What users are saying about
4 Ratings
13 Ratings
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Score 2.7 out of 100
4 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Proficonf ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

6.0

AT&T Office@Hand

60%
8.8

Proficonf

88%
Proficonf ranks higher in 4/4 features

High quality audio

6.0
60%
1 Rating
9.1
91%
2 Ratings

High quality video

N/A
0 Ratings
9.1
91%
2 Ratings

Low bandwidth requirements

N/A
0 Ratings
9.1
91%
2 Ratings

Mobile support

N/A
0 Ratings
7.9
79%
2 Ratings

Screen Sharing

AT&T Office@Hand

Feature Set Not Supported
N/A
9.1

Proficonf

91%
Proficonf ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
9.1
91%
2 Ratings

Whiteboards

N/A
0 Ratings
9.1
91%
2 Ratings

Online Meetings / Events

AT&T Office@Hand

Feature Set Not Supported
N/A
9.0

Proficonf

90%
Proficonf ranks higher in 3/3 features

Meeting initiation

N/A
0 Ratings
8.8
88%
2 Ratings

Record meetings / events

N/A
0 Ratings
9.1
91%
2 Ratings

Slideshows

N/A
0 Ratings
9.1
91%
2 Ratings

Online Events Collaboration

AT&T Office@Hand

Feature Set Not Supported
N/A
8.2

Proficonf

82%
Proficonf ranks higher in 2/2 features

Live chat

N/A
0 Ratings
9.1
91%
2 Ratings

Q&A

N/A
0 Ratings
7.3
73%
1 Rating

Online Events Security

AT&T Office@Hand

Feature Set Not Supported
N/A
9.0

Proficonf

90%
Proficonf ranks higher in 2/2 features

User authentication

N/A
0 Ratings
9.1
91%
2 Ratings

Participant roles & permissions

N/A
0 Ratings
8.8
88%
2 Ratings

Attribute Ratings

  • Proficonf is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

AT&T Office@Hand

10%
2 Ratings
9.1

Proficonf

91%
2 Ratings

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
Janet Mobley | TrustRadius Reviewer

Proficonf

Whenever you need to speak with someone who is not an experienced internet-user, Proficonf is the best. I mean there's a big green button you need to press. Sometimes you need to put your name. That's it. Even the old folks can handle it well.Also, we find Proficonf surprisingly good working with a non-stable internet connection. I mean, of course, quality is decreasing (they say it's adaptive), but the video remains smooth. Even in those cases, Proficonf has probably the smoothest video among all video conferencing services.
Anonymous | TrustRadius Reviewer

Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
mark strunk | TrustRadius Reviewer

Proficonf

  • Super-easy to start a meeting
  • Available from mobile phones
  • Bunch of presenting tools
Wesley Berghuisen | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
Janet Mobley | TrustRadius Reviewer

Proficonf

  • They need to fix their iOS.
  • Maybe more features would be good.
  • Separate service for webinars.
Anonymous | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

AT&T Office@Hand Editions & Modules

Additional Pricing Details

Proficonf

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$12 per month

Proficonf Editions & Modules

Edition
Free$0.001
Pro$12.002
Premium$25.003
Businesspay-as-you-go
  1. 5 participants
  2. 100 participants
  3. 250 participants
  4. none
Additional Pricing Details

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Proficonf

Proficonf proved to be a bit better than appear.in in terms of video quality and features.Zoom and Skype weren't any good for us. Proficonf is completely web-based, so it doesn't require a download like Skype or Zoom. Proficonf has much better video quality, there's no competition on that subject. And it's so much easier to use. However Skype is also a messenger, so we are still sometimes using it.
Anonymous | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
Janet Mobley | TrustRadius Reviewer

Proficonf

  • Increased quality of sessions
  • Increased outreach to clients
  • Save time
Wesley Berghuisen | TrustRadius Reviewer

Screenshots

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