AT&T Workforce Manager vs Deputy

Likelihood to Recommend

AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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The application has been totally useful in our company because we work with employees who need to clock in and out, so we can narrow down the time spent and determine our payroll more accurately. Deputy has been perfectly suited for our operations staff because that department must manage multiple tasks daily, and with the mobile extension they can diversify their time spent on each task. Through Deputy we can make notifications regarding work time, including holiday or deadline notifications for the completion of a task. Similarly, we can personally notify an employee when he/she is assigned a day off.

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Verified User

Supervisor in Marketing

Marketing & Advertising Company, 201-500 employees

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Pros

Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
Intelligent tracking provides a location any time a user is moving or performs any action.
Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.

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Verified User

Professional in Customer Service

Wireless Company, 51-200 employees

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Phone clock in and clock out.
Geotagging of the clock in process.
Integration with Gusto.

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Christopher Cantrall

Vice President - General Counsel

New Orleans PerspectivesMarket Research, 1-10 employees

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Cons

It would not integrate with our business forms.
No contact data base
No inventory tracking

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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We are still waiting for the ability to approve or deny leave requests from the mobile app. Currently it has to be done via desktop.
We’ve had a couple issues with push notifications but they have improved greatly.
The “require confirmation from employees” feature on messages doesn’t seem to work every time.

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Sander Kallshian

Owner

Seattle Seed CompanyWholesale, 1-10 employees

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Usability

AT&T Workforce Manager 5.0

Based on 1 answer

AT&T Workforce Manager is pretty to look at, but it performs at a lower level than others of its category.

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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Deputy 9.0

Based on 1 answer

Timesheet tools often don't have the best usability for an outsider. Deputy bucks that trend. Everything is clean and simple in layout, and functionality is easy to identify. You don't have to waste too much time trying to find the tools you need.

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Christopher Cantrall

Vice President - General Counsel

New Orleans PerspectivesMarket Research, 1-10 employees

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Support Rating

AT&T Workforce Manager 9.6

Based on 3 answers

The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.

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Verified User

Professional in Customer Service

Wireless Company, 51-200 employees

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Deputy 10.0

Based on 1 answer

Deputy support is quick and responsive. We honestly haven't needed to reach out to their support much at all, but their live chat has been great in rare instances where we need some help.

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Christopher Cantrall

Vice President - General Counsel

New Orleans PerspectivesMarket Research, 1-10 employees

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Alternatives Considered

AT&T Workforce Manager and Corrigo Field Service Mananger (FSM) have a lot of similar qualities. However, we decided to switch to Corrigo FSM because we were able to get electronic signatures and import our customer database. I liked the ease of movement within AT&T Workforce Manager better than that of Corrigo FSM. AT&T Workforce Manager is more aesthetically pleasing and easier to navigate.

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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Deputy was the simplest to train and use and the most efficient for our specific business needs. It was much easier to train on as we did demos of a lot of other tools as well as cheaper than many on the market right now. We were able to get reporting out of this tool as well which many did not have as a part of their softwares.

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Verified User

Professional in Legal

Legal Services Company, 51-200 employees

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Return on Investment

With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.

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Verified User

Professional in Customer Service

Wireless Company, 51-200 employees

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Deputy has provided us with accurate timekeeping for our hourly employees.

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Daniel Sale

Account Executive

Worthy.comLuxury Goods & Jewelry, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

AT&T Workforce Manager Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Deputy Editions & Modules

Edition

Scheduling Only	$1¹
Scheduling, Time and Attendance	$3¹
Enterprise	$8¹

per user

Additional Pricing Details

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AT&T Workforce Manager vs Deputy