Atera vs FinancialForce PSA | TrustRadius

What users are saying about

Score 8.7 out of 10

Based on 75 reviews and ratings

Score 8.1 out of 10

Based on 25 reviews and ratings

Feature Rating Comparison

Atera

FinancialForce PSA

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Atera

FinancialForce PSA

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Atera

FinancialForce PSA

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Atera

FinancialForce PSA

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Atera

FinancialForce PSA

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Atera

FinancialForce PSA

Quotes/estimates

Invoicing

Project & financial reporting

Integration with accounting software

Pros

Patch management is very good. Easy to use and very accurate.
Hardware monitoring is good and alerts are on time - we always know what is happening.
Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.

Read full review

Owner

ITTechservicesComputer & Network Security, 1-10 employees

View all 49 answers on this topic

The biggest strength of FinancialForce PSA is that it's built upon the force.com platform, which means it is very easily customizable to our business needs.
Projects are easily created, as well as milestones and assignments.
"Actuals" (dollars and hours) are calculated automatically, and are easily reported on.
Resources are easily managed by using the Resource Planner
FinancialForce PSA support is outstanding!

Read full review

Business Analyst

Eagle Productivity SolutionsProfessional Training & Coaching, 51-200 employees

View all 11 answers on this topic

Cons

Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
Integration with other remote access tools would be helpful.

Read full review

Service Desk Technician

TekworksInformation Technology & Services, 1-10 employees

View all 49 answers on this topic

The product is still maturing as a full featured PSA tool. The feature roadmap is compelling but is still being built out.
Tool is ideal for managing a services business. It is not yet a project manager tool.
Limited reporting
Maturing change order process
Limited integration to back-end financial systems beyond Financial Force Financials. We use Netsuite.
The underlying SalesForce UI is constrained and can be keystroke intensive at times
Limited archiving of historical data

Read full review

Verified User

Vice-President in Professional Services

Computer Software Company, 1001-5000 employees

View all 11 answers on this topic

Likelihood to Renew

Atera 9.1

Based on 1 answer

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

Read full review

Solutions architect

CPAKManagement Consulting, 11-50 employees

View all 1 answers on this topic

FinancialForce PSA 9.0

Based on 3 answers

There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.

Read full review

Business Analyst

Eagle Productivity SolutionsProfessional Training & Coaching, 51-200 employees

View all 3 answers on this topic

Usability

No score

No answers yet

No answers on this topic

FinancialForce PSA 8.0

Based on 2 answers

It is maturing and does what it does well although it is not fully complete.

Integration to SF is great.

Gives great visibility to incoming services projects and allows the staffing process to start on pipeline deals.

There are certain processes that take more click-throughs then needed so there are refinement opportunities around the UI.

The resource management screen and project status views have really matured since our original purchase, and while not perfect, allow business leaders to do their jobs.

Configurations vs. customizations. We seem to have to bring in an Apex developer to do a customization for changes I would think could be configuration settings

Read full review

Verified User

Vice-President in Professional Services

Computer Software Company, 1001-5000 employees

View all 2 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

FinancialForce PSA 9.0

Based on 2 answers

We have maybe had 1-2 outages over 3 years.

Read full review

Verified User

Vice-President in Professional Services

Computer Software Company, 1001-5000 employees

View all 2 answers on this topic

Performance

No score

No answers yet

No answers on this topic

FinancialForce PSA 7.0

Based on 2 answers

Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)

Read full review

Verified User

Vice-President in Professional Services

Computer Software Company, 1001-5000 employees

View all 2 answers on this topic

Support Rating

Atera 8.8

Based on 7 answers

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

Read full review

IT Specialist

Grandview Police DepartmentLaw Enforcement, 51-200 employees

View all 7 answers on this topic

FinancialForce PSA 9.0

Based on 6 answers

Every time I submit a new help request, whether it's an actual help request or just a question about FinancialForce PSA, I always feel that I'm receiving world class support. The support we receive from FinancialForce PSA is always very detailed and professional. There are some requests that take longer than other for the initial response, which is why I did not give a full 10.

Read full review

Business Analyst

Eagle Productivity SolutionsProfessional Training & Coaching, 51-200 employees

View all 6 answers on this topic

In-Person Training

No answers on this topic

It was fine.

Read full review

Verified User

Vice-President in Professional Services

Computer Software Company, 1001-5000 employees

View all 11 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

FinancialForce PSA 8.0

Based on 2 answers

Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.

Read full review

Verified User

Vice-President in Professional Services

Computer Software Company, 1001-5000 employees

View all 2 answers on this topic

Alternatives Considered

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Read full review

Verified User

Professional in Information Technology

Information Technology & Services Company, 1-10 employees

View all 49 answers on this topic

FF PSA is a robust Project Management solution that can be configured to fits any size business. We have tried several other applications and PSA so far has met and exceeded our needs. We run our day to day operations on Salesforce so having a solution that is native was a must have. PSA met that requirement and much more.

Read full review

Managing Partner

OpMentors LLCInformation Technology and Services, 1-10 employees

View all 11 answers on this topic

Return on Investment

The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Read full review

Verified User

Project Manager in Information Technology

Computer & Network Security Company, 201-500 employees

View all 49 answers on this topic

FinancialForce PSA has helped us improve our data tracking and allows us to get more granular about our financial information and performance.
PSA has given more tools and reports to individual contributors to take greater ownership over their own data, and has increased accountability across the organization.
PSA has added a fairly hefty administrative burden to individuals, project managers, and our financial team.

Read full review

Verified User

Consultant in Human Resources

Management Consulting Company, 51-200 employees

View all 11 answers on this topic

Screenshots

See All (4) Atera Screenshots

—

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

$79 Per Technician

Atera Editions & Modules

Edition

Pro	$79¹
Growth	$119¹
Power	$149¹

Per Technician

Additional Pricing Details

Unlimited devices & agents. No hidden fees. No contracts.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

FinancialForce PSA Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Atera

FinancialForce PSA

Atera

FinancialForce PSA

Atera

FinancialForce PSA

Atera

FinancialForce PSA

Atera

FinancialForce PSA

Atera

FinancialForce PSA

Atera

FinancialForce PSA

Add comparison