AT&T Workforce Manager vs. Mattersight Predictive Behavioral Routing (discontinued)
AT&T Workforce Manager vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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AT&T Workforce Manager | N/A | The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
AT&T Workforce Manager | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
AT&T Workforce Manager | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros | ||
Top Cons |
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AT&T Workforce Manager | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | Kickserv Score 9.3 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AT&T Workforce Manager | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 10.0 (2 ratings) | 7.6 (4 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
AT&T Workforce Manager | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | AT&T | Discontinued Products |
Pros | AT&T | Discontinued Products |
Cons | AT&T | Discontinued Products |
Support Rating | AT&T | Discontinued Products No answers on this topic |
Alternatives Considered | AT&T No answers on this topic | Discontinued Products |
Return on Investment | AT&T | Discontinued Products |
ScreenShots |