AT&T Office@Hand vs Vidyo

What users are saying about

Score 2.7 out of 10

Based on 13 reviews and ratings

Score 8.4 out of 10

Based on 17 reviews and ratings

Likelihood to Recommend

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.

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Janet Mobley

owner / president

FatCat Strategies, LLCMarketing & Advertising, 1-10 employees

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I've had HR professionals ask about using it for interviews. Gone are the days where we have to spend hundreds of dollars to fly candidates in or limit ourselves to phone interviews. Vidyo with it's high reliability has saved the organization thousands in travel costs with candidate recruitment. Business meetings that can often be troubling to get leaders and executive all in one room, Vidyo has functioned extraordinarily well in bringing in people from home, on the road, or the airport. Mobile capabilities are easy and fast.Quick daily calls and chats in the office are probably best suited for the free options out there as Vidyo is not a free service like others. Better yet general phone calls will suffice.

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John Pavarini

Operations Supervisor

Children's Hospital ColoradoHospital & Health Care, 5001-10,000 employees

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Feature Rating Comparison

AT&T Office@Hand

Vidyo

High quality audio

High quality video

Low bandwidth requirements

Mobile support

AT&T Office@Hand

Vidyo

Desktop sharing

Whiteboards

AT&T Office@Hand

Vidyo

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

AT&T Office@Hand

Vidyo

Live chat

Audience polling

Q&A

AT&T Office@Hand

Vidyo

User authentication

Participant roles & permissions

Confidential attendee list

Pros

[I think] they do nothing well.
They do not respond timely, and they fix very few issues.
I had to go out and hire an IT person just so he could do their job for them.
They could not even port our numbers correctly.
They lost two of my numbers.
I have lost thousands of dollars in business because of them.

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mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

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I didn't have to sign up, I just need to log into the "room" I was supposed to, so unlike Skype or other instruments, I didn't need to spend time and create my own account.
To be honest, the largest online class I've attended had 10 people in it (besides the teacher), but it was a good quality connection.
I enjoyed the ability to ask questions or clarifications in the chat (without having to turn on my microphone, so that the teacher could answer the question when he/she finished the thought).

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Zee Gimon

Digital Operations Manager

The App SolutionsInformation Technology and Services, 51-200 employees

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Cons

Customer service is NON EXISTENT
Setup was PAINFUL
Online account access is horrible, and most of the time doesn't work
As an admin of the system, I require 4 different logins to manage it
We've been on the system for 5 months, and I have NEVER been able to pay my bill online
Online account management just doesn't exists

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Janet Mobley

owner / president

FatCat Strategies, LLCMarketing & Advertising, 1-10 employees

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The design and the branding give little to be desired
Customer support is below average
The API must be rewritten and add more functions that are commonly requested.
Project codes are not well maintained and hard to find.

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Verified User

Administrator in Information Technology

Telecommunications Company, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

Vidyo 8.0

Based on 1 answer

Though not as widely used as Zoom or Google Hangouts, it is very competitive as far as features and usability

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Verified User

Manager in Social Media

Non-profit Organization Management Company, 201-500 employees

View all 1 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Vidyo 8.0

Based on 5 answers

We have an internal tech team dedicated to setup and troubleshooting of Vidyo. This makes it very easy, because we have access to our own employees for help. Rarely have I or anyone I work with had to escalate something to Vidyo themselves, and we're lucky to have the internal administrators that run the show. Almost like Vidyo is ours and ours alone.

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John Pavarini

Operations Supervisor

Children's Hospital ColoradoHospital & Health Care, 5001-10,000 employees

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Alternatives Considered

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

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mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

View all 2 answers on this topic

Vidyo is better than the competitors for large meetings with many participants, due to ease of use for participants - everything in-browser has a very low threshold. Due to its lack of breakout rooms, it is less suited for smaller (or internal) meetings, where you can expect everyone to install a client.

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Verified User

Technician in Research & Development

Research Company, 11-50 employees

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Return on Investment

I wish I had never switched from my local VOIP phone provider
Office at Hand is a mistake I wish I'd never made

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Janet Mobley

owner / president

FatCat Strategies, LLCMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

It did help us reach the objective of education - after a while, everyone had a chance to connect and the quality of video/audio once you're in is great. It's just getting there that isn't up to par (but hopefully would be changed in next versions).

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Zee Gimon

Digital Operations Manager

The App SolutionsInformation Technology and Services, 51-200 employees

View all 10 answers on this topic

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Rating Summary

AT&T Office@Hand

Vidyo

AT&T Office@Hand

Vidyo

AT&T Office@Hand

Vidyo

Likelihood to Recommend

AT&T Office@Hand

Vidyo

Feature Rating Comparison

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Desktop sharing

Whiteboards

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Live chat

Audience polling

Q&A

User authentication

Participant roles & permissions

Confidential attendee list

Pros

AT&T Office@Hand

Vidyo

Cons

AT&T Office@Hand

Vidyo

Usability

AT&T Office@Hand

Vidyo

Support Rating

AT&T Office@Hand

Vidyo

Alternatives Considered

AT&T Office@Hand

Vidyo

Return on Investment

AT&T Office@Hand

Vidyo

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Rating Summary

Add comparison