AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.
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Mitel MiCollab
Score 4.5 out of 10
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Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.
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Pricing
AT&T Office@Hand
Mitel MiCollab
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Office@Hand
Mitel MiCollab
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
AT&T Office@Hand
Mitel MiCollab
Features
AT&T Office@Hand
Mitel MiCollab
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
1.1
3 Ratings
151% below category average
Mitel MiCollab
-
Ratings
High quality audio
1.13 Ratings
00 Ratings
High quality video
1.02 Ratings
00 Ratings
Low bandwidth requirements
1.02 Ratings
00 Ratings
Mobile support
1.01 Ratings
00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
136% below category average
Mitel MiCollab
-
Ratings
Desktop sharing
2.01 Ratings
00 Ratings
Whiteboards
1.01 Ratings
00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
49% below category average
Mitel MiCollab
-
Ratings
Calendar integration
5.01 Ratings
00 Ratings
Meeting initiation
5.01 Ratings
00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
Mitel MiCollab
-
Ratings
Live chat
1.01 Ratings
00 Ratings
Audience polling
1.01 Ratings
00 Ratings
Q&A
1.01 Ratings
00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
Mitel MiCollab
-
Ratings
User authentication
1.01 Ratings
00 Ratings
Participant roles & permissions
1.01 Ratings
00 Ratings
Confidential attendee list
1.01 Ratings
00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
154% below category average
Mitel MiCollab
-
Ratings
Video conferencing
1.01 Ratings
00 Ratings
Audio conferencing
1.01 Ratings
00 Ratings
Video screen sharing
1.01 Ratings
00 Ratings
Instant messaging
1.01 Ratings
00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
AT&T Office@Hand
-
Ratings
Mitel MiCollab
5.5
14 Ratings
33% below category average
Task Management
00 Ratings
6.08 Ratings
Gantt Charts
00 Ratings
6.03 Ratings
Scheduling
00 Ratings
6.09 Ratings
Workflow Automation
00 Ratings
4.06 Ratings
Mobile Access
00 Ratings
7.513 Ratings
Search
00 Ratings
4.010 Ratings
Visual planning tools
00 Ratings
5.06 Ratings
Communication
Comparison of Communication features of Product A and Product B
AT&T Office@Hand
-
Ratings
Mitel MiCollab
6.4
15 Ratings
22% below category average
Chat
00 Ratings
6.514 Ratings
Notifications
00 Ratings
7.014 Ratings
Discussions
00 Ratings
6.08 Ratings
Surveys
00 Ratings
4.03 Ratings
Internal knowledgebase
00 Ratings
3.58 Ratings
Integrates with GoToMeeting
00 Ratings
7.84 Ratings
Integrates with Gmail and Google Hangouts
00 Ratings
8.04 Ratings
Integrates with Outlook
00 Ratings
8.06 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work
If you're in an area that has highly trained technicians to support the Mitel MiCollab product - I think your experience will likely be much better than ours. In my opinion, Frontier (and Integra before them) were the worst, and we do not look back on that experience with much happiness.
Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.
It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use.
Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
This product was competitively priced when originally purchased. We will need to evaluate whether to replace it when it approaches the end of life or simply upgrade it.
Users typically only use the phone system because the collaboration tools have been superseded in functionality by other tools.