AT&T Office@Hand vs. Mitel MiCollab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 3.3 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
Mitel MiCollab
Score 4.5 out of 10
N/A
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
Pricing
AT&T Office@HandMitel MiCollab
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Office@HandMitel MiCollab
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AT&T Office@HandMitel MiCollab
Features
AT&T Office@HandMitel MiCollab
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
1.1
3 Ratings
151% below category average
Mitel MiCollab
-
Ratings
High quality audio1.13 Ratings00 Ratings
High quality video1.02 Ratings00 Ratings
Low bandwidth requirements1.02 Ratings00 Ratings
Mobile support1.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
136% below category average
Mitel MiCollab
-
Ratings
Desktop sharing2.01 Ratings00 Ratings
Whiteboards1.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
49% below category average
Mitel MiCollab
-
Ratings
Calendar integration5.01 Ratings00 Ratings
Meeting initiation5.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
Mitel MiCollab
-
Ratings
Live chat1.01 Ratings00 Ratings
Audience polling1.01 Ratings00 Ratings
Q&A1.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
156% below category average
Mitel MiCollab
-
Ratings
User authentication1.01 Ratings00 Ratings
Participant roles & permissions1.01 Ratings00 Ratings
Confidential attendee list1.01 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
AT&T Office@Hand
1.0
1 Ratings
154% below category average
Mitel MiCollab
-
Ratings
Video conferencing1.01 Ratings00 Ratings
Audio conferencing1.01 Ratings00 Ratings
Video screen sharing1.01 Ratings00 Ratings
Instant messaging1.01 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
AT&T Office@Hand
-
Ratings
Mitel MiCollab
5.5
14 Ratings
33% below category average
Task Management00 Ratings6.08 Ratings
Gantt Charts00 Ratings6.03 Ratings
Scheduling00 Ratings6.09 Ratings
Workflow Automation00 Ratings4.06 Ratings
Mobile Access00 Ratings7.513 Ratings
Search00 Ratings4.010 Ratings
Visual planning tools00 Ratings5.06 Ratings
Communication
Comparison of Communication features of Product A and Product B
AT&T Office@Hand
-
Ratings
Mitel MiCollab
6.4
15 Ratings
22% below category average
Chat00 Ratings6.514 Ratings
Notifications00 Ratings7.014 Ratings
Discussions00 Ratings6.08 Ratings
Surveys00 Ratings4.03 Ratings
Internal knowledgebase00 Ratings3.58 Ratings
Integrates with GoToMeeting00 Ratings7.84 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.04 Ratings
Integrates with Outlook00 Ratings8.06 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
AT&T Office@Hand
-
Ratings
Mitel MiCollab
6.3
11 Ratings
23% below category average
Versioning00 Ratings5.01 Ratings
Video files00 Ratings8.06 Ratings
Audio files00 Ratings8.09 Ratings
Document collaboration00 Ratings7.06 Ratings
Access control00 Ratings3.510 Ratings
Advanced security features00 Ratings4.09 Ratings
Integrates with Google Drive00 Ratings8.01 Ratings
Device sync00 Ratings6.59 Ratings
Best Alternatives
AT&T Office@HandMitel MiCollab
Small Businesses
ClickMeeting
ClickMeeting
Score 9.2 out of 10
Stackby
Stackby
Score 9.1 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.2 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.4 out of 10
HCL Connections
HCL Connections
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AT&T Office@HandMitel MiCollab
Likelihood to Recommend
1.0
(4 ratings)
4.5
(15 ratings)
Usability
1.0
(1 ratings)
5.5
(3 ratings)
Support Rating
-
(0 ratings)
6.4
(3 ratings)
User Testimonials
AT&T Office@HandMitel MiCollab
Likelihood to Recommend
AT&T
I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work
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Mitel Networks Corporation
If you're in an area that has highly trained technicians to support the Mitel MiCollab product - I think your experience will likely be much better than ours. In my opinion, Frontier (and Integra before them) were the worst, and we do not look back on that experience with much happiness.
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Pros
AT&T
  • Up time is very good
  • Porting is great
  • Easy for very basic configuration
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Mitel Networks Corporation
  • Easy to use interface for non technical users.
  • Lots of options to setup for end users.
  • Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls.
  • Call quality is great.
  • Chat feature is great.
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Cons
AT&T
  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
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Mitel Networks Corporation
  • The setup for the twinning feature was a bit confusing and took me a while to successfully complete the task.
  • The UX, particularly on an older iPhone could be improved.
  • Overall, the product is rather sound, and I am pleased with my experience using it.
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Usability
AT&T
Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.
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Mitel Networks Corporation
It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use.
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Support Rating
AT&T
No answers on this topic
Mitel Networks Corporation
Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.
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Alternatives Considered
AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
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Mitel Networks Corporation
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
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Return on Investment
AT&T
  • Average to higher cost structure
  • Easy basic management for IT Staff
  • easy desktphone roll out
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Mitel Networks Corporation
  • This product was competitively priced when originally purchased. We will need to evaluate whether to replace it when it approaches the end of life or simply upgrade it.
  • Users typically only use the phone system because the collaboration tools have been superseded in functionality by other tools.
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ScreenShots