AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.
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Skype for Business / Lync (discontinued)
Score 7.2 out of 10
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Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.
We had a similar situation, when the server was saturated, it was impossible to connect, but you could raise your hand to ask questions, it had polling and Q&A. You could also record the meetings, even when you connected through phone.
I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work
Skype for Business, now part of Microsoft Teams is a remote/virtual team collaboration tool must have...especially if you already use Microsoft tools. Of course, since it now part of an MS 365 subscription, it really doesn't make sense to use anything else. It is easy to use and just works. I'm not sure how anyone who works with digital files/documents and needs to work with other people doing similar work can be effective without such a tool. Of course, there are a number of alternatives like Zoom or Webex, but why pay or use another separate tool if you don't need to. :-)
Instant messaging to anyone who we know only by name/email. Even if they're offline, they get the message in missed convos and a notification automatically goes to them via Outlook mail. All conversations are saved and accessible via Outlook.
Video and voice calls are a norm in the WFH scenario, and an average employee has around 4-5 calls a day. Skype gives notifications for upcoming meetings, allows easy scheduling via outlook calendar, and its audio/video quality [is] reasonably good compared to the amount of data it consumes.
Status availabilities - in the WFH scenario, you could be off for lunch, out of office, busy, sharing screens - and might not want to be disturbed. Skype allows you to do that, and in case you're off, ensures that you know that you have missed messages.
Screen sharing - we have to share screens at least once or twice a day with a coworker when working on some issues/features, and Skype easily lets us do that. One of the best things about Skype is that the screen can be shared without being on a video/voice call - which is of immense advantage because oftentimes, you could prefer sharing the screen, while it [is] too noisy to talk.
Connection issues can be hard to diagnose when they come up(as some knowledge of server information may be needed to reestablish as the connection troubleshooting options on the sky are not as user-friendly as the rest of the platform.
Some issues setting up camera/sound could use more info on troubleshooting options with playback sound, video, etc.
Statuses sometimes are unreliable and do not display correctly .
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.
Very easy to use. Even though Microsoft Teams has a lot of features and integrations, as a user I feel completely comfortable on finding what I need, getting information about the app extensions and using them. It's a very comprehensive tool, intuitive design and does not make me feel tired to be using it. I am glad with the current experience.
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
