AT&T Office@Hand vs. Lumen Unified Communications & Collaboration

AT&T Office@Hand

Lumen Unified Communications & Collaboration

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AT&T Office@Hand	Score 1.1 out of 10	N/A	AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.	N/A
Lumen Unified Communications & Collaboration	Score 7.0 out of 10	N/A	Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. Lumen UC&C Solutions: • Cisco WebEx delivered by Lumen - online meetings with integrated…	N/A

Pricing

AT&T Office@Hand

Lumen Unified Communications & Collaboration

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
AT&T Office@Hand	Lumen Unified Communications & Collaboration
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	AT&T Office@Hand	Lumen Unified Communications & Collaboration
Top Pros	Pro Phone calls Pro Bad customer service Pro Multiple devices	No answers on this topic
Top Cons	Minus Customer service Minus Tech support Minus Fast enough	Minus Easier access Minus Access to support

Features

AT&T Office@Hand

Lumen Unified Communications & Collaboration

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	AT&T Office@Hand 3.0 2 Ratings 90% below category average	Lumen Unified Communications & Collaboration - Ratings
High quality audio	5.02 Ratings	00 Ratings
High quality video	2.01 Ratings	00 Ratings
Low bandwidth requirements	2.01 Ratings	00 Ratings

Screen Sharing

Comparison of Screen Sharing features of Product A and Product B
	AT&T Office@Hand 1.5 1 Ratings 136% below category average	Lumen Unified Communications & Collaboration - Ratings
Desktop sharing	2.01 Ratings	00 Ratings
Whiteboards	1.01 Ratings	00 Ratings

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	AT&T Office@Hand 5.0 1 Ratings 48% below category average	Lumen Unified Communications & Collaboration - Ratings
Calendar integration	5.01 Ratings	00 Ratings
Meeting initiation	5.01 Ratings	00 Ratings

Best Alternatives
	AT&T Office@Hand	Lumen Unified Communications & Collaboration
Small Businesses	ClickMeeting Score 9.5 out of 10	Nextiva Business Phone Service Score 9.2 out of 10
Medium-sized Companies	ClickMeeting Score 9.5 out of 10	Nextiva Business Phone Service Score 9.2 out of 10
Enterprises	Google Meet Score 8.3 out of 10	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	AT&T Office@Hand	Lumen Unified Communications & Collaboration
Likelihood to Recommend	1.0 (3 ratings)	7.0 (1 ratings)

User Testimonials
	AT&T Office@Hand	Lumen Unified Communications & Collaboration
Likelihood to Recommend	AT&T Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible. Verified User Anonymous Read full review	Lumen Technologies (formerly CenturyLink) While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score. Incentivized Verified User Anonymous Read full review
Pros	AT&T Receiving phone calls Making phone calls Janet Mobley owner / president Read full review	Lumen Technologies (formerly CenturyLink) MPLS circuits Domestic calling plans International calling plans Incentivized Verified User Anonymous Read full review
Cons	AT&T Terrible customer service Many advanced features that most now want are not developed yet No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult Verified User Anonymous Read full review	Lumen Technologies (formerly CenturyLink) Cleaner invoices Easier access to support Incentivized Verified User Anonymous Read full review
Alternatives Considered	AT&T Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person. MS mark strunk Manager Read full review	Lumen Technologies (formerly CenturyLink) We do not use any other products. Incentivized Verified User Anonymous Read full review
Return on Investment	AT&T I wish I had never switched from my local VOIP phone provider Office at Hand is a mistake I wish I'd never made Janet Mobley owner / president Read full review	Lumen Technologies (formerly CenturyLink) Outstanding uptime Good value Incentivized Verified User Anonymous Read full review
ScreenShots