What users are saying about
17 Ratings
13 Ratings
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Score 2.7 out of 100
17 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
Janet Mobley | TrustRadius Reviewer

Vidyo

I've had HR professionals ask about using it for interviews. Gone are the days where we have to spend hundreds of dollars to fly candidates in or limit ourselves to phone interviews. Vidyo with it's high reliability has saved the organization thousands in travel costs with candidate recruitment. Business meetings that can often be troubling to get leaders and executive all in one room, Vidyo has functioned extraordinarily well in bringing in people from home, on the road, or the airport. Mobile capabilities are easy and fast.Quick daily calls and chats in the office are probably best suited for the free options out there as Vidyo is not a free service like others. Better yet general phone calls will suffice.
John Pavarini | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
6.0
Vidyo
8.6
High quality audio
AT&T Office@Hand
6.0
Vidyo
8.6
High quality video
AT&T Office@Hand
Vidyo
8.8
Low bandwidth requirements
AT&T Office@Hand
Vidyo
8.3
Mobile support
AT&T Office@Hand
Vidyo
8.9

Screen Sharing

AT&T Office@Hand
Vidyo
6.7
Desktop sharing
AT&T Office@Hand
Vidyo
6.6
Whiteboards
AT&T Office@Hand
Vidyo
6.8

Online Meetings / Events

AT&T Office@Hand
Vidyo
7.1
Calendar integration
AT&T Office@Hand
Vidyo
8.0
Meeting initiation
AT&T Office@Hand
Vidyo
8.0
Integrates with social media
AT&T Office@Hand
Vidyo
5.0
Record meetings / events
AT&T Office@Hand
Vidyo
6.2
Slideshows
AT&T Office@Hand
Vidyo
8.4

Online Events Collaboration

AT&T Office@Hand
Vidyo
6.3
Live chat
AT&T Office@Hand
Vidyo
8.0
Audience polling
AT&T Office@Hand
Vidyo
5.0
Q&A
AT&T Office@Hand
Vidyo
6.0

Online Events Security

AT&T Office@Hand
Vidyo
7.8
User authentication
AT&T Office@Hand
Vidyo
8.1
Participant roles & permissions
AT&T Office@Hand
Vidyo
8.1
Confidential attendee list
AT&T Office@Hand
Vidyo
7.0

Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
mark strunk | TrustRadius Reviewer

Vidyo

  • I didn't have to sign up, I just need to log into the "room" I was supposed to, so unlike Skype or other instruments, I didn't need to spend time and create my own account.
  • To be honest, the largest online class I've attended had 10 people in it (besides the teacher), but it was a good quality connection.
  • I enjoyed the ability to ask questions or clarifications in the chat (without having to turn on my microphone, so that the teacher could answer the question when he/she finished the thought).
Zee Gimon | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
Janet Mobley | TrustRadius Reviewer

Vidyo

  • The design and the branding give little to be desired
  • Customer support is below average
  • The API must be rewritten and add more functions that are commonly requested.
  • Project codes are not well maintained and hard to find.
Anonymous | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Vidyo

Vidyo 8.0
Based on 1 answer
Though not as widely used as Zoom or Google Hangouts, it is very competitive as far as features and usability
Anonymous | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Vidyo

Vidyo 8.0
Based on 5 answers
We have an internal tech team dedicated to setup and troubleshooting of Vidyo. This makes it very easy, because we have access to our own employees for help. Rarely have I or anyone I work with had to escalate something to Vidyo themselves, and we're lucky to have the internal administrators that run the show. Almost like Vidyo is ours and ours alone.
John Pavarini | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Vidyo

Vidyo is better than the competitors for large meetings with many participants, due to ease of use for participants - everything in-browser has a very low threshold. Due to its lack of breakout rooms, it is less suited for smaller (or internal) meetings, where you can expect everyone to install a client.
Anonymous | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
Janet Mobley | TrustRadius Reviewer

Vidyo

  • It did help us reach the objective of education - after a while, everyone had a chance to connect and the quality of video/audio once you're in is great. It's just getting there that isn't up to par (but hopefully would be changed in next versions).
Zee Gimon | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Vidyo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
1.0
Vidyo
8.5

Usability

AT&T Office@Hand
Vidyo
8.0

Support Rating

AT&T Office@Hand
Vidyo
8.0

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