AT&T Office@Hand vs. LiveWebinar

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 3.3 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
LiveWebinar
Score 9.2 out of 10
N/A
LiveWebinar is a cloud-based tool that helps users manage online webinars, meetings, training, live streaming, chats, screen sharing, social media broadcasting and high definition (HD) recording via web browsers. It is a customizable solution that allows users to change logos, room colors, and design layouts, as well as create personalized registration forms to match their business's brand identity, and control email delivery and report designs. LiveWebinar allows users to broadcast…
$17.99
per month per user
Pricing
AT&T Office@HandLiveWebinar
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Office@HandLiveWebinar
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
AT&T Office@HandLiveWebinar
Features
AT&T Office@HandLiveWebinar
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
1.1
3 Ratings
151% below category average
LiveWebinar
9.0
3 Ratings
10% above category average
High quality audio1.23 Ratings10.03 Ratings
High quality video1.02 Ratings00 Ratings
Low bandwidth requirements1.02 Ratings00 Ratings
Mobile support1.01 Ratings8.03 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
136% below category average
LiveWebinar
-
Ratings
Desktop sharing2.01 Ratings00 Ratings
Whiteboards1.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
49% below category average
LiveWebinar
9.0
3 Ratings
10% above category average
Calendar integration5.01 Ratings9.01 Ratings
Meeting initiation5.01 Ratings00 Ratings
Record meetings / events00 Ratings9.03 Ratings
Slideshows00 Ratings9.03 Ratings
Event registration00 Ratings9.02 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
LiveWebinar
8.5
3 Ratings
1% above category average
Live chat1.01 Ratings00 Ratings
Audience polling1.01 Ratings8.02 Ratings
Q&A1.01 Ratings9.03 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
LiveWebinar
8.5
2 Ratings
2% above category average
User authentication1.01 Ratings00 Ratings
Participant roles & permissions1.01 Ratings8.02 Ratings
Confidential attendee list1.01 Ratings9.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
154% below category average
LiveWebinar
-
Ratings
Video conferencing1.01 Ratings00 Ratings
Audio conferencing1.01 Ratings00 Ratings
Video screen sharing1.01 Ratings00 Ratings
Instant messaging1.01 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
AT&T Office@Hand
-
Ratings
LiveWebinar
7.3
3 Ratings
5% below category average
Dashboards00 Ratings6.72 Ratings
Data exportability00 Ratings8.01 Ratings
Online Events Marketing
Comparison of Online Events Marketing features of Product A and Product B
AT&T Office@Hand
-
Ratings
LiveWebinar
8.5
3 Ratings
8% above category average
Branding options00 Ratings9.03 Ratings
Integration to Marketing Automation00 Ratings8.03 Ratings
Best Alternatives
AT&T Office@HandLiveWebinar
Small Businesses
ClickMeeting
ClickMeeting
Score 9.2 out of 10
ClickMeeting
ClickMeeting
Score 9.2 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.2 out of 10
ClickMeeting
ClickMeeting
Score 9.2 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.4 out of 10
ON24
ON24
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AT&T Office@HandLiveWebinar
Likelihood to Recommend
1.0
(4 ratings)
9.0
(3 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
1.0
(1 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AT&T Office@HandLiveWebinar
Likelihood to Recommend
AT&T
I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work
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RTCLab
LiveWebinar is best for individuals holding quick meetings or daily scheduled events. Having friction less meetings for teams which does not require prior app installation or setup makes this the perfect webinar platform for persons with techphobia. Schedule, Send, and Start the meeting. There's even built in surveys and tests which makes the meeting or event more engaging and interactive. Unfortunately for multi-day events, it is very hard to use LiveWebinar for this purpose. Let's say for virtual conferences which has defined dates and times for each session, LiveWebinar won't fit this purpose, or at least, it is very hard to execute this scenario using the platform.
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Pros
AT&T
  • Up time is very good
  • Porting is great
  • Easy for very basic configuration
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RTCLab
  • Let's you create dedicated (permanent) meeting rooms for recurring meetings/training.
  • Easy overview of all past events/webinars.
  • Branding of a meeting room with company logo possible.
  • Lots of features that make the meeting more professional.
  • No need to install software to connect to a webinar.
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Cons
AT&T
  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
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RTCLab
  • Connectivity and streaming are not always reliable and a webpage needs to be reloaded.
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Likelihood to Renew
AT&T
No answers on this topic
RTCLab
Absolutely love the features of Livewebinar and it's probably the most advanced Live webinar solution that I have used. Even with the absence of a native mobile app, the platform is useable on mobile or tablet screen sizes. There's no noticeable lags during the presentation and users find it easy to use and navigate during the presentations / webinars.
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Usability
AT&T
Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.
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RTCLab
LiveWebinar is an all in one solution for daily meetings and events. I made it a 9 as it is almost perfect in its current form. However, there were some reported issues on mobile connectivity as there is no native app of LiveWebinar for both iOS and Android. Moreover, I'm hoping that LiveWebinar could connect to my Google, Outlook, or iCal calendar to synch events regularly. I'd love to see my calendar inside LiveWebinar which makes it to the top of the feature wishlist for this platform. Further, if LiveWebinar is able to handle multiple day events or meetings with just a few clicks, that would make this platform, a 11/10 rating!
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Support Rating
AT&T
No answers on this topic
RTCLab
Customer support of LiveWebinar is top notch. They are available almost 24x7x365. I rarely wait for the next response and given that people are not suppose to work on holidays or weekends, their support agents are always there to lend a helping hand. The responses are spot on. It's not that I need help with platform having some issues or anything, but for general account questions, they quickly respond to each and every query I raise over to support. Definitely one of the best things with LiveWebinar.
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Alternatives Considered
AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
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RTCLab
  • Lower cost of ownership
  • Same or superior features
  • No additional software needs to be installed to join the meeting since everybody has already a web browser.
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Return on Investment
AT&T
  • Average to higher cost structure
  • Easy basic management for IT Staff
  • easy desktphone roll out
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RTCLab
  • LiveWebinar has made coordinating schedules for training easier.
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ScreenShots

LiveWebinar Screenshots

Screenshot of live streamingScreenshot of LiveWebinar brandingScreenshot of Room view on laptop and mobileScreenshot of Room view with live chat and participantsScreenshot of Room view YouTube PlayerScreenshot of User panel - registration forms + automation