unified Communications

  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
Robert Ross | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
Janet Mobley | TrustRadius Reviewer

Evolve IP Unified Communications

  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
Christopher Goering, CPBI | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Evolve IP Unified Communications

Evolve IP Unified Communications 1.0
Based on 2 answers
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Evolve IP Unified Communications

We switched from 8x8 due to voice quality issues.
Alex Fuchs | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
Janet Mobley | TrustRadius Reviewer

Evolve IP Unified Communications

  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Robert Ross | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Evolve IP Unified Communications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
1.0
Evolve IP Unified Communications
1.0

Support Rating

AT&T Office@Hand
Evolve IP Unified Communications
1.0

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