What users are saying about
13 Ratings
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Score 5.3 out of 100
17 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

ReadyTalk (Discontinued)

Think about your needs as an organization and whether you will be using primarily audio only or audio plus web. If audio only then ReadyTalk will certainly meet your need. If web, then shop around for functionality, support, and price. I am fairly "neutral" on ReadyTalk - neither a huge cheerleader nor a huge detractor.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
ReadyTalk (Discontinued)
8.8
High quality audio
AT&T Office@Hand
8.0
ReadyTalk (Discontinued)
8.8
High quality video
AT&T Office@Hand
8.0
ReadyTalk (Discontinued)
8.9
Low bandwidth requirements
AT&T Office@Hand
10.0
ReadyTalk (Discontinued)
8.7
Mobile support
AT&T Office@Hand
9.0
ReadyTalk (Discontinued)
8.8

Screen Sharing

AT&T Office@Hand
9.5
ReadyTalk (Discontinued)
8.9
Desktop sharing
AT&T Office@Hand
10.0
ReadyTalk (Discontinued)
8.8
Whiteboards
AT&T Office@Hand
9.0
ReadyTalk (Discontinued)
9.1

Online Meetings / Events

AT&T Office@Hand
9.6
ReadyTalk (Discontinued)
8.9
Calendar integration
AT&T Office@Hand
10.0
ReadyTalk (Discontinued)
9.0
Meeting initiation
AT&T Office@Hand
9.0
ReadyTalk (Discontinued)
8.9
Integrates with social media
AT&T Office@Hand
10.0
ReadyTalk (Discontinued)
8.5
Record meetings / events
AT&T Office@Hand
9.0
ReadyTalk (Discontinued)
9.3
Slideshows
AT&T Office@Hand
10.0
ReadyTalk (Discontinued)
8.8

Online Events Collaboration

AT&T Office@Hand
9.3
ReadyTalk (Discontinued)
9.4
Live chat
AT&T Office@Hand
9.0
ReadyTalk (Discontinued)
9.4
Audience polling
AT&T Office@Hand
10.0
ReadyTalk (Discontinued)
9.6
Q&A
AT&T Office@Hand
9.0
ReadyTalk (Discontinued)
9.2

Online Events Security

AT&T Office@Hand
9.7
ReadyTalk (Discontinued)
8.3
User authentication
AT&T Office@Hand
10.0
ReadyTalk (Discontinued)
8.6
Participant roles & permissions
AT&T Office@Hand
9.0
ReadyTalk (Discontinued)
8.8
Confidential attendee list
AT&T Office@Hand
10.0
ReadyTalk (Discontinued)
7.6

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • Screen share/conference calling: They make it quick and easy to join a meeting for your guests. They don't need to download anything; all they need to do is click on the link and enter the access code.
  • Mobile App: The app has been great for our team as they can now easily start a meeting with a click of a button from the app.
  • Recordings: It is very easy to record a webinar or conference call which you can then download.
Bryce Johnston | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • If ReadyTalk provided an easier way to set up the initial call through a different platform aside from email, it may make things a bit simpler.
  • ReadyTalk's monitor-specific screensharing process is a bit clunky and could be a bit better in identifying which monitor has been selected for sharing.
  • ReadyTalk's admin dashboard could use a UI update.
Anonymous | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

ReadyTalk (Discontinued)

ReadyTalk (Discontinued) 7.0
Based on 1 answer
ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting
Lisa Durant | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

ReadyTalk (Discontinued)

ReadyTalk (Discontinued) 6.4
Based on 1 answer
They have been responsive to support-related issues.
Adrian Pirness | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

ReadyTalk (Discontinued)

Other regions in our organization have implemented WebEx. We have experienced poor audio and lack of customer service in our region. For quick interoffice communication and screen share, we use Skype for Business. Many people who have had the choice between WebEx and ReadyTalk will, more times than not, request a ReadyTalk account to be created. They feel the interface is much simpler to adapt. WebEx is not super friendly, especially on the backend of the tool.
Nicholas Messiah | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • Positive impact. Able to fluidly demonstrate our software over conference call at the drop of a dime
  • Positively impacts clients onboarding process due to ability to screen share with a high amount of people at the same time
  • Higher ROI due to ability to show clients our new platform before their purchase in order to show the value of our product in real time via Readytalk conference
Anonymous | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ReadyTalk (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
ReadyTalk (Discontinued)
8.3

Usability

AT&T Office@Hand
ReadyTalk (Discontinued)
7.0

Support Rating

AT&T Office@Hand
ReadyTalk (Discontinued)
6.4

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