What users are saying about
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Top Rated
75 Ratings

Atera

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Top Rated
75 Ratings
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Score 8.7 out of 100
11 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

Atera

Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.
Caleb Yankus | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

For a single pane of glass, access to all of our clients is easy and well suited for our environment and any MSP. Getting reports from the system is an all-or-nothing approach. Removing the extra customer data is cumbersome at best.
Mike Smith | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
8.3
ConnectWise Command (formerly Continuum)
Remote monitoring
Atera
8.1
ConnectWise Command (formerly Continuum)
Network device monitoring
Atera
7.7
ConnectWise Command (formerly Continuum)
Multiple Server Monitoring
Atera
8.7
ConnectWise Command (formerly Continuum)
Multi-device monitoring
Atera
8.7
ConnectWise Command (formerly Continuum)
Automated alerts and notifications
Atera
8.3
ConnectWise Command (formerly Continuum)

Management Tasks

Atera
7.7
ConnectWise Command (formerly Continuum)
Patch Management
Atera
7.7
ConnectWise Command (formerly Continuum)
Service configuration management
Atera
7.5
ConnectWise Command (formerly Continuum)
Software and hardware inventory
Atera
8.8
ConnectWise Command (formerly Continuum)
Policy-based automation
Atera
6.8
ConnectWise Command (formerly Continuum)

Reporting

Atera
8.0
ConnectWise Command (formerly Continuum)
Performance data reports
Atera
8.5
ConnectWise Command (formerly Continuum)
Customizable reporting
Atera
7.9
ConnectWise Command (formerly Continuum)
Data visualization
Atera
7.7
ConnectWise Command (formerly Continuum)
Risk analysis
Atera
7.8
ConnectWise Command (formerly Continuum)

Security

Atera
7.4
ConnectWise Command (formerly Continuum)
Data backup and recovery
Atera
7.3
ConnectWise Command (formerly Continuum)
Antivirus and malware management
Atera
7.5
ConnectWise Command (formerly Continuum)
Adinistraor access control
Atera
7.5
ConnectWise Command (formerly Continuum)

Pros

Atera

  • Patch management is very good. Easy to use and very accurate.
  • Hardware monitoring is good and alerts are on time - we always know what is happening.
  • Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.
Kallie Koortz | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

  • Grouping/Reporting: static organization as well as dynamically and quickly getting inventory and other machine-based information
  • Out-sourced teams do a good job of handling small things without much input as long as you are clear and concise.
  • Patching is likely the best thing about their platform. Windows patch testing is actually performed in house and they make recommendations for you. Allowing you to push through patches if you know someone needs something. But this is a major task that very few if anyone else does.
Anonymous | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

  • Patch testing
  • Desktop Project management
  • Partner Communications
Dale Bradford | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

Support Rating

Atera

Atera 8.8
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

Alternatives Considered

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
Anonymous | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

At the time that we were testing out LabTech, it was slightly cheaper BUT lacked many of the features, such as live human support and NOC. Everything depended on scripts fixing the issues. What if the scripts fail? Well, then it's on you to figure out why and fix it. No help from a NOC.
Rob Rotundo | TrustRadius Reviewer

Return on Investment

Atera

  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
Anonymous | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

  • Command package from ConnectWise fits mostly with our objectives for our clients in a day to day operations.
  • BDR Package is a great platform to manage Disaster Recover options - Sometimes hard to understand the billing options and plans
  • NOC services for the servers are the best. Support is on top of the server for anything needed.
Mike Smith | TrustRadius Reviewer

Screenshots

ConnectWise Command (formerly Continuum)

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$79 Per Technician

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

ConnectWise Command (formerly Continuum)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ConnectWise Command (formerly Continuum) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atera
8.7
ConnectWise Command (formerly Continuum)
4.5

Likelihood to Renew

Atera
9.1
ConnectWise Command (formerly Continuum)

Support Rating

Atera
8.8
ConnectWise Command (formerly Continuum)

Add comparison