AT&T Office@Hand vs. Vidyo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 2.1 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
Vidyo
Score 8.1 out of 10
N/A
From Enghouse Systems, Vidyo is a web conferencing platform that features video calling and instant chat capabilities. The platform integrates with most environments, networks, and devices.N/A
Pricing
AT&T Office@HandVidyo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Office@HandVidyo
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AT&T Office@HandVidyo
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
3.1
2 Ratings
88% below category average
Vidyo
9.0
10 Ratings
12% above category average
High quality audio5.22 Ratings8.810 Ratings
High quality video2.01 Ratings8.810 Ratings
Low bandwidth requirements2.01 Ratings8.78 Ratings
Mobile support00 Ratings9.79 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
1.5
1 Ratings
138% below category average
Vidyo
7.3
10 Ratings
10% below category average
Desktop sharing2.01 Ratings6.810 Ratings
Whiteboards1.01 Ratings7.76 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
5.0
1 Ratings
48% below category average
Vidyo
7.9
10 Ratings
4% below category average
Calendar integration5.01 Ratings9.57 Ratings
Meeting initiation5.01 Ratings8.710 Ratings
Integrates with social media00 Ratings5.04 Ratings
Record meetings / events00 Ratings6.95 Ratings
Slideshows00 Ratings9.68 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
AT&T Office@Hand
-
Ratings
Vidyo
6.6
9 Ratings
24% below category average
Live chat00 Ratings8.79 Ratings
Audience polling00 Ratings5.05 Ratings
Q&A00 Ratings6.05 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
AT&T Office@Hand
-
Ratings
Vidyo
7.8
9 Ratings
7% below category average
User authentication00 Ratings8.29 Ratings
Participant roles & permissions00 Ratings8.28 Ratings
Confidential attendee list00 Ratings7.06 Ratings
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User Ratings
AT&T Office@HandVidyo
Likelihood to Recommend
1.0
(3 ratings)
8.8
(10 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(5 ratings)
User Testimonials
AT&T Office@HandVidyo
Likelihood to Recommend
AT&T
Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.
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Vidyo
I've had HR professionals ask about using it for interviews. Gone are the days where we have to spend hundreds of dollars to fly candidates in or limit ourselves to phone interviews. Vidyo with it's high reliability has saved the organization thousands in travel costs with candidate recruitment. Business meetings that can often be troubling to get leaders and executive all in one room, Vidyo has functioned extraordinarily well in bringing in people from home, on the road, or the airport. Mobile capabilities are easy and fast. Quick daily calls and chats in the office are probably best suited for the free options out there as Vidyo is not a free service like others. Better yet general phone calls will suffice.
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Pros
AT&T
  • Receiving phone calls
  • Making phone calls
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Vidyo
  • I didn't have to sign up, I just need to log into the "room" I was supposed to, so unlike Skype or other instruments, I didn't need to spend time and create my own account.
  • To be honest, the largest online class I've attended had 10 people in it (besides the teacher), but it was a good quality connection.
  • I enjoyed the ability to ask questions or clarifications in the chat (without having to turn on my microphone, so that the teacher could answer the question when he/she finished the thought).
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Cons
AT&T
  • Terrible customer service
  • Many advanced features that most now want are not developed yet
  • No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult
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Vidyo
  • The design and the branding give little to be desired
  • Customer support is below average
  • The API must be rewritten and add more functions that are commonly requested.
  • Project codes are not well maintained and hard to find.
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Usability
AT&T
No answers on this topic
Vidyo
Though not as widely used as Zoom or Google Hangouts, it is very competitive as far as features and usability
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Support Rating
AT&T
No answers on this topic
Vidyo
We have an internal tech team dedicated to setup and troubleshooting of Vidyo. This makes it very easy, because we have access to our own employees for help. Rarely have I or anyone I work with had to escalate something to Vidyo themselves, and we're lucky to have the internal administrators that run the show. Almost like Vidyo is ours and ours alone.
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Alternatives Considered
AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
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Vidyo
Vidyo is better than the competitors for large meetings with many participants, due to ease of use for participants - everything in-browser has a very low threshold. Due to its lack of breakout rooms, it is less suited for smaller (or internal) meetings, where you can expect everyone to install a client.
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Return on Investment
AT&T
  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
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Vidyo
  • It did help us reach the objective of education - after a while, everyone had a chance to connect and the quality of video/audio once you're in is great. It's just getting there that isn't up to par (but hopefully would be changed in next versions).
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ScreenShots