AT&T Workforce Manager vs ATOSS Staff Efficiency Suite

Likelihood to Recommend

AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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ATOSS is well suited for companies working with different work patterns and on different sites. It is also possible to block the changes for the past, which is really useful if payroll is centralized. The interfaces work with multiple systems as well. But in order to avoid having a huge database, it has to be carefully cleaned from time to time by a system admin, especially if you give access to multiple persons.

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Verified User

Employee in Human Resources

Airlines/Aviation Company, 1001-5000 employees

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Pros

Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
Intelligent tracking provides a location any time a user is moving or performs any action.
Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.

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Verified User

Professional in Customer Service

Wireless Company, 51-200 employees

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Flexibility on the configuration
Security role access management

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Verified User

Project Manager in Human Resources

Airlines/Aviation Company, 1001-5000 employees

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Cons

It would not integrate with our business forms.
No contact data base
No inventory tracking

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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Reports are not so easy to use.
No document upload.
Some specific balances needed for our business are not easy to manage.

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Verified User

Employee in Human Resources

Airlines/Aviation Company, 1001-5000 employees

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Usability

AT&T Workforce Manager 5.0

Based on 1 answer

AT&T Workforce Manager is pretty to look at, but it performs at a lower level than others of its category.

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

AT&T Workforce Manager 9.6

Based on 3 answers

The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.

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Verified User

Professional in Customer Service

Wireless Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

AT&T Workforce Manager and Corrigo Field Service Mananger (FSM) have a lot of similar qualities. However, we decided to switch to Corrigo FSM because we were able to get electronic signatures and import our customer database. I liked the ease of movement within AT&T Workforce Manager better than that of Corrigo FSM. AT&T Workforce Manager is more aesthetically pleasing and easier to navigate.

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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This tool is suited for any airline company and based on a market benchmark done in 2009, we selected it as it was the only software that meets our requirements.

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Verified User

Project Manager in Human Resources

Airlines/Aviation Company, 1001-5000 employees

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Return on Investment

With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.

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Verified User

Professional in Customer Service

Wireless Company, 51-200 employees

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Less paper/Excel sheets: everything is centralized in the system
Time saving
Better communication: information is accessible faster and everywhere for the employees

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Verified User

Employee in Human Resources

Airlines/Aviation Company, 1001-5000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No