AT&T Office@Hand vs. WorkCast Present+

Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.

We will be using Present+ when we have training sessions, show and tells and new product launches.

• Receiving phone calls
• Making phone calls

• Embedded webinars - embed your webinars directly into your landing pages!
• Useful features - it's packed full of useful features, focusing on the ones that are going to genuinely be of use (i.e., there's no bloat).
• Well supported - there's a full team at the end of a phone or email if you have any questions at all.

• Terrible customer service
• Many advanced features that most now want are not developed yet
• No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult

• The Presenter 'Pods' could do with tips to explain that these can be repositioned.
• The questions/polls have room for improvement.

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.

Products such as GoToWebinar are great, but they never truly met our expectations or requirements. We used them for years, but the lack of audience engagement was poor, both in terms of when actually in the webinar and when promoting it. The most annoying feature was the fact the process was disjointed - to watch the webinar, you had to leave the landing page, which was massively frustrating.

• I wish I had never switched from my local VOIP phone provider
• Office at Hand is a mistake I wish I'd never made

• It's difficult to quantify the ROI financial return but we feel it's had a positive impact on our brand perception.