AT&T Office@Hand vs. ReadyTalk (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 1.1 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
ReadyTalk (Discontinued)
Score 4.0 out of 10
N/A
From PGi, ReadyTalk is a web conferencing solution that has been discontinued. PGi's replaced the solution with GlobalMeet Collaboration... which is now also discontinued.N/A
Pricing
AT&T Office@HandReadyTalk (Discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Office@HandReadyTalk (Discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AT&T Office@HandReadyTalk (Discontinued)
Top Pros
Top Cons
Features
AT&T Office@HandReadyTalk (Discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
3.0
2 Ratings
91% below category average
ReadyTalk (Discontinued)
8.7
16 Ratings
8% above category average
High quality audio5.02 Ratings8.816 Ratings
High quality video2.01 Ratings8.914 Ratings
Low bandwidth requirements2.01 Ratings8.612 Ratings
Mobile support00 Ratings8.79 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
137% below category average
ReadyTalk (Discontinued)
8.9
16 Ratings
11% above category average
Desktop sharing2.01 Ratings8.716 Ratings
Whiteboards1.01 Ratings9.17 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
49% below category average
ReadyTalk (Discontinued)
8.9
16 Ratings
8% above category average
Calendar integration5.01 Ratings9.012 Ratings
Meeting initiation5.01 Ratings8.914 Ratings
Integrates with social media00 Ratings8.55 Ratings
Record meetings / events00 Ratings9.315 Ratings
Slideshows00 Ratings8.612 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
AT&T Office@Hand
-
Ratings
ReadyTalk (Discontinued)
9.4
16 Ratings
11% above category average
Live chat00 Ratings9.314 Ratings
Audience polling00 Ratings9.613 Ratings
Q&A00 Ratings9.212 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
AT&T Office@Hand
-
Ratings
ReadyTalk (Discontinued)
8.3
16 Ratings
1% below category average
User authentication00 Ratings8.513 Ratings
Participant roles & permissions00 Ratings8.816 Ratings
Confidential attendee list00 Ratings7.610 Ratings
Best Alternatives
AT&T Office@HandReadyTalk (Discontinued)
Small Businesses
ClickMeeting
ClickMeeting
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Google Meet
Google Meet
Score 8.3 out of 10
TeamViewer
TeamViewer
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AT&T Office@HandReadyTalk (Discontinued)
Likelihood to Recommend
1.0
(3 ratings)
8.3
(16 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
6.4
(1 ratings)
User Testimonials
AT&T Office@HandReadyTalk (Discontinued)
Likelihood to Recommend
AT&T
Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.
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Discontinued Products
Think about your needs as an organization and whether you will be using primarily audio only or audio plus web. If audio only then ReadyTalk will certainly meet your need. If web, then shop around for functionality, support, and price. I am fairly "neutral" on ReadyTalk - neither a huge cheerleader nor a huge detractor.
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Pros
AT&T
  • Receiving phone calls
  • Making phone calls
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Discontinued Products
  • Screen share/conference calling: They make it quick and easy to join a meeting for your guests. They don't need to download anything; all they need to do is click on the link and enter the access code.
  • Mobile App: The app has been great for our team as they can now easily start a meeting with a click of a button from the app.
  • Recordings: It is very easy to record a webinar or conference call which you can then download.
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Cons
AT&T
  • Terrible customer service
  • Many advanced features that most now want are not developed yet
  • No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult
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Discontinued Products
  • If ReadyTalk provided an easier way to set up the initial call through a different platform aside from email, it may make things a bit simpler.
  • ReadyTalk's monitor-specific screensharing process is a bit clunky and could be a bit better in identifying which monitor has been selected for sharing.
  • ReadyTalk's admin dashboard could use a UI update.
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Usability
AT&T
No answers on this topic
Discontinued Products
ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting
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Support Rating
AT&T
No answers on this topic
Discontinued Products
They have been responsive to support-related issues.
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Alternatives Considered
AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
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Discontinued Products
Other regions in our organization have implemented WebEx. We have experienced poor audio and lack of customer service in our region. For quick interoffice communication and screen share, we use Skype for Business. Many people who have had the choice between WebEx and ReadyTalk will, more times than not, request a ReadyTalk account to be created. They feel the interface is much simpler to adapt. WebEx is not super friendly, especially on the backend of the tool.
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Return on Investment
AT&T
  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
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Discontinued Products
  • Positive impact. Able to fluidly demonstrate our software over conference call at the drop of a dime
  • Positively impacts clients onboarding process due to ability to screen share with a high amount of people at the same time
  • Higher ROI due to ability to show clients our new platform before their purchase in order to show the value of our product in real time via Readytalk conference
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ScreenShots