AT&T Office@Hand vs. FoxDen (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 3.3 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
FoxDen (Discontinued)
Score 2.0 out of 10
N/A
ReadyTalk was acquired by PGi in 2017. Former ReadyTalk products are now offered as part of GlobalMeet Webcast.N/A
Pricing
AT&T Office@HandFoxDen (Discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Office@HandFoxDen (Discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AT&T Office@HandFoxDen (Discontinued)
Features
AT&T Office@HandFoxDen (Discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
1.1
3 Ratings
151% below category average
FoxDen (Discontinued)
3.0
1 Ratings
90% below category average
High quality audio1.13 Ratings5.01 Ratings
High quality video1.02 Ratings1.01 Ratings
Low bandwidth requirements1.02 Ratings00 Ratings
Mobile support1.01 Ratings3.01 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
136% below category average
FoxDen (Discontinued)
4.0
1 Ratings
65% below category average
Desktop sharing2.01 Ratings4.01 Ratings
Whiteboards1.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
49% below category average
FoxDen (Discontinued)
8.0
1 Ratings
3% below category average
Calendar integration5.01 Ratings00 Ratings
Meeting initiation5.01 Ratings8.01 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
FoxDen (Discontinued)
8.0
1 Ratings
1% below category average
Live chat1.01 Ratings8.01 Ratings
Audience polling1.01 Ratings00 Ratings
Q&A1.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
FoxDen (Discontinued)
-
Ratings
User authentication1.01 Ratings00 Ratings
Participant roles & permissions1.01 Ratings00 Ratings
Confidential attendee list1.01 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
154% below category average
FoxDen (Discontinued)
-
Ratings
Video conferencing1.01 Ratings00 Ratings
Audio conferencing1.01 Ratings00 Ratings
Video screen sharing1.01 Ratings00 Ratings
Instant messaging1.01 Ratings00 Ratings
Best Alternatives
AT&T Office@HandFoxDen (Discontinued)
Small Businesses
ClickMeeting
ClickMeeting
Score 9.2 out of 10
ClickMeeting
ClickMeeting
Score 9.2 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.2 out of 10
ClickMeeting
ClickMeeting
Score 9.2 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.4 out of 10
Webex Meetings
Webex Meetings
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AT&T Office@HandFoxDen (Discontinued)
Likelihood to Recommend
1.0
(4 ratings)
2.0
(1 ratings)
Usability
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
AT&T Office@HandFoxDen (Discontinued)
Likelihood to Recommend
AT&T
I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work
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Discontinued Products
FoxDen tended to work slightly better for very small video conferences. The audio was typically reliable, so it would be ok to use for audio conferencing. It is definitely not ready for prime time: it cannot handle very large conferences. It didn't seem ready to be used on mobile either. I also think it's better suited for a smaller company.
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Pros
AT&T
  • Up time is very good
  • Porting is great
  • Easy for very basic configuration
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Discontinued Products
  • Easy to join meetings
  • Audio is fairly reliable
  • Moderately easy to host meetings
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Cons
AT&T
  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
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Discontinued Products
  • Horrible video quality. It basically never worked, and we stopped using the video feature.
  • Buggy behavior all the time. Dropped calls, loss of screen sharing, rendered unusable most of the time.
  • Poor response by the vendor to issues. The answer was basically "we know it's unusable, and we're trying to figure that out. There's nothing we can do right now."
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Usability
AT&T
Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.
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Discontinued Products
No answers on this topic
Alternatives Considered
AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
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Discontinued Products
I believe they selected FoxDen because we use ReadyTalk for voice conferencing and FoxDen represented a cost savings compared to our previous Skype for Business investment. However, in the end, most of our company has abandoned ever using FoxDen and, instead, still uses all of the products listed above (Skype for Business, Google Hangouts, Slack) or just plain ReadyTalk voice conferencing.
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Return on Investment
AT&T
  • Average to higher cost structure
  • Easy basic management for IT Staff
  • easy desktphone roll out
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Discontinued Products
  • Increased the length of our meetings due to copious amounts of time spent trying to fix the video and screen sharing.
  • Added frustration for everyone who attempted to use it.
  • Ultimately resulted in a lot of money lost on video equipment that everyone stopped using in favor of voice-only conferencing due to the faulty video.
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ScreenShots