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Top Rated
2188 Ratings
13 Ratings
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Score 5.3 out of 100

Skype for Business (formerly Lync), now part of Microsoft Teams

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Top Rated
2188 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business does the job it is designed for adequately and admirably. Our organization uses it to ensure all staff are able to contact each other via their work phone numbers, no matter whether they are working in the office, at home, or somewhere else entirely. To this end, it is very effective.
Adam Jackson FGCLP MAHRI | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
Skype for Business (formerly Lync), now part of Microsoft Teams
7.4
High quality audio
AT&T Office@Hand
8.0
Skype for Business (formerly Lync), now part of Microsoft Teams
8.0
High quality video
AT&T Office@Hand
8.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.9
Low bandwidth requirements
AT&T Office@Hand
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
6.7
Mobile support
AT&T Office@Hand
9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.1

Screen Sharing

AT&T Office@Hand
9.5
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Desktop sharing
AT&T Office@Hand
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
8.0
Whiteboards
AT&T Office@Hand
9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.1

Online Meetings / Events

AT&T Office@Hand
9.6
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Calendar integration
AT&T Office@Hand
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Meeting initiation
AT&T Office@Hand
9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Integrates with social media
AT&T Office@Hand
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
6.8
Record meetings / events
AT&T Office@Hand
9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
Slideshows
AT&T Office@Hand
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6

Online Events Collaboration

AT&T Office@Hand
9.3
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Live chat
AT&T Office@Hand
9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Audience polling
AT&T Office@Hand
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.3
Q&A
AT&T Office@Hand
9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.4

Online Events Security

AT&T Office@Hand
9.7
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
User authentication
AT&T Office@Hand
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Participant roles & permissions
AT&T Office@Hand
9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Confidential attendee list
AT&T Office@Hand
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Group Chat option allows multiple people to have a conversation away from the main presentation
  • Integration with Microsoft Office allows easy usage of excel, PowerPoint and other MS programs
  • Easy calendar integration for Microsoft Outlook
  • Mobile interface is very easy and intuitive
Mark DiNallo | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Probably the biggest area is the video element as it has historically struggled in this area.
  • The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
  • Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.1
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.1
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

Implementation Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

We have switched to Teams, and it does offer a lot more so I think that it was the right choice, but Skype [for Business (formerly Lync)] was a very functional tool. The main issues were the bandwidth issues. The work computers aren't particularly high in RAM or processing speed so it would lag quite a bit. It worked well and was fairly intuitive otherwise.
Heather Hicks | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
  • Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
  • The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business
Randy Palmer | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business (formerly Lync), now part of Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7

Likelihood to Renew

AT&T Office@Hand
Skype for Business (formerly Lync), now part of Microsoft Teams
9.0

Usability

AT&T Office@Hand
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1

Support Rating

AT&T Office@Hand
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1

Implementation Rating

AT&T Office@Hand
Skype for Business (formerly Lync), now part of Microsoft Teams
7.0

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