What users are saying about
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Top Rated
4272 Ratings
13 Ratings
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Score 2.7 out of 100

Zoom

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Top Rated
4272 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

  • Zoom ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

6.0

AT&T Office@Hand

60%
8.2

Zoom

82%
Zoom ranks higher in 4/4 features

High quality audio

6.0
60%
1 Rating
8.4
84%
688 Ratings

High quality video

N/A
0 Ratings
8.5
85%
690 Ratings

Low bandwidth requirements

N/A
0 Ratings
7.4
74%
613 Ratings

Mobile support

N/A
0 Ratings
8.4
84%
92 Ratings

Screen Sharing

AT&T Office@Hand

Feature Set Not Supported
N/A
8.4

Zoom

84%
Zoom ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
8.9
89%
683 Ratings

Whiteboards

N/A
0 Ratings
8.0
80%
448 Ratings

Online Meetings / Events

AT&T Office@Hand

Feature Set Not Supported
N/A
8.3

Zoom

83%
Zoom ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
8.4
84%
611 Ratings

Meeting initiation

N/A
0 Ratings
8.6
86%
670 Ratings

Integrates with social media

N/A
0 Ratings
7.7
77%
291 Ratings

Record meetings / events

N/A
0 Ratings
8.7
87%
644 Ratings

Slideshows

N/A
0 Ratings
8.2
82%
463 Ratings

Online Events Collaboration

AT&T Office@Hand

Feature Set Not Supported
N/A
8.4

Zoom

84%
Zoom ranks higher in 3/3 features

Live chat

N/A
0 Ratings
8.6
86%
585 Ratings

Audience polling

N/A
0 Ratings
8.1
81%
377 Ratings

Q&A

N/A
0 Ratings
8.4
84%
422 Ratings

Online Events Security

AT&T Office@Hand

Feature Set Not Supported
N/A
8.2

Zoom

82%
Zoom ranks higher in 3/3 features

User authentication

N/A
0 Ratings
8.2
82%
501 Ratings

Participant roles & permissions

N/A
0 Ratings
8.4
84%
554 Ratings

Confidential attendee list

N/A
0 Ratings
8.1
81%
392 Ratings

Attribute Ratings

  • Zoom is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

AT&T Office@Hand

10%
2 Ratings
8.8

Zoom

88%
704 Ratings

Likelihood to Renew

AT&T Office@Hand

N/A
0 Ratings
9.5

Zoom

95%
15 Ratings

Usability

AT&T Office@Hand

N/A
0 Ratings
8.8

Zoom

88%
38 Ratings

Availability

AT&T Office@Hand

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Performance

AT&T Office@Hand

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Support Rating

AT&T Office@Hand

N/A
0 Ratings
8.4

Zoom

84%
52 Ratings

Implementation Rating

AT&T Office@Hand

N/A
0 Ratings
10.0

Zoom

100%
14 Ratings

Contract Terms and Pricing Model

AT&T Office@Hand

N/A
0 Ratings
7.8

Zoom

78%
14 Ratings

Product Scalability

AT&T Office@Hand

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Professional Services

AT&T Office@Hand

N/A
0 Ratings
9.1

Zoom

91%
8 Ratings

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
Janet Mobley | TrustRadius Reviewer

Zoom

In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
Randy Palmer | TrustRadius Reviewer

Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
mark strunk | TrustRadius Reviewer

Zoom

  • The ease of hosting & joining meetings with a simple URL.
  • The ability to screen-share and share control of screens seamlessly makes collaboration even better.
  • Participants limit in a zoom meeting is way better than other collaboration tools.
  • Ability to restrict unwanted users from joining the meeting even with the meeting password.
Sameera Srivastava | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
Janet Mobley | TrustRadius Reviewer

Zoom

  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Muhammad Hossain | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

AT&T Office@Hand Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$14.99 per month

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.8
Based on 38 answers
Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
Bart Harris | TrustRadius Reviewer

Reliability and Availability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.4
Based on 52 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Zoom

Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Sarah Martin | TrustRadius Reviewer

Contract Terms and Pricing Model

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Zoom

Zoom 7.8
Based on 14 answers
Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
Brandon Losover | TrustRadius Reviewer

Scalability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Professional Services

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.1
Based on 8 answers
Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.
Santanu Sen | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
Janet Mobley | TrustRadius Reviewer

Zoom

  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Aurpa Fiza | TrustRadius Reviewer

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