AT&T Office@Hand vs. Proficonf (discontinued)

Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.

Whenever you need to speak with someone who is not an experienced internet-user, Proficonf is the best. I mean there's a big green button you need to press. Sometimes you need to put your name. That's it. Even the old folks can handle it well. Also, we find Proficonf surprisingly good working with a non-stable internet connection. I mean, of course, quality is decreasing (they say it's adaptive), but the video remains smooth. Even in those cases, Proficonf has probably the smoothest video among all video conferencing services.

• Receiving phone calls
• Making phone calls

• Super-easy to start a meeting
• Available from mobile phones
• Bunch of presenting tools

• Terrible customer service
• Many advanced features that most now want are not developed yet
• No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult

• They need to fix their iOS.
• Maybe more features would be good.
• Separate service for webinars.

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.

Proficonf proved to be a bit better than appear.in in terms of video quality and features. Zoom and Skype weren't any good for us. Proficonf is completely web-based, so it doesn't require a download like Skype or Zoom. Proficonf has much better video quality, there's no competition on that subject. And it's so much easier to use. However Skype is also a messenger, so we are still sometimes using it.

• I wish I had never switched from my local VOIP phone provider
• Office at Hand is a mistake I wish I'd never made

• Increased quality of sessions
• Increased outreach to clients
• Save time