AT&T Office@Hand vs. FoxDen (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 1.4 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
FoxDen (Discontinued)
Score 2.0 out of 10
N/A
ReadyTalk was acquired by PGi in 2017. Former ReadyTalk products are now offered as part of GlobalMeet Webcast.N/A
Pricing
AT&T Office@HandFoxDen (Discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Office@HandFoxDen (Discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AT&T Office@HandFoxDen (Discontinued)
Top Pros
Top Cons
Features
AT&T Office@HandFoxDen (Discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
3.0
2 Ratings
91% below category average
FoxDen (Discontinued)
3.0
1 Ratings
91% below category average
High quality audio5.02 Ratings5.01 Ratings
High quality video2.01 Ratings1.01 Ratings
Low bandwidth requirements2.01 Ratings00 Ratings
Mobile support00 Ratings3.01 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
137% below category average
FoxDen (Discontinued)
4.0
1 Ratings
67% below category average
Desktop sharing2.01 Ratings4.01 Ratings
Whiteboards1.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
49% below category average
FoxDen (Discontinued)
8.0
1 Ratings
3% below category average
Calendar integration5.01 Ratings00 Ratings
Meeting initiation5.01 Ratings8.01 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
AT&T Office@Hand
-
Ratings
FoxDen (Discontinued)
8.0
1 Ratings
5% below category average
Live chat00 Ratings8.01 Ratings
Best Alternatives
AT&T Office@HandFoxDen (Discontinued)
Small Businesses
ClickMeeting
ClickMeeting
Score 9.2 out of 10
ClickMeeting
ClickMeeting
Score 9.2 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.2 out of 10
ClickMeeting
ClickMeeting
Score 9.2 out of 10
Enterprises
Zoom
Zoom
Score 8.3 out of 10
BlueJeans Meetings
BlueJeans Meetings
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AT&T Office@HandFoxDen (Discontinued)
Likelihood to Recommend
1.0
(3 ratings)
2.0
(1 ratings)
User Testimonials
AT&T Office@HandFoxDen (Discontinued)
Likelihood to Recommend
AT&T
Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.
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Discontinued Products
FoxDen tended to work slightly better for very small video conferences. The audio was typically reliable, so it would be ok to use for audio conferencing. It is definitely not ready for prime time: it cannot handle very large conferences. It didn't seem ready to be used on mobile either. I also think it's better suited for a smaller company.
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Pros
AT&T
  • Receiving phone calls
  • Making phone calls
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Discontinued Products
  • Easy to join meetings
  • Audio is fairly reliable
  • Moderately easy to host meetings
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Cons
AT&T
  • Terrible customer service
  • Many advanced features that most now want are not developed yet
  • No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult
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Discontinued Products
  • Horrible video quality. It basically never worked, and we stopped using the video feature.
  • Buggy behavior all the time. Dropped calls, loss of screen sharing, rendered unusable most of the time.
  • Poor response by the vendor to issues. The answer was basically "we know it's unusable, and we're trying to figure that out. There's nothing we can do right now."
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Alternatives Considered
AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
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Discontinued Products
I believe they selected FoxDen because we use ReadyTalk for voice conferencing and FoxDen represented a cost savings compared to our previous Skype for Business investment. However, in the end, most of our company has abandoned ever using FoxDen and, instead, still uses all of the products listed above (Skype for Business, Google Hangouts, Slack) or just plain ReadyTalk voice conferencing.
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Return on Investment
AT&T
  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
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Discontinued Products
  • Increased the length of our meetings due to copious amounts of time spent trying to fix the video and screen sharing.
  • Added frustration for everyone who attempted to use it.
  • Ultimately resulted in a lot of money lost on video equipment that everyone stopped using in favor of voice-only conferencing due to the faulty video.
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ScreenShots