What users are saying about
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Top Rated
69 Ratings
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31 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100

Easy Projects

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31 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

Easy Projects

In Lenovo we are more than 2000+ workers, so I can not say if the size company is a limitation to apply Easy Projects. I'm sure that EP could adapt for small-medium-large enterprise. For me, EP is perfectly suited to project manage, check time, resources, budget, deadlines, [etc.] so [it] is all that a project manager needs.
Alejandro Montes | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
Easy Projects
Remote monitoring
Atera
7.3
Easy Projects
Network device monitoring
Atera
8.3
Easy Projects
Multiple Server Monitoring
Atera
7.9
Easy Projects
Multi-device monitoring
Atera
8.3
Easy Projects
Automated alerts and notifications
Atera
7.7
Easy Projects

Management Tasks

Atera
7.2
Easy Projects
Patch Management
Atera
7.2
Easy Projects
Service configuration management
Atera
6.6
Easy Projects
Software and hardware inventory
Atera
8.1
Easy Projects
Policy-based automation
Atera
6.8
Easy Projects

Reporting

Atera
7.6
Easy Projects
Performance data reports
Atera
8.1
Easy Projects
Customizable reporting
Atera
7.7
Easy Projects
Data visualization
Atera
7.4
Easy Projects
Risk analysis
Atera
7.1
Easy Projects

Security

Atera
6.9
Easy Projects
Data backup and recovery
Atera
7.3
Easy Projects
Antivirus and malware management
Atera
7.3
Easy Projects
Adinistraor access control
Atera
6.1
Easy Projects

Project Management

Atera
Easy Projects
7.7
Task Management
Atera
Easy Projects
8.7
Resource Management
Atera
Easy Projects
8.2
Gantt Charts
Atera
Easy Projects
7.6
Scheduling
Atera
Easy Projects
7.7
Workflow Automation
Atera
Easy Projects
7.3
Team Collaboration
Atera
Easy Projects
7.9
Support for Agile Methodology
Atera
Easy Projects
7.1
Support for Waterfall Methodology
Atera
Easy Projects
6.4
Document Management
Atera
Easy Projects
10.0
Email integration
Atera
Easy Projects
7.1
Mobile Access
Atera
Easy Projects
6.0
Timesheet Tracking
Atera
Easy Projects
8.1
Change request and Case Management
Atera
Easy Projects
8.0
Budget and Expense Management
Atera
Easy Projects
7.8

Professional Services Automation

Atera
Easy Projects
8.9
Project & financial reporting
Atera
Easy Projects
8.8
Integration with accounting software
Atera
Easy Projects
9.1

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

Easy Projects

  • Easy Projects is great for project management. It allows you to assign users, set tasks and end dates, and keep it all together in one working file/job. It's a project manager's dream -- you can look inside and see exactly what is going on and any missed deadlines.
  • Easy Projects allows good customization of the fields. We have worked it so that in a job file, we can enter info about things specific to publication design -- size, file format, delivery location, etc. And we've been able to change these further over time as our needs change.
  • Easy Projects allows for archiving of completed jobs. You don't have to see them every time you log in, but it's great to be able to go back and search through completed jobs (even several years back) to see what was done last time, who was assigning, costs, etc.
  • Easy Projects allows you to pull reports and export them. This has proved helpful when we needed an overall log of jobs for a client or to pull a large number of costs.
Deanna Woolf | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

Easy Projects

  • Would love to see a way to create a project plan that is user friendly with various colours
  • More robust reporting that would provide easy view to budget by task by person
  • Would like to view various projects in different windows without going back and forth
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

Easy Projects

Easy Projects 8.2
Based on 1 answer
Easy Projects is a product of multiple levels which provides basic project management tools or enables to go deeper and to explore further possibilities. Highly customizable UI guarantees a personalized user experience.
Ryan Edwards Jr. | TrustRadius Reviewer

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

Easy Projects

No score
No answers yet
No answers on this topic

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

Easy Projects

An Easy Project is more powerful than the other two as it has a comprehensive platform to do the project management, task tracking, log hrs, resource loading check, project budget control, project cost estimate. Easy project is very powerful and has a lot of functions to meet different people's daily use.
Anonymous | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

Easy Projects

  • Better project coordination -- everything is all in one place and all team members can see/work off the same file.
  • Better job archiving -- we can look back on recurring jobs and see what was done months (or even years) previously
  • Helps us collect more info up front -- due to the fields project managers need to fill out, it steps us through the process of asking our clients all the right questions to make sure we have the info the design team needs
  • Negative impact is that because it is so integral to our work processes, there is a "learning curve" for new employees when they start. So we do have to spend more time training them and ensuring they are doing things correctly in the system.
  • Negative impact is that because of its lack of mobile and table-friendliness, if team members are out of the office, we can't use Easy Projects. We have to rely on email and sometimes, things can get missed that way.
Deanna Woolf | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

Easy Projects

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Easy Projects Editions & Modules

Edition
Essentials$61
Business$121
Platform$191
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atera
7.9
Easy Projects
8.0

Likelihood to Renew

Atera
9.1
Easy Projects
8.2

Support Rating

Atera
8.7
Easy Projects

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