Atera vs. Birdview

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
Birdview
Score 8.4 out of 10
N/A
Easy Projects is a project management tool designed for a wide range of businesses (small to mid-sized and enterprise level). It includes both basic features like creating projects and tasks and filling in the calendar, and also some advanced ones, including an interactive Gantt chart, an executive dashboard, time tracking and billing. It provides integration with MS Outlook, is customizable and has SaaS/On-Premise options.
$15
per month
Pricing
AteraBirdview
Editions & Modules
MSP - Pro
$99
per month per user
MSP - Growth
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Power
$169
per month per user
IT Department - Expert
$169
per month per user
IT Department - Master
$199
per month per user
Essentials
$6
per month
Business
$12
per month
Platform
$19
per month
Offerings
Pricing Offerings
AteraBirdview
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsUnlimited devices. Prices per user, per month, billed annually.
More Pricing Information
Features
AteraBirdview
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
0% above category average
Birdview
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.3
84 Ratings
24% above category average
Birdview
-
Ratings
Remote monitoring9.383 Ratings00 Ratings
Network device monitoring8.672 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.0
83 Ratings
22% above category average
Birdview
-
Ratings
Patch Management8.782 Ratings00 Ratings
Policy-based automation8.870 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
8% below category average
Birdview
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Atera
-
Ratings
Birdview
8.1
15 Ratings
7% above category average
Task Management00 Ratings8.514 Ratings
Resource Management00 Ratings7.113 Ratings
Gantt Charts00 Ratings8.57 Ratings
Scheduling00 Ratings8.010 Ratings
Workflow Automation00 Ratings7.09 Ratings
Team Collaboration00 Ratings7.513 Ratings
Support for Agile Methodology00 Ratings7.58 Ratings
Support for Waterfall Methodology00 Ratings7.05 Ratings
Document Management00 Ratings10.01 Ratings
Email integration00 Ratings7.911 Ratings
Mobile Access00 Ratings7.97 Ratings
Timesheet Tracking00 Ratings8.912 Ratings
Change request and Case Management00 Ratings8.09 Ratings
Budget and Expense Management00 Ratings8.97 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Atera
-
Ratings
Birdview
8.3
5 Ratings
11% above category average
Project & financial reporting00 Ratings7.55 Ratings
Integration with accounting software00 Ratings9.11 Ratings
Best Alternatives
AteraBirdview
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10
FunctionFox
FunctionFox
Score 8.3 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Enterprises

No answers on this topic

Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AteraBirdview
Likelihood to Recommend
9.2
(86 ratings)
7.1
(16 ratings)
Likelihood to Renew
9.4
(4 ratings)
7.3
(2 ratings)
Usability
9.5
(33 ratings)
7.3
(1 ratings)
Support Rating
9.0
(5 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
AteraBirdview
Likelihood to Recommend
Atera
As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.
Read full review
Birdview PSA
Each member of our team can choose their own view, so they can see only what is relevant to them. Plus, we can keep track of everyone's progress without bothering them. Our team loves that everyone can have a different view, so they see only what's important to them. In addition, we can keep tabs on everyone's progress without pestering them. The user interface has some nice quality of life features, such as the different views for different members of our team.
Read full review
Pros
Atera
  • Support, if you need them they are there and they always have the answers you need.
  • The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
  • I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
  • The shared script library is an amazing resource for troubleshooting and streamlining.
  • The development teams are open to adding features and have done so frequently based on user requests.
Read full review
Birdview PSA
  • Easy Projects has a really nice UI. It's really easy [to] work there and make our projects easy to follow.
  • Great support. A few times I had to talk with support about API connections and they answered me quickly and kindly.
  • It's stable. I cannot remember a day when Easy Projects' platform [was] down, so it's really STABLE.
  • Charts and reports are very easy to use
Read full review
Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
Read full review
Birdview PSA
  • Easy Projects has some problems when it comes to accessing the site via different methods/browsers. It is either very slow or never works on a tablet. It is not smart-phone friendly. And it stopped working for us in Firefox -- all we could use is Safari or Chrome (we are a Mac-based office).
  • Easy Projects' email notifications are overwhelming. I turned them off completely since I was getting messages every time one little detail was added or changed.
  • While the reports are great, they are somewhat hard to pull. It takes a lot of trial and error -- I would not say the reports are an "intuitive area."
  • The biggest by far is what we fondly call "the screen of death." When you mark the last open task associated with a job as complete, a screen pops up that asks if you want to close the overall job, as well. The "yes" field is pre-selected, so if you are overzealous and click through quickly, it automatically closes the job. I don't know why they think this feature is helpful. We have so many staffers that complain they suddenly can't find their open job -- well, it's been marked completed and goes into the archive.
Read full review
Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Read full review
Birdview PSA
EP is great but could be better. EP has been a wonderful tool within our organization, it has helped us control expenses, resources, and the time needed to invest in each project, however when it comes to presenting reports and details it is a bit weak, there are more tools specialized in data visualization, and it would be good to make some kind of integration between EP and the other market alternatives
Read full review
Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
Read full review
Birdview PSA
EP is easy to use and adaptable, its menu is intuitive and the design is pleasant.
Read full review
Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Read full review
Birdview PSA
In my personal experience, I only needed EP support once and the truth is that they attended me very well and very quickly, they helped me with what I needed, it was a question regarding the use of WebServices, they solved my doubt and then they contacted me another agent to verify that everything was resolved and if they could help me with anything else
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Implementation Rating
Atera
No answers on this topic
Birdview PSA
I am really satisfied with the implementation of EP in our organization, since it is a very useful tool in our day-to-day work
Read full review
Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
Read full review
Birdview PSA
East Projects integrates with other financial systems such as NetSuite and Compass, which allows a great financial view into the existing and future projects and overall financial health of our resourcing. Other systems, such as Wrike and MS Projects, just focus on project/task management, whereas this is a one-stop shop. It also allows us to manage internal resources.
Read full review
Return on Investment
Atera
  • We have been able to add new employees/devices without increasing my staff to support them.
  • The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
  • They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.
Read full review
Birdview PSA
  • Increased team collaboration improved the results significantly, because we managed to reduce the amount of time wasted on unnecessary iterations, therefore reducing costs.
  • The reasonable pricing enabled us to enjoy the service we needed with with less impact on our budget than we've expected.
Read full review
ScreenShots

Atera Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Birdview Screenshots

Screenshot of Resource ManagementScreenshot of Resource Simulation ToolScreenshot of Gantt ChartScreenshot of Kanban BoardScreenshot of Time TrackingScreenshot of Finance Management