AT&T Workforce Manager vs Paypro Workforce Management

Likelihood to Recommend

AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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Paypro Workforce Management is adequately included in all those companies that need to centralize their HHRR and payroll information, allowing to manage time off, activities and nominal load processing without major problems, based on the use of time and efficiency of operations to achieve a more automated service in our corporation. It adapts perfectly to medium and large companies who acquire a corporate partner that facilitates the tasks achieving to bring more time and benefits to each of our employees. It also brings negative challenges that can be totally solved by means of the adequate training of the personnel to use it, to avoid future inconveniences and possible accounting errors that can generate moments of tension.

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Verified User

Director in Human Resources

Marketing & Advertising Company, 201-500 employees

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Pros

Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
Intelligent tracking provides a location any time a user is moving or performs any action.
Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.

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Verified User

Professional in Customer Service

Wireless Company, 51-200 employees

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Setting up new employees is very easy and only takes a couple of minutes.
We have union and non-union employees, and we have both salaried and hourly employees. Workforce One lets us set up rules based on the union CBA, our office holiday schedule, etc., so we don't have to make many adjustments to timesheets when we have situations that deviate from the norm. The rules kick in and handle the situation for us.

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Jack Harder

General Manager

Harder Services, Inc.Consumer Services, 51-200 employees

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Cons

It would not integrate with our business forms.
No contact data base
No inventory tracking

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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Report Writing: Canned reports are antiquated like a dinosaur. Users should be able to design their own reports like all other systems. Click and it's there. Currently, it's not at all what it can be.
Very rigid with contract: meaning when a rule change and/or policy has changed the company is charged in order to make the change.
Integration within the system. There are times when you change the information in the system then it randomly changes another section.

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Verified User

Director in Human Resources

Packaging and Containers Company, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Paypro Workforce Management 10.0

Based on 2 answers

We are very happy with the product, our experiences using the product, and the continued support that we have received from the Paypro staff. We fully intend to keep our relationship with Paypro on solid ground. We are not considering replacing this product.

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Jack Harder

General Manager

Harder Services, Inc.Consumer Services, 51-200 employees

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Usability

AT&T Workforce Manager 5.0

Based on 1 answer

AT&T Workforce Manager is pretty to look at, but it performs at a lower level than others of its category.

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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Paypro Workforce Management 8.1

Based on 8 answers

The system is very thorough, has an efficient layout, and is very user-friendly. It can handle massive amounts of data and spit it out in manageable and useful chunks. We obtain tons of workable data from the various reports that the system can provide us. When it comes to payroll and HR, it can handle everything that you need.

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Jack Harder

General Manager

Harder Services, Inc.Consumer Services, 51-200 employees

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Support Rating

AT&T Workforce Manager 9.6

Based on 3 answers

The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.

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Verified User

Professional in Customer Service

Wireless Company, 51-200 employees

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Paypro Workforce Management 9.5

Based on 29 answers

Customer support is OK, but they are unable to make changes to systems our company finds imperative. Digital employee reviews are overly complicated and customer support has not been able to update them for us. Workflows do not work for our organization and we were informed they could not be changed.

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Verified User

Executive in Human Resources

Hospitality Company, 501-1000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Paypro Workforce Management 10.0

Based on 3 answers

The Paypro team was organized, professional, kept you on the budgeted timeline, followed up, was patient, experienced and truly cared. You would never think there were understaffed!

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Guy Smalling

CFO (Chief Financial Officer)

The Century AssociationHospitality, 51-200 employees

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Alternatives Considered

AT&T Workforce Manager and Corrigo Field Service Mananger (FSM) have a lot of similar qualities. However, we decided to switch to Corrigo FSM because we were able to get electronic signatures and import our customer database. I liked the ease of movement within AT&T Workforce Manager better than that of Corrigo FSM. AT&T Workforce Manager is more aesthetically pleasing and easier to navigate.

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Tammy Gutierrez

Project Coordinator

US Alert SecuritySecurity & Investigations, 11-50 employees

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Payroll was a horror with ADP. There was never a smooth processing of data. It was almost impossible to get a rep on the phone and when I did - it took no less than an hour (or more) to get the issue resolved. Paypro is a smooth process from beginning to end. If I have a problem I send an email or call a member from out dedicated team and the issue is taken care of quickly.

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Debra Hughes

accounting/payroll

BULBTRONICS INCConsumer Goods, 11-50 employees

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Return on Investment

With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.

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Verified User

Professional in Customer Service

Wireless Company, 51-200 employees

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Workforce save time in processing . The company can manage the payroll , process by one employee. The company used to have two employees to split the whole company dept; now one employee can manage the whole process.
It's cheaper than other payroll company.

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Verified User

Administrator in Other

Hospitality Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No