AT&T Office@Hand
13 Ratings
Skype for Business, now part of Microsoft Teams
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Top Rated
2503 Ratings

AT&T Office@Hand

13 Ratings
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Score 2.7 out of 100

Based on 13 reviews and ratings

Skype for Business, now part of Microsoft Teams

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Top Rated
2503 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Based on 2503 reviews and ratings

Feature Set Ratings

  • Skype for Business, now part of Microsoft Teams ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

6.0

AT&T Office@Hand

60%
7.3

Skype for Business, now part of Microsoft Teams

73%
Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features
Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features

High quality audio

6.0
60%
1 Rating
7.9
79%
194 Ratings

High quality video

N/A
0 Ratings
7.7
77%
189 Ratings

Low bandwidth requirements

N/A
0 Ratings
6.6
66%
186 Ratings

Mobile support

N/A
0 Ratings
7.1
71%
151 Ratings

Screen Sharing

AT&T Office@Hand

Feature Set Not Supported
N/A
7.7

Skype for Business, now part of Microsoft Teams

77%
Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features
Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
8.1
81%
195 Ratings

Whiteboards

N/A
0 Ratings
7.3
73%
122 Ratings

Online Meetings / Events

AT&T Office@Hand

Feature Set Not Supported
N/A
7.7

Skype for Business, now part of Microsoft Teams

77%
Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features
Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
8.3
83%
178 Ratings

Meeting initiation

N/A
0 Ratings
8.2
82%
186 Ratings

Integrates with social media

N/A
0 Ratings
7.0
70%
86 Ratings

Record meetings / events

N/A
0 Ratings
7.3
73%
147 Ratings

Slideshows

N/A
0 Ratings
7.7
77%
116 Ratings

Online Events Collaboration

AT&T Office@Hand

Feature Set Not Supported
N/A
7.7

Skype for Business, now part of Microsoft Teams

77%
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

Live chat

N/A
0 Ratings
8.2
82%
175 Ratings

Audience polling

N/A
0 Ratings
7.5
75%
96 Ratings

Q&A

N/A
0 Ratings
7.5
75%
97 Ratings

Online Events Security

AT&T Office@Hand

Feature Set Not Supported
N/A
7.5

Skype for Business, now part of Microsoft Teams

75%
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

User authentication

N/A
0 Ratings
7.7
77%
146 Ratings

Participant roles & permissions

N/A
0 Ratings
7.5
75%
151 Ratings

Confidential attendee list

N/A
0 Ratings
7.4
74%
113 Ratings

Attribute Ratings

  • Skype for Business, now part of Microsoft Teams is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

AT&T Office@Hand

10%
2 Ratings
7.4

Skype for Business, now part of Microsoft Teams

74%
200 Ratings

Likelihood to Renew

AT&T Office@Hand

N/A
0 Ratings
9.0

Skype for Business, now part of Microsoft Teams

90%
7 Ratings

Usability

AT&T Office@Hand

N/A
0 Ratings
8.9

Skype for Business, now part of Microsoft Teams

89%
14 Ratings

Support Rating

AT&T Office@Hand

N/A
0 Ratings
8.4

Skype for Business, now part of Microsoft Teams

84%
76 Ratings

Implementation Rating

AT&T Office@Hand

N/A
0 Ratings
7.0

Skype for Business, now part of Microsoft Teams

70%
4 Ratings

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
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Skype for Business, now part of Microsoft Teams

Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.

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mark strunk | TrustRadius Reviewer
mark strunk
View all 2 answers on this topic

Skype for Business, now part of Microsoft Teams

  • Quickly check a user's status and communicate with them.
  • Video conferencing is breathtaking, and the voice quality is excellent.
  • It's a very user-friendly site with straightforward responses.
  • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
  • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
  • This tool is easy to use and integrates with Calendar to view team members' schedules.

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Roshni Rahman | TrustRadius Reviewer
Roshni Rahman
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Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
View all 2 answers on this topic

Skype for Business, now part of Microsoft Teams

  • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
  • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
  • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
  • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.

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Dushyant Pathak (DKP) | TrustRadius Reviewer
Dushyant Pathak (DKP)
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Pricing Details

AT&T Office@Hand

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Skype for Business, now part of Microsoft Teams

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype for Business, now part of Microsoft Teams

Skype for Business, now part of Microsoft Teams 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.

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Emiliano Monterubbianesi | TrustRadius Reviewer
Emiliano Monterubbianesi
View all 7 answers on this topic

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype for Business, now part of Microsoft Teams

Skype for Business, now part of Microsoft Teams 8.9
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.

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Anonymous | TrustRadius Reviewer
Verified User
View all 14 answers on this topic

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype for Business, now part of Microsoft Teams

Skype for Business, now part of Microsoft Teams 8.4
Based on 76 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.

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Sarah Bandy | TrustRadius Reviewer
Sarah Bandy
View all 76 answers on this topic

Implementation Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Skype for Business, now part of Microsoft Teams

Skype for Business, now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.

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Greg Golding | TrustRadius Reviewer
Greg Golding
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Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

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mark strunk | TrustRadius Reviewer
mark strunk
View all 2 answers on this topic

Skype for Business, now part of Microsoft Teams

For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use

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Jian Groenewald | TrustRadius Reviewer
Jian Groenewald
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Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
View all 2 answers on this topic

Skype for Business, now part of Microsoft Teams

  • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
  • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.

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Anonymous | TrustRadius Reviewer
Verified User
View all 200 answers on this topic

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