AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.
N/A
FoxDen (Discontinued)
Score 2.0 out of 10
N/A
ReadyTalk was acquired by PGi in 2017. Former ReadyTalk products are now offered as part of GlobalMeet Webcast.
N/A
Pricing
AT&T Office@Hand
FoxDen (Discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Office@Hand
FoxDen (Discontinued)
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
—
More Pricing Information
Community Pulse
AT&T Office@Hand
FoxDen (Discontinued)
Features
AT&T Office@Hand
FoxDen (Discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
1.1
3 Ratings
151% below category average
FoxDen (Discontinued)
3.0
1 Ratings
90% below category average
High quality audio
1.13 Ratings
5.01 Ratings
High quality video
1.02 Ratings
1.01 Ratings
Low bandwidth requirements
1.02 Ratings
00 Ratings
Mobile support
1.01 Ratings
3.01 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
136% below category average
FoxDen (Discontinued)
4.0
1 Ratings
65% below category average
Desktop sharing
2.01 Ratings
4.01 Ratings
Whiteboards
1.01 Ratings
00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
49% below category average
FoxDen (Discontinued)
8.0
1 Ratings
3% below category average
Calendar integration
5.01 Ratings
00 Ratings
Meeting initiation
5.01 Ratings
8.01 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
FoxDen (Discontinued)
8.0
1 Ratings
1% below category average
Live chat
1.01 Ratings
8.01 Ratings
Audience polling
1.01 Ratings
00 Ratings
Q&A
1.01 Ratings
00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
FoxDen (Discontinued)
-
Ratings
User authentication
1.01 Ratings
00 Ratings
Participant roles & permissions
1.01 Ratings
00 Ratings
Confidential attendee list
1.01 Ratings
00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work
FoxDen tended to work slightly better for very small video conferences. The audio was typically reliable, so it would be ok to use for audio conferencing. It is definitely not ready for prime time: it cannot handle very large conferences. It didn't seem ready to be used on mobile either. I also think it's better suited for a smaller company.
Horrible video quality. It basically never worked, and we stopped using the video feature.
Buggy behavior all the time. Dropped calls, loss of screen sharing, rendered unusable most of the time.
Poor response by the vendor to issues. The answer was basically "we know it's unusable, and we're trying to figure that out. There's nothing we can do right now."
Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
I believe they selected FoxDen because we use ReadyTalk for voice conferencing and FoxDen represented a cost savings compared to our previous Skype for Business investment. However, in the end, most of our company has abandoned ever using FoxDen and, instead, still uses all of the products listed above (Skype for Business, Google Hangouts, Slack) or just plain ReadyTalk voice conferencing.