AT&T Office@Hand vs. Mitel MiCollab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 1.4 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
Mitel MiCollab
Score 7.2 out of 10
N/A
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
Pricing
AT&T Office@HandMitel MiCollab
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Office@HandMitel MiCollab
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AT&T Office@HandMitel MiCollab
Top Pros
Top Cons
Features
AT&T Office@HandMitel MiCollab
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
3.0
2 Ratings
91% below category average
Mitel MiCollab
-
Ratings
High quality audio5.02 Ratings00 Ratings
High quality video2.01 Ratings00 Ratings
Low bandwidth requirements2.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
137% below category average
Mitel MiCollab
-
Ratings
Desktop sharing2.01 Ratings00 Ratings
Whiteboards1.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
49% below category average
Mitel MiCollab
-
Ratings
Calendar integration5.01 Ratings00 Ratings
Meeting initiation5.01 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
AT&T Office@Hand
-
Ratings
Mitel MiCollab
8.8
12 Ratings
10% above category average
Task Management00 Ratings10.06 Ratings
Gantt Charts00 Ratings9.02 Ratings
Scheduling00 Ratings9.08 Ratings
Workflow Automation00 Ratings9.94 Ratings
Mobile Access00 Ratings6.811 Ratings
Search00 Ratings8.88 Ratings
Visual planning tools00 Ratings7.95 Ratings
Communication
Comparison of Communication features of Product A and Product B
AT&T Office@Hand
-
Ratings
Mitel MiCollab
8.0
13 Ratings
0% below category average
Chat00 Ratings8.012 Ratings
Notifications00 Ratings8.612 Ratings
Discussions00 Ratings7.07 Ratings
Surveys00 Ratings8.02 Ratings
Internal knowledgebase00 Ratings9.06 Ratings
Integrates with GoToMeeting00 Ratings7.74 Ratings
Integrates with Gmail and Google Hangouts00 Ratings7.94 Ratings
Integrates with Outlook00 Ratings8.06 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
AT&T Office@Hand
-
Ratings
Mitel MiCollab
7.9
9 Ratings
3% below category average
Video files00 Ratings6.95 Ratings
Audio files00 Ratings8.97 Ratings
Document collaboration00 Ratings4.75 Ratings
Access control00 Ratings8.98 Ratings
Advanced security features00 Ratings8.97 Ratings
Integrates with Google Drive00 Ratings8.01 Ratings
Device sync00 Ratings9.07 Ratings
Best Alternatives
AT&T Office@HandMitel MiCollab
Small Businesses
ClickMeeting
ClickMeeting
Score 9.2 out of 10
Stackby
Stackby
Score 9.6 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.2 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
BlueJeans Meetings
BlueJeans Meetings
Score 8.3 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AT&T Office@HandMitel MiCollab
Likelihood to Recommend
1.0
(3 ratings)
7.9
(13 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
6.4
(3 ratings)
User Testimonials
AT&T Office@HandMitel MiCollab
Likelihood to Recommend
AT&T
Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.
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Mitel Networks Corporation
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
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Pros
AT&T
  • Receiving phone calls
  • Making phone calls
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Mitel Networks Corporation
  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
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Cons
AT&T
  • Terrible customer service
  • Many advanced features that most now want are not developed yet
  • No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult
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Mitel Networks Corporation
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
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Usability
AT&T
No answers on this topic
Mitel Networks Corporation
It's very easy to use and setup for everyone who is tech savvy or not!
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Support Rating
AT&T
No answers on this topic
Mitel Networks Corporation
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
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Alternatives Considered
AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
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Mitel Networks Corporation
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
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Return on Investment
AT&T
  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
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Mitel Networks Corporation
  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
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ScreenShots