AT&T Workforce Manager vs HouseCall Pro

Likelihood to Recommend

AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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[HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs

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Sarah Hooley

Office Manager

Pacific Air LLCConstruction, 1-10 employees

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Pros

Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
Intelligent tracking provides a location any time a user is moving or performs any action.
Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.

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Verified User

Professional in Customer Service

Wireless Company, 51-200 employees

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Online Booking
Instant credit card funding
Customer Text Notifications

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Ben Borenstein

Electrical Contractor

Prime Electric.Construction, 1-10 employees

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Cons

It would not integrate with our business forms.
No contact data base
No inventory tracking

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

View all 3 answers on this topic

Job costing
QBO integration
Reporting

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Sarah Hooley

Office Manager

Pacific Air LLCConstruction, 1-10 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

AT&T Workforce Manager Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$65 per month 1 user

HouseCall Pro Editions & Modules

Edition

Start	$65¹
Grow	$149¹
Manage	$229¹
XL	Contact sales team
Additional Users	$30³
Sales Proposal Tool	$40⁴
Recurring Servicing Plans	$40⁴
Website Builder	$25⁴

per month
none
per user/per month
per month/add on

Additional Pricing Details

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Usability

AT&T Workforce Manager 5.0

Based on 1 answer

AT&T Workforce Manager is pretty to look at, but it performs at a lower level than others of its category.

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

AT&T Workforce Manager 9.2

Based on 3 answers

The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.

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Verified User

Professional in Customer Service

Wireless Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

AT&T Workforce Manager and Corrigo Field Service Mananger (FSM) have a lot of similar qualities. However, we decided to switch to Corrigo FSM because we were able to get electronic signatures and import our customer database. I liked the ease of movement within AT&T Workforce Manager better than that of Corrigo FSM. AT&T Workforce Manager is more aesthetically pleasing and easier to navigate.

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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Much easier to use.

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Ben Borenstein

Electrical Contractor

Prime Electric.Construction, 1-10 employees

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Return on Investment

With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.

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Verified User

Professional in Customer Service

Wireless Company, 51-200 employees

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Negative is time lost fixing books.
Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
[The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.

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Sarah Hooley

Office Manager

Pacific Air LLCConstruction, 1-10 employees

View all 2 answers on this topic

AT&T Workforce Manager vs HouseCall Pro