AT&T Office@Hand vs Skype for Business (formerly Lync), now part of Microsoft Teams

Likelihood to Recommend

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.

Read full review

mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

View all 2 answers on this topic

Skype for Business does the job it is designed for adequately and admirably. Our organization uses it to ensure all staff are able to contact each other via their work phone numbers, no matter whether they are working in the office, at home, or somewhere else entirely. To this end, it is very effective.

Read full review

Adam Jackson FGCLP MAHRI

Learning and Development Officer

Wellington Shire CouncilGovernment Administration, 501-1000 employees

View all 197 answers on this topic

Feature Rating Comparison

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

High quality audio

High quality video

Low bandwidth requirements

Mobile support

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Desktop sharing

Whiteboards

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Live chat

Audience polling

Q&A

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

User authentication

Participant roles & permissions

Confidential attendee list

Pros

It can handle multiple simultaneous voices very efficiently.
Access across multiple devices seamlessly.
The voice clarity is not compromised at all.

Read full review

Verified User

Employee in Engineering

Financial Services Company, 5001-10,000 employees

View all 2 answers on this topic

Group Chat option allows multiple people to have a conversation away from the main presentation
Integration with Microsoft Office allows easy usage of excel, PowerPoint and other MS programs
Easy calendar integration for Microsoft Outlook
Mobile interface is very easy and intuitive

Read full review

Mark DiNallo

Service Director

Morong Falmouth Audi Porsche VW MazdaAutomotive, 51-200 employees

View all 197 answers on this topic

Cons

It can include the video facility as well making it a wholesome experience for users.
It sometimes malfunctions when the limited number of participants exceed.
Early logins create an unwanted advantage to some participants. It should not be.

Read full review

Verified User

Employee in Engineering

Financial Services Company, 5001-10,000 employees

View all 2 answers on this topic

Probably the biggest area is the video element as it has historically struggled in this area.
The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.

Read full review

Verified User

Manager in Information Technology

Broadcast Media Company, 10,001+ employees

View all 197 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams 9.0

Based on 7 answers

The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.

Read full review

Emiliano Monterubbianesi

Senior Programmer Analyst

RemaTarlazzi SPARetail, 501-1000 employees

View all 7 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams 8.1

Based on 14 answers

Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.

Read full review

Verified User

Manager in Marketing

Real Estate Company, 1001-5000 employees

View all 14 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams 8.1

Based on 78 answers

I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.

Read full review

Sarah Bandy

Executive Director

Youth Empowerment through Arts and HumanitiesNon-Profit Organization Management, 1-10 employees

View all 78 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Skype for Business (formerly Lync), now part of Microsoft Teams 7.0

Based on 4 answers

Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.

Read full review

Greg Golding

Account Executive

Solarus Technologies IncInformation Technology and Services, 11-50 employees

View all 4 answers on this topic

Alternatives Considered

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

Read full review

mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

View all 2 answers on this topic

We have switched to Teams, and it does offer a lot more so I think that it was the right choice, but Skype [for Business (formerly Lync)] was a very functional tool. The main issues were the bandwidth issues. The work computers aren't particularly high in RAM or processing speed so it would lag quite a bit. It worked well and was fairly intuitive otherwise.

Read full review

Heather Hicks

Instructional Designer & LMS Administrator

State of Vermont Agency of Human ServicesGovernment Administration, 5001-10,000 employees

View all 197 answers on this topic

Return on Investment

There has been not one positive thing I can say about Office at Hand.
[I feel] they have been nothing but an issue.
My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
Believe nothing they say and carve out hours to deal with them on the phone or by email.

Read full review

mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

View all 2 answers on this topic

We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business

Read full review

Randy Palmer

Manager, Training & Learning Development

DHI Computing Service, Inc.Computer Software, 201-500 employees

View all 197 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Likelihood to Recommend

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Feature Rating Comparison

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Desktop sharing

Whiteboards

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Live chat

Audience polling

Q&A

User authentication

Participant roles & permissions

Confidential attendee list

Pros

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Cons

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Likelihood to Renew

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Usability

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Support Rating

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Implementation Rating

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Alternatives Considered

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Return on Investment

AT&T Office@Hand

Skype for Business (formerly Lync), now part of Microsoft Teams

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison