What users are saying about
Top Rated
90 Ratings
Top Rated
162 Ratings
Top Rated
90 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
Top Rated
162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Attribute Ratings

  • Atera is rated higher in 1 area: Likelihood to Recommend
  • Atera and Cisco DNA Center are tied in 1 area: Support Rating

Likelihood to Recommend

9.0

Atera

90%
54 Ratings
8.7

Cisco DNA Center

87%
57 Ratings

Likelihood to Renew

9.1

Atera

91%
1 Rating

Cisco DNA Center

N/A
0 Ratings

Usability

Atera

N/A
0 Ratings
8.6

Cisco DNA Center

86%
8 Ratings

Support Rating

9.0

Atera

90%
7 Ratings
9.0

Cisco DNA Center

90%
40 Ratings

Likelihood to Recommend

Atera

For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
Read full review

Cisco

When you have relaxed calendar for migrating to [Cisco] DNA Center, it perfectly do the automation job. As setting it up very time consuming, it requires flexibility on operations. In a tight calendar, [Cisco] DNA Center migration is a stressful process. While it is the perfect tool as a network automation product with various vendor support, you may also need to consider is it fully compatible with your current devices on your network. As we were setting up a new infrastructure, we purchased all equipment compatible with Cisco's solution.
Read full review

Pros

Atera

  • Easy to deploy, both in general or to a specific customer.
  • Remote management tools that are in line with every other major solution out there.
  • Real-time alerts that allow for easy monitoring of vital systems.
  • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
Read full review

Cisco

  • Ease of automation and configuration templates make the future you very glad you did it!
  • The PnP for switches that allow to boot up and contact the network with a pre-configuration is so amazing. Makes life easy!
  • Integrates well with our ISE platform, they have really made it well worth the cost to have everything with the name CISCO on your equipment. All of their devices work so well with this software.
Read full review

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Read full review

Cisco

  • En el data Center, integrando los equipos que se encuentra en el corazon de la red y previniendo que esten actualizados // For Data Centers, integrating equipment that is the core of a network, and preventing them from being updated
  • En las diferentes areas del campus para poder monitorizar el funcionamiento de los dispositivos // Improving remote monitoring of devices
  • En la identificacion de problemas de seguridad de los dispositivos de red // Improving identification of network security issues
Read full review

Pricing Details

Atera

Starting Price

$99 per month

Editions & Modules

Atera editions and modules pricing
EditionModules
Pro$991
Growth$1292
Power$1693

Footnotes

  1. Per Technician
  2. Per Technician
  3. Per Technician

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Unlimited devices & agents. No hidden fees. No contracts.

Pricing Info

Cisco DNA Center

Starting Price

Editions & Modules

Cisco DNA Center editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Contact Cisco Sales

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Read full review

    Cisco

    No answers on this topic

    Usability

    Atera

    No answers on this topic

    Cisco

    With the Cisco DNA Center we can schedule switches upgrade, as it has an automation feature. We choose the IOS version and define what switches will update, during and after the process, we can see what switches have failed or succeeded. All the process are very safety, we never had any problem during the automation process.
    Read full review

    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Read full review

    Cisco

    Overall support for Cisco DNA Software is fairly good. Whenever we have a question that needs an answer and we are unable to figure out, we reach out to the support team. They are able to figure out our needs and provide the proper support. They are always available via email or phone call.
    Read full review

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Read full review

    Cisco

    Meraki does what should be expected at it's price point, but it is geared to SMB. When it comes to enterprise networks, DNA Center is the clear path forward. It allows for more devices than just the ones it configures, it provides more customization and on boarding options, and the control stays within the organization. The DNA Center telemetry provides a more robust reporting than the Meraki dashboard, and again, the data stays on site. I see both being important in their own ways, but Meraki falls short in larger enterprises, and that is where DNA Center shines the most.
    Read full review

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Read full review

    Cisco

    • Efficient time spent elsewhere. I can spend my time troubleshooting other portions of the network instead of housekeeping current gear.
    • Assistance with inventory; it keeps an inventory of all the devices you add to it, so it can serve as an inventory of equipment if that's what you'd like from it.
    • Visibility; we can see more of the status of our gear, if it's unreachable, or if things are misbehaving the dashboard shows that there are irregularities.
    Read full review

    Screenshots

    Add comparison