What users are saying about
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Top Rated
75 Ratings

Atera

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Top Rated
75 Ratings
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Score 8.7 out of 100
25 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Atera

Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.
Caleb Yankus | TrustRadius Reviewer

FinancialForce PSA

PSA is great at capturing all the data you would need to accurately track and report on consulting projects. It captures project financials, calculates projected GM%, and (among others) allows for hourly tracking of employees, which breaks it up between billable and non-billable for utilization tracking to accurately understand costs. However, the user interface is tough to learn, and the stability of the data reporting functions is questionable. This tool would be great for smaller consulting shops that fit the standard contracting mold. If your business is fairly straightforward without a lot of shades of gray, you shouldn't have much trouble with the tool. However, if your business practices have a lot of exceptions based on clients, then you'll have a tall administrative task on your hands.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
8.3
FinancialForce PSA
Remote monitoring
Atera
8.1
FinancialForce PSA
Network device monitoring
Atera
7.7
FinancialForce PSA
Multiple Server Monitoring
Atera
8.7
FinancialForce PSA
Multi-device monitoring
Atera
8.7
FinancialForce PSA
Automated alerts and notifications
Atera
8.3
FinancialForce PSA

Management Tasks

Atera
7.7
FinancialForce PSA
Patch Management
Atera
7.7
FinancialForce PSA
Service configuration management
Atera
7.5
FinancialForce PSA
Software and hardware inventory
Atera
8.8
FinancialForce PSA
Policy-based automation
Atera
6.8
FinancialForce PSA

Reporting

Atera
8.0
FinancialForce PSA
Performance data reports
Atera
8.5
FinancialForce PSA
Customizable reporting
Atera
7.9
FinancialForce PSA
Data visualization
Atera
7.7
FinancialForce PSA
Risk analysis
Atera
7.8
FinancialForce PSA

Security

Atera
7.4
FinancialForce PSA
Data backup and recovery
Atera
7.3
FinancialForce PSA
Antivirus and malware management
Atera
7.5
FinancialForce PSA
Adinistraor access control
Atera
7.5
FinancialForce PSA

Project Management

Atera
FinancialForce PSA
6.0
Task Management
Atera
FinancialForce PSA
8.0
Resource Management
Atera
FinancialForce PSA
8.0
Gantt Charts
Atera
FinancialForce PSA
7.0
Scheduling
Atera
FinancialForce PSA
7.0
Workflow Automation
Atera
FinancialForce PSA
4.0
Team Collaboration
Atera
FinancialForce PSA
2.1
Support for Agile Methodology
Atera
FinancialForce PSA
5.1
Support for Waterfall Methodology
Atera
FinancialForce PSA
7.0
Document Management
Atera
FinancialForce PSA
5.0
Email integration
Atera
FinancialForce PSA
3.0
Mobile Access
Atera
FinancialForce PSA
5.0
Timesheet Tracking
Atera
FinancialForce PSA
8.0
Change request and Case Management
Atera
FinancialForce PSA
6.0
Budget and Expense Management
Atera
FinancialForce PSA
8.0

Professional Services Automation

Atera
FinancialForce PSA
6.7
Quotes/estimates
Atera
FinancialForce PSA
3.0
Invoicing
Atera
FinancialForce PSA
7.0
Project & financial reporting
Atera
FinancialForce PSA
8.0
Integration with accounting software
Atera
FinancialForce PSA
8.7

Pros

Atera

  • Patch management is very good. Easy to use and very accurate.
  • Hardware monitoring is good and alerts are on time - we always know what is happening.
  • Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.
Kallie Koortz | TrustRadius Reviewer

FinancialForce PSA

  • The biggest strength of FinancialForce PSA is that it's built upon the force.com platform, which means it is very easily customizable to our business needs.
  • Projects are easily created, as well as milestones and assignments.
  • "Actuals" (dollars and hours) are calculated automatically, and are easily reported on.
  • Resources are easily managed by using the Resource Planner
  • FinancialForce PSA support is outstanding!
Luke Fitzwater | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

FinancialForce PSA

  • The product is still maturing as a full featured PSA tool. The feature roadmap is compelling but is still being built out.
  • Tool is ideal for managing a services business. It is not yet a project manager tool.
  • Limited reporting
  • Maturing change order process
  • Limited integration to back-end financial systems beyond Financial Force Financials. We use Netsuite.
  • The underlying SalesForce UI is constrained and can be keystroke intensive at times
  • Limited archiving of historical data
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

FinancialForce PSA

FinancialForce PSA 9.0
Based on 3 answers
There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
Luke Fitzwater | TrustRadius Reviewer

Usability

Atera

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 8.0
Based on 2 answers
It is maturing and does what it does well although it is not fully complete.

Integration to SF is great.

Gives great visibility to incoming services projects and allows the staffing process to start on pipeline deals.

There are certain processes that take more click-throughs then needed so there are refinement opportunities around the UI.

The resource management screen and project status views have really matured since our original purchase, and while not perfect, allow business leaders to do their jobs.

Configurations vs. customizations. We seem to have to bring in an Apex developer to do a customization for changes I would think could be configuration settings
Anonymous | TrustRadius Reviewer

Reliability and Availability

Atera

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 9.0
Based on 2 answers
We have maybe had 1-2 outages over 3 years.
Anonymous | TrustRadius Reviewer

Performance

Atera

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 7.0
Based on 2 answers
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
Anonymous | TrustRadius Reviewer

Support Rating

Atera

Atera 8.8
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

FinancialForce PSA

FinancialForce PSA 9.0
Based on 6 answers
Every time I submit a new help request, whether it's an actual help request or just a question about FinancialForce PSA, I always feel that I'm receiving world class support. The support we receive from FinancialForce PSA is always very detailed and professional. There are some requests that take longer than other for the initial response, which is why I did not give a full 10.
Luke Fitzwater | TrustRadius Reviewer

In-Person Training

Atera

No answers on this topic

FinancialForce PSA

It was fine.
Anonymous | TrustRadius Reviewer

Implementation Rating

Atera

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 8.0
Based on 2 answers
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
Anonymous | TrustRadius Reviewer

FinancialForce PSA

FF PSA is a robust Project Management solution that can be configured to fits any size business. We have tried several other applications and PSA so far has met and exceeded our needs. We run our day to day operations on Salesforce so having a solution that is native was a must have. PSA met that requirement and much more.
Machell Enke | TrustRadius Reviewer

Return on Investment

Atera

  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
Anonymous | TrustRadius Reviewer

FinancialForce PSA

  • FinancialForce PSA has helped us improve our data tracking and allows us to get more granular about our financial information and performance.
  • PSA has given more tools and reports to individual contributors to take greater ownership over their own data, and has increased accountability across the organization.
  • PSA has added a fairly hefty administrative burden to individuals, project managers, and our financial team.
Anonymous | TrustRadius Reviewer

Screenshots

FinancialForce PSA

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$79 Per Technician

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

FinancialForce PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

FinancialForce PSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atera
8.7
FinancialForce PSA
5.1

Likelihood to Renew

Atera
9.1
FinancialForce PSA
9.0

Usability

Atera
FinancialForce PSA
8.0

Reliability and Availability

Atera
FinancialForce PSA
9.0

Performance

Atera
FinancialForce PSA
7.0

Support Rating

Atera
8.8
FinancialForce PSA
9.0

Implementation Rating

Atera
FinancialForce PSA
8.0

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