13 Ratings
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Score 5.3 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
Lumen Unified Communications & Collaboration (formerly CenturyLink)
High quality audio
AT&T Office@Hand
8.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
High quality video
AT&T Office@Hand
8.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Low bandwidth requirements
AT&T Office@Hand
10.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Mobile support
AT&T Office@Hand
9.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)

Screen Sharing

AT&T Office@Hand
9.5
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Desktop sharing
AT&T Office@Hand
10.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Whiteboards
AT&T Office@Hand
9.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)

Online Meetings / Events

AT&T Office@Hand
9.6
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Calendar integration
AT&T Office@Hand
10.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Meeting initiation
AT&T Office@Hand
9.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Integrates with social media
AT&T Office@Hand
10.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Record meetings / events
AT&T Office@Hand
9.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Slideshows
AT&T Office@Hand
10.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)

Online Events Collaboration

AT&T Office@Hand
9.3
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Live chat
AT&T Office@Hand
9.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Audience polling
AT&T Office@Hand
10.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Q&A
AT&T Office@Hand
9.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)

Online Events Security

AT&T Office@Hand
9.7
Lumen Unified Communications & Collaboration (formerly CenturyLink)
User authentication
AT&T Office@Hand
10.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Participant roles & permissions
AT&T Office@Hand
9.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
Confidential attendee list
AT&T Office@Hand
10.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • MPLS circuits
  • Domestic calling plans
  • International calling plans
Anonymous | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • Cleaner invoices
  • Easier access to support
Anonymous | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

We do not use any other products.
Anonymous | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • Outstanding uptime
  • Good value
Anonymous | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lumen Unified Communications & Collaboration (formerly CenturyLink)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
7.0

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