AT&T Office@Hand vs Lumen Unified Communications & Collaboration (formerly CenturyLink)

Likelihood to Recommend

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.

Read full review

mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

View all 2 answers on this topic

While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.

Read full review

Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

View all 1 answers on this topic

Feature Rating Comparison

AT&T Office@Hand

Lumen Unified Communications & Collaboration (formerly CenturyLink)

High quality audio

High quality video

Low bandwidth requirements

Mobile support

AT&T Office@Hand

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Desktop sharing

Whiteboards

AT&T Office@Hand

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

AT&T Office@Hand

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Live chat

Audience polling

Q&A

AT&T Office@Hand

Lumen Unified Communications & Collaboration (formerly CenturyLink)

User authentication

Participant roles & permissions

Confidential attendee list

Pros

It can handle multiple simultaneous voices very efficiently.
Access across multiple devices seamlessly.
The voice clarity is not compromised at all.

Read full review

Verified User

Employee in Engineering

Financial Services Company, 5001-10,000 employees

View all 2 answers on this topic

MPLS circuits
Domestic calling plans
International calling plans

Read full review

Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

View all 1 answers on this topic

Cons

It can include the video facility as well making it a wholesome experience for users.
It sometimes malfunctions when the limited number of participants exceed.
Early logins create an unwanted advantage to some participants. It should not be.

Read full review

Verified User

Employee in Engineering

Financial Services Company, 5001-10,000 employees

View all 2 answers on this topic

Cleaner invoices
Easier access to support

Read full review

Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

View all 1 answers on this topic

Alternatives Considered

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

Read full review

mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

View all 2 answers on this topic

We do not use any other products.

Read full review

Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

View all 1 answers on this topic

Return on Investment

There has been not one positive thing I can say about Office at Hand.
[I feel] they have been nothing but an issue.
My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
Believe nothing they say and carve out hours to deal with them on the phone or by email.

Read full review

mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

View all 2 answers on this topic

Outstanding uptime
Good value

Read full review

Verified User

Administrator in Information Technology

Higher Education Company, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

AT&T Office@Hand

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Likelihood to Recommend

AT&T Office@Hand

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Feature Rating Comparison

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Desktop sharing

Whiteboards

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Live chat

Audience polling

Q&A

User authentication

Participant roles & permissions

Confidential attendee list

Pros

AT&T Office@Hand

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Cons

AT&T Office@Hand

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Alternatives Considered

AT&T Office@Hand

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Return on Investment

AT&T Office@Hand

Lumen Unified Communications & Collaboration (formerly CenturyLink)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison