What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 2.7 out of 100
Based on 13 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
Feature Set Ratings
Performance & Compatibility of Online Events Software
6.0
AT&T Office@Hand
60%
Lumen Unified Communications & Collaboration
Feature Set Not Supported
N/A
AT&T Office@Hand ranks higher in 1/1 features
AT&T Office@Hand ranks higher in 1/1 features
High quality audio
6.0
60%
1 Rating
N/A
0 Ratings
Attribute Ratings
- Lumen Unified Communications & Collaboration is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
1.0
AT&T Office@Hand
10%
2 Ratings
7.0
Lumen Unified Communications & Collaboration
70%
1 Rating
Likelihood to Recommend
AT&T Office@Hand
If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
Lumen Unified Communications & Collaboration
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesPros
AT&T Office@Hand
- [I think] they do nothing well.
- They do not respond timely, and they fix very few issues.
- I had to go out and hire an IT person just so he could do their job for them.
- They could not even port our numbers correctly.
- They lost two of my numbers.
- I have lost thousands of dollars in business because of them.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
Lumen Unified Communications & Collaboration
- MPLS circuits
- Domestic calling plans
- International calling plans

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesCons
AT&T Office@Hand
- Customer service is NON EXISTENT
- Setup was PAINFUL
- Online account access is horrible, and most of the time doesn't work
- As an admin of the system, I require 4 different logins to manage it
- We've been on the system for 5 months, and I have NEVER been able to pay my bill online
- Online account management just doesn't exists
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
Lumen Unified Communications & Collaboration
- Cleaner invoices
- Easier access to support

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesPricing Details
AT&T Office@Hand
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Lumen Unified Communications & Collaboration
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
AT&T Office@Hand
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
Lumen Unified Communications & Collaboration
We do not use any other products.

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesReturn on Investment
AT&T Office@Hand
- I wish I had never switched from my local VOIP phone provider
- Office at Hand is a mistake I wish I'd never made
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
Lumen Unified Communications & Collaboration
- Outstanding uptime
- Good value

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employees