What users are saying about
13 Ratings
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Score 2.7 out of 100
18 Ratings
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Score 4 out of 100

Feature Set Ratings

  • ReadyTalk (Discontinued) ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

6.0

AT&T Office@Hand

60%
8.7

ReadyTalk (Discontinued)

87%
ReadyTalk (Discontinued) ranks higher in 4/4 features

High quality audio

6.0
60%
1 Rating
8.8
88%
16 Ratings

High quality video

N/A
0 Ratings
8.9
89%
14 Ratings

Low bandwidth requirements

N/A
0 Ratings
8.6
86%
12 Ratings

Mobile support

N/A
0 Ratings
8.7
87%
9 Ratings

Screen Sharing

AT&T Office@Hand

Feature Set Not Supported
N/A
8.9

ReadyTalk (Discontinued)

89%
ReadyTalk (Discontinued) ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
8.7
87%
16 Ratings

Whiteboards

N/A
0 Ratings
9.1
91%
7 Ratings

Online Meetings / Events

AT&T Office@Hand

Feature Set Not Supported
N/A
8.9

ReadyTalk (Discontinued)

89%
ReadyTalk (Discontinued) ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
9.0
90%
12 Ratings

Meeting initiation

N/A
0 Ratings
8.9
89%
14 Ratings

Integrates with social media

N/A
0 Ratings
8.5
85%
5 Ratings

Record meetings / events

N/A
0 Ratings
9.3
93%
15 Ratings

Slideshows

N/A
0 Ratings
8.6
86%
12 Ratings

Online Events Collaboration

AT&T Office@Hand

Feature Set Not Supported
N/A
9.4

ReadyTalk (Discontinued)

94%
ReadyTalk (Discontinued) ranks higher in 3/3 features

Live chat

N/A
0 Ratings
9.3
93%
14 Ratings

Audience polling

N/A
0 Ratings
9.6
96%
13 Ratings

Q&A

N/A
0 Ratings
9.2
92%
12 Ratings

Online Events Security

AT&T Office@Hand

Feature Set Not Supported
N/A
8.3

ReadyTalk (Discontinued)

83%
ReadyTalk (Discontinued) ranks higher in 3/3 features

User authentication

N/A
0 Ratings
8.5
85%
13 Ratings

Participant roles & permissions

N/A
0 Ratings
8.8
88%
16 Ratings

Confidential attendee list

N/A
0 Ratings
7.6
76%
10 Ratings

Attribute Ratings

  • ReadyTalk (Discontinued) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

AT&T Office@Hand

10%
2 Ratings
8.3

ReadyTalk (Discontinued)

83%
16 Ratings

Usability

AT&T Office@Hand

N/A
0 Ratings
7.0

ReadyTalk (Discontinued)

70%
1 Rating

Support Rating

AT&T Office@Hand

N/A
0 Ratings
6.4

ReadyTalk (Discontinued)

64%
2 Ratings

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
Janet Mobley | TrustRadius Reviewer

ReadyTalk (Discontinued)

Think about your needs as an organization and whether you will be using primarily audio only or audio plus web. If audio only then ReadyTalk will certainly meet your need. If web, then shop around for functionality, support, and price. I am fairly "neutral" on ReadyTalk - neither a huge cheerleader nor a huge detractor.
Anonymous | TrustRadius Reviewer

Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
mark strunk | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • Screen share/conference calling: They make it quick and easy to join a meeting for your guests. They don't need to download anything; all they need to do is click on the link and enter the access code.
  • Mobile App: The app has been great for our team as they can now easily start a meeting with a click of a button from the app.
  • Recordings: It is very easy to record a webinar or conference call which you can then download.
Bryce Johnston | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
Janet Mobley | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • If ReadyTalk provided an easier way to set up the initial call through a different platform aside from email, it may make things a bit simpler.
  • ReadyTalk's monitor-specific screensharing process is a bit clunky and could be a bit better in identifying which monitor has been selected for sharing.
  • ReadyTalk's admin dashboard could use a UI update.
Anonymous | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ReadyTalk (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

ReadyTalk (Discontinued)

ReadyTalk (Discontinued) 7.0
Based on 1 answer
ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting
Lisa Durant | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

ReadyTalk (Discontinued)

ReadyTalk (Discontinued) 6.4
Based on 2 answers
They have been responsive to support-related issues.
Adrian Pirness | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

ReadyTalk (Discontinued)

Other regions in our organization have implemented WebEx. We have experienced poor audio and lack of customer service in our region. For quick interoffice communication and screen share, we use Skype for Business. Many people who have had the choice between WebEx and ReadyTalk will, more times than not, request a ReadyTalk account to be created. They feel the interface is much simpler to adapt. WebEx is not super friendly, especially on the backend of the tool.
Nicholas Messiah | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
Janet Mobley | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • Positive impact. Able to fluidly demonstrate our software over conference call at the drop of a dime
  • Positively impacts clients onboarding process due to ability to screen share with a high amount of people at the same time
  • Higher ROI due to ability to show clients our new platform before their purchase in order to show the value of our product in real time via Readytalk conference
Anonymous | TrustRadius Reviewer

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