What users are saying about
13 Ratings
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Score 2.7 out of 100
11 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.0

    AT&T Office@Hand

    60%

    FreeConference.com

    Feature Set Not Supported
    N/A
    AT&T Office@Hand ranks higher in 1/1 features

    High quality audio

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    10.0

    FreeConference.com

    100%
    FreeConference.com ranks higher in 1/1 features

    Call reports

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call Management

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    9.0

    FreeConference.com

    90%
    FreeConference.com ranks higher in 1/1 features

    Call recording

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    VoIP system collaboration

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    8.0

    FreeConference.com

    80%
    FreeConference.com ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Attribute Ratings

    • FreeConference.com is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    AT&T Office@Hand

    10%
    2 Ratings
    8.0

    FreeConference.com

    80%
    3 Ratings

    Likelihood to Recommend

    AT&T Office@Hand

    If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
    Janet Mobley | TrustRadius Reviewer

    FreeConference.com

    FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.
    Grant Tomey | TrustRadius Reviewer

    Pros

    AT&T Office@Hand

    • [I think] they do nothing well.
    • They do not respond timely, and they fix very few issues.
    • I had to go out and hire an IT person just so he could do their job for them.
    • They could not even port our numbers correctly.
    • They lost two of my numbers.
    • I have lost thousands of dollars in business because of them.
    mark strunk | TrustRadius Reviewer

    FreeConference.com

    • I love the ability to make long distance calls without charge.
    • I was delighted when they added the ability to screen share and show my slides to my customers.
    • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
    Michelle Braun | TrustRadius Reviewer

    Cons

    AT&T Office@Hand

    • Customer service is NON EXISTENT
    • Setup was PAINFUL
    • Online account access is horrible, and most of the time doesn't work
    • As an admin of the system, I require 4 different logins to manage it
    • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
    • Online account management just doesn't exists
    Janet Mobley | TrustRadius Reviewer

    FreeConference.com

    • Not being able to use 800 number (toll free).
    • The website interface could be spruced up a bit.
    Amir Draquez | TrustRadius Reviewer

    Pricing Details

    AT&T Office@Hand

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    FreeConference.com

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Alternatives Considered

    AT&T Office@Hand

    Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
    mark strunk | TrustRadius Reviewer

    FreeConference.com

    Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.
    Grant Tomey | TrustRadius Reviewer

    Return on Investment

    AT&T Office@Hand

    • I wish I had never switched from my local VOIP phone provider
    • Office at Hand is a mistake I wish I'd never made
    Janet Mobley | TrustRadius Reviewer

    FreeConference.com

    • BEST ROI ever! It's all free and has let me access people globally. Thanks!
    Michelle Braun | TrustRadius Reviewer

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