What users are saying about
6 Ratings
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Score 9.6 out of 100
135 Ratings
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Score 7.7 out of 100

Attribute Ratings

  • AT&T Workforce Manager is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.6

AT&T Workforce Manager

96%
3 Ratings
8.1

UKG Workforce Central

81%
38 Ratings

Likelihood to Renew

AT&T Workforce Manager

N/A
0 Ratings
5.0

UKG Workforce Central

50%
11 Ratings

Usability

5.0

AT&T Workforce Manager

50%
1 Rating

UKG Workforce Central

N/A
0 Ratings

Support Rating

9.2

AT&T Workforce Manager

92%
3 Ratings
7.1

UKG Workforce Central

71%
14 Ratings

Online Training

AT&T Workforce Manager

N/A
0 Ratings
8.0

UKG Workforce Central

80%
1 Rating

Likelihood to Recommend

AT&T

AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.
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UKG

This product was marketed to us as a school and several schools in our area use the program. However, the implementation team we were set-up with had limited school experience and we are still working on the best way to do some of the timekeeping issues where I know that could have been handled better. That being said from a payroll and reporting side it has been great to capture so much data (at times almost too much) and have the system do automatic allocations of salaries and general ledger reports. The reporting takes some getting used to, but overall I've been able to run reports to see and track just about anything I want. Our employees also love the self service compared to our previous products where they can make W4, direct deposit and other updates on their own without having to get HR involved.
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Pros

AT&T

  • Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
  • Intelligent tracking provides a location any time a user is moving or performs any action.
  • Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
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UKG

  • I personally feel like timekeeping is very well thought out and has some powerful tools built in. There is a bit of a learning curve but with strategically placed SMEs we were able to get the use and functionality we needed out of the system.
  • Workforce planning has been crucial in planning operational support in our retail and customer service centers. It is also editable and modifiable as needed.
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Cons

AT&T

  • It would not integrate with our business forms.
  • No contact data base
  • No inventory tracking
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UKG

  • Reporting - some of the reports' names do not coincide with the data that is pulled from the system
  • System errors - the system crashes regularly on us with no real explanation why
  • Punch accuracy - sometimes the punches from the timeclocks do not feed into the system
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Pricing Details

AT&T Workforce Manager

Starting Price

Editions & Modules

AT&T Workforce Manager editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    UKG Workforce Central

    Starting Price

    Editions & Modules

    UKG Workforce Central editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Contact sales for pricing information at 1 (800)-225-1561.

      Likelihood to Renew

      AT&T

      No answers on this topic

      UKG

      Now that the system is installed and operational, the "pain is gone"...therefore we see no reason to change to a different application. There is no functionality that is missing from the system that would drive us to consider another solution at this time. Maintenance support from Kronos is sufficient and updates occur regularly.
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      Usability

      AT&T

      AT&T Workforce Manager is pretty to look at, but it performs at a lower level than others of its category.
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      UKG

      No answers on this topic

      Support Rating

      AT&T

      The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.
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      UKG

      Having no experience with Kronos prior to using it in March 2016, their customer service team taught me how to use it the right way after my initial training at work. I am well-versed in data analysis using Excel and Access primarily, so once I discovered that Kronos had a reporting feature built in, I've used the feature quite a few times to help our properties evaluate their production costs and make good labor decisions. I give Kronos a 10 because once a person takes the time to learn how to use the software, they'll realize that Kronos is far more effective than most, and gives users more ways to access their information where and when they want to.
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      Alternatives Considered

      AT&T

      AT&T Workforce Manager and Corrigo Field Service Mananger (FSM) have a lot of similar qualities. However, we decided to switch to Corrigo FSM because we were able to get electronic signatures and import our customer database. I liked the ease of movement within AT&T Workforce Manager better than that of Corrigo FSM. AT&T Workforce Manager is more aesthetically pleasing and easier to navigate.
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      UKG

      Kronos and Dayforce are the two timekeeping systems I’ve worked with in recent years. Kronos feels a little more comprehensive and is my primary timekeeping tool both for myself as well as my staff. Kronos is a great tool for a wide range of shifts, working locations, and pay codes. In this context, I would pick Kronos over Dayforce. On the opposite side, Dayforce is extremely user-friendly and has a “cleaner” user interface if that is a contributing factor for anyone. Also, for managers who oversee large teams (30-50 team members) then Dayforce is a bit more simple to approve time cards, hours, and leave. Kronos is a bit clunky with all the clicks, and managing large teams of hourly employees would be a huge time suck to go in to review/approve all.
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      Return on Investment

      AT&T

      • With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.
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      UKG

      • Kronos is much more expensive than the previous systems we were using, so at this point the ROI is negative. The idea is that it will allow us to scale and grow the company more easily so time will tell if that is the case.
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      Screenshots

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