What users are saying about
13 Ratings
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Score 2.7 out of 100
2 Ratings
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Score 9.1 out of 100

Feature Set Ratings

  • WorkCast Present+ ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

6.0

AT&T Office@Hand

60%
9.1

WorkCast Present+

91%
WorkCast Present+ ranks higher in 2/2 features

High quality audio

6.0
60%
1 Rating
9.1
91%
2 Ratings

Mobile support

N/A
0 Ratings
9.1
91%
2 Ratings

Reporting & Analytics

AT&T Office@Hand

Feature Set Not Supported
N/A
8.6

WorkCast Present+

86%
WorkCast Present+ ranks higher in 2/2 features

Dashboards

N/A
0 Ratings
8.6
86%
2 Ratings

Data exportability

N/A
0 Ratings
8.6
86%
2 Ratings

Online Meetings / Events

AT&T Office@Hand

Feature Set Not Supported
N/A
9.0

WorkCast Present+

90%
WorkCast Present+ ranks higher in 4/4 features

Calendar integration

N/A
0 Ratings
9.1
91%
2 Ratings

Record meetings / events

N/A
0 Ratings
9.1
91%
2 Ratings

Slideshows

N/A
0 Ratings
8.6
86%
2 Ratings

Event registration

N/A
0 Ratings
9.1
91%
2 Ratings

Online Events Collaboration

AT&T Office@Hand

Feature Set Not Supported
N/A
9.1

WorkCast Present+

91%
WorkCast Present+ ranks higher in 2/2 features

Audience polling

N/A
0 Ratings
9.1
91%
2 Ratings

Q&A

N/A
0 Ratings
9.1
91%
2 Ratings

Online Events Security

AT&T Office@Hand

Feature Set Not Supported
N/A
9.1

WorkCast Present+

91%
WorkCast Present+ ranks higher in 2/2 features

Participant roles & permissions

N/A
0 Ratings
9.1
91%
1 Rating

Confidential attendee list

N/A
0 Ratings
9.1
91%
1 Rating

Online Events Marketing

AT&T Office@Hand

Feature Set Not Supported
N/A
9.1

WorkCast Present+

91%
WorkCast Present+ ranks higher in 2/2 features

Branding options

N/A
0 Ratings
9.1
91%
2 Ratings

Integration to Marketing Automation

N/A
0 Ratings
9.1
91%
2 Ratings

Attribute Ratings

  • WorkCast Present+ is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

AT&T Office@Hand

10%
2 Ratings
9.1

WorkCast Present+

91%
2 Ratings

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
Janet Mobley | TrustRadius Reviewer

WorkCast Present+

We will be using Present+ when we have training sessions, show and tells and new product launches.
Tony Short | TrustRadius Reviewer

Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
mark strunk | TrustRadius Reviewer

WorkCast Present+

  • Embedded webinars - embed your webinars directly into your landing pages!
  • Useful features - it's packed full of useful features, focusing on the ones that are going to genuinely be of use (i.e., there's no bloat).
  • Well supported - there's a full team at the end of a phone or email if you have any questions at all.
Dan Smith | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
Janet Mobley | TrustRadius Reviewer

WorkCast Present+

  • The Presenter 'Pods' could do with tips to explain that these can be repositioned.
  • The questions/polls have room for improvement.
Tony Short | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

WorkCast Present+

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

WorkCast Present+

Products such as GoToWebinar are great, but they never truly met our expectations or requirements. We used them for years, but the lack of audience engagement was poor, both in terms of when actually in the webinar and when promoting it. The most annoying feature was the fact the process was disjointed - to watch the webinar, you had to leave the landing page, which was massively frustrating.
Dan Smith | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
Janet Mobley | TrustRadius Reviewer

WorkCast Present+

  • It's difficult to quantify the ROI financial return but we feel it's had a positive impact on our brand perception.
Tony Short | TrustRadius Reviewer

Screenshots

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