13 Ratings
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Score 2.8 out of 100
28 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.0

    AT&T Office@Hand

    60%

    MiVoice Office Application Suite

    Feature Set Not Supported
    N/A
    AT&T Office@Hand ranks higher in 1/1 features

    High quality audio

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    8.3

    MiVoice Office Application Suite

    83%
    MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 3/3 features

    Hosted PBX

    N/A
    0 Ratings
    8.2
    82%
    4 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.6
    86%
    4 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.3
    93%
    7 Ratings

    Call Management

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    9.2

    MiVoice Office Application Suite

    92%
    MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.6
    96%
    7 Ratings

    Call recording

    N/A
    0 Ratings
    9.3
    93%
    5 Ratings

    Call park

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Call screening

    N/A
    0 Ratings
    9.4
    94%
    5 Ratings

    Message alerts

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Mobile apps

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    9.2

    MiVoice Office Application Suite

    92%
    MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.4
    94%
    5 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.9
    89%
    3 Ratings

    Attribute Ratings

    • MiVoice Office Application Suite (Mitel Application Suite) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    AT&T Office@Hand

    10%
    2 Ratings
    8.9

    MiVoice Office Application Suite

    89%
    7 Ratings

    Support Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    8.8

    MiVoice Office Application Suite

    88%
    8 Ratings

    Likelihood to Recommend

    AT&T

    If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
    Read full review

    Mitel Networks Corporation

    Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
    Read full review

    Pros

    AT&T

    • [I think] they do nothing well.
    • They do not respond timely, and they fix very few issues.
    • I had to go out and hire an IT person just so he could do their job for them.
    • They could not even port our numbers correctly.
    • They lost two of my numbers.
    • I have lost thousands of dollars in business because of them.
    Read full review

    Mitel Networks Corporation

    • Call reporting
    • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
    • Integrated with our email system.
    Read full review

    Cons

    AT&T

    • Customer service is NON EXISTENT
    • Setup was PAINFUL
    • Online account access is horrible, and most of the time doesn't work
    • As an admin of the system, I require 4 different logins to manage it
    • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
    • Online account management just doesn't exists
    Read full review

    Mitel Networks Corporation

    • It would be nice if they had more documentation on how to do things within the system that was easier to find.
    • The software has so many features that it can be overwhelming.
    Read full review

    Pricing Details

    AT&T Office@Hand

    Starting Price

    Editions & Modules

    AT&T Office@Hand editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      MiVoice Office Application Suite

      Starting Price

      Editions & Modules

      MiVoice Office Application Suite editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        AT&T

        No answers on this topic

        Mitel Networks Corporation

        Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
        Read full review

        Alternatives Considered

        AT&T

        Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
        Read full review

        Mitel Networks Corporation

        In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
        Read full review

        Return on Investment

        AT&T

        • I wish I had never switched from my local VOIP phone provider
        • Office at Hand is a mistake I wish I'd never made
        Read full review

        Mitel Networks Corporation

        • Efficient, easy to use conference system for better communication
        • Useful mobile app to allow employee presence while out of office.
        • Global directory removed the need for employees to maintain one.
        Read full review

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