AT&T Workforce Manager vs. UniFocus Labor Management System (LMS)

AT&T Workforce Manager would be an exceptional product if it had enhanced capabilities such as electronic signatures and a customer database. The tracking features really helped out our office with payroll and dispatching.

For our uses, tracking payroll is all we do. The other features are not as user-friendly.

Incentivized

• Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
• Intelligent tracking provides a location any time a user is moving or performs any action.
• Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.

Incentivized

• Log for payroll.
• Moving to previous dates in the payroll.
• Employee details.

Incentivized

• It would not integrate with our business forms.
• No contact data base
• No inventory tracking

• It is difficult to find specific reports, you have to know the system and where to look.
• It might be nice to have a friendly tutorial for available operations.
• I like to add notes to my payroll, it would be nice if it was easier to print up those notes and see the entire note. Sometimes the note is cut off. It would also be nice if I had room to write more detailed notes.

Incentivized

AT&T Workforce Manager is pretty to look at, but it performs at a lower level than others of its category.

The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.

Incentivized

AT&T Workforce Manager and Corrigo Field Service Mananger (FSM) have a lot of similar qualities. However, we decided to switch to Corrigo FSM because we were able to get electronic signatures and import our customer database. I liked the ease of movement within AT&T Workforce Manager better than that of Corrigo FSM. AT&T Workforce Manager is more aesthetically pleasing and easier to navigate.

I have not used or evaluated any other system.

Incentivized

• With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.

Incentivized

• It has not affected our ROI, I've never used another system so I have nothing to which I can compare.

Incentivized