What users are saying about
Top Rated
92 Ratings
8 Ratings
Top Rated
92 Ratings
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Score 8.7 out of 100
8 Ratings
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Score 5 out of 100

Feature Set Ratings

    Reporting & Analytics

    Atera

    Feature Set Not Supported
    N/A
    5.3

    Aurea Process

    53%
    Aurea Process ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Custom reports

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Process Engine

    Atera

    Feature Set Not Supported
    N/A
    5.8

    Aurea Process

    58%
    Aurea Process ranks higher in 6/6 features

    Process designer

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Process simulation

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Business rules engine

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    SOA support

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Process player

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Model execution

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Collaboration

    Atera

    Feature Set Not Supported
    N/A
    4.0

    Aurea Process

    40%
    Aurea Process ranks higher in 1/1 features

    Social collaboration tools

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Content Management Capabilties

    Atera

    Feature Set Not Supported
    N/A
    4.0

    Aurea Process

    40%
    Aurea Process ranks higher in 1/1 features

    Content management

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Attribute Ratings

    • Atera is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    5.0

    Aurea Process

    50%
    1 Rating

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Aurea Process

    N/A
    0 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings

    Aurea Process

    N/A
    0 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Aurea

    The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Aurea

    • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
    • User-friendly UI
    • Relatively painless implementation
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Aurea

    • Standard edition is significantly lighter touch than the (pricier) Enterprise version
    • There are similar solutions on the market that are competitively prices and offer positive user experience
    • Data migration can be tricky at times
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Aurea Process

    Starting Price

    $0 per year

    Editions & Modules

    Aurea Process editions and modules pricing
    EditionModules
    License$200,0001

    Footnotes

    1. per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Read full review

    Aurea

    No answers on this topic

    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Read full review

    Aurea

    No answers on this topic

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Read full review

    Aurea

    No answers on this topic

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Read full review

    Aurea

    • As our customers vary in size and maturity, the ROI ranges accordingly.
    • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
    • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
    Read full review

    Screenshots

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