What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 2.7 out of 100
Based on 13 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 4 reviews and ratings
Feature Set Ratings
- Proficonf ranks higher in 1 feature set: Performance & Compatibility of Online Events Software
Performance & Compatibility of Online Events Software
6.0
AT&T Office@Hand
60%
8.8
Proficonf
88%
Proficonf ranks higher in 4/4 features
Proficonf ranks higher in 4/4 features
High quality audio
6.0
60%
1 Rating
9.1
91%
2 Ratings
High quality video
N/A
0 Ratings
9.1
91%
2 Ratings
Low bandwidth requirements
N/A
0 Ratings
9.1
91%
2 Ratings
Mobile support
N/A
0 Ratings
7.9
79%
2 Ratings
Screen Sharing
AT&T Office@Hand
Feature Set Not Supported
N/A
9.1
Proficonf
91%
Proficonf ranks higher in 2/2 features
Proficonf ranks higher in 2/2 features
Desktop sharing
N/A
0 Ratings
9.1
91%
2 Ratings
Whiteboards
N/A
0 Ratings
9.1
91%
2 Ratings
Online Meetings / Events
AT&T Office@Hand
Feature Set Not Supported
N/A
9.0
Proficonf
90%
Proficonf ranks higher in 3/3 features
Proficonf ranks higher in 3/3 features
Meeting initiation
N/A
0 Ratings
8.8
88%
2 Ratings
Record meetings / events
N/A
0 Ratings
9.1
91%
2 Ratings
Slideshows
N/A
0 Ratings
9.1
91%
2 Ratings
Online Events Collaboration
AT&T Office@Hand
Feature Set Not Supported
N/A
8.2
Proficonf
82%
Proficonf ranks higher in 2/2 features
Proficonf ranks higher in 2/2 features
Live chat
N/A
0 Ratings
9.1
91%
2 Ratings
Q&A
N/A
0 Ratings
7.3
73%
1 Rating
Online Events Security
AT&T Office@Hand
Feature Set Not Supported
N/A
9.0
Proficonf
90%
Proficonf ranks higher in 2/2 features
Proficonf ranks higher in 2/2 features
User authentication
N/A
0 Ratings
9.1
91%
2 Ratings
Participant roles & permissions
N/A
0 Ratings
8.8
88%
2 Ratings
Attribute Ratings
- Proficonf is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
1.0
AT&T Office@Hand
10%
2 Ratings
9.1
Proficonf
91%
2 Ratings
Likelihood to Recommend
AT&T Office@Hand
If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
Proficonf
Whenever you need to speak with someone who is not an experienced internet-user, Proficonf is the best. I mean there's a big green button you need to press. Sometimes you need to put your name. That's it. Even the old folks can handle it well.Also, we find Proficonf surprisingly good working with a non-stable internet connection. I mean, of course, quality is decreasing (they say it's adaptive), but the video remains smooth. Even in those cases, Proficonf has probably the smoothest video among all video conferencing services.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 11-50 employeesPros
AT&T Office@Hand
- [I think] they do nothing well.
- They do not respond timely, and they fix very few issues.
- I had to go out and hire an IT person just so he could do their job for them.
- They could not even port our numbers correctly.
- They lost two of my numbers.
- I have lost thousands of dollars in business because of them.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
Proficonf
- Super-easy to start a meeting
- Available from mobile phones
- Bunch of presenting tools
Consulting Services Provider
Consulting ServicesComputer Software, 1-10 employees
Cons
AT&T Office@Hand
- Customer service is NON EXISTENT
- Setup was PAINFUL
- Online account access is horrible, and most of the time doesn't work
- As an admin of the system, I require 4 different logins to manage it
- We've been on the system for 5 months, and I have NEVER been able to pay my bill online
- Online account management just doesn't exists
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
Proficonf
- They need to fix their iOS.
- Maybe more features would be good.
- Separate service for webinars.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 11-50 employeesPricing Details
AT&T Office@Hand
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—AT&T Office@Hand Editions & Modules
—
Additional Pricing Details
—Proficonf
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$12 per month
Proficonf Editions & Modules
Edition
Free | $0.001 |
---|---|
Pro | $12.002 |
Premium | $25.003 |
Business | pay-as-you-go |
- 5 participants
- 100 participants
- 250 participants
- none
Additional Pricing Details
—Alternatives Considered
AT&T Office@Hand
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
Manager
Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees
Proficonf
Proficonf proved to be a bit better than appear.in in terms of video quality and features.Zoom and Skype weren't any good for us. Proficonf is completely web-based, so it doesn't require a download like Skype or Zoom. Proficonf has much better video quality, there's no competition on that subject. And it's so much easier to use. However Skype is also a messenger, so we are still sometimes using it.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 11-50 employeesReturn on Investment
AT&T Office@Hand
- I wish I had never switched from my local VOIP phone provider
- Office at Hand is a mistake I wish I'd never made
owner / president
FatCat Strategies, LLCMarketing & Advertising, 1-10 employees
Proficonf
- Increased quality of sessions
- Increased outreach to clients
- Save time
Consulting Services Provider
Consulting ServicesComputer Software, 1-10 employees