Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
Hexnode UEM
Score 8.8 out of 10
N/A
Hexnode is a Unified Endpoint Management solution from Mitsogo Inc. that aims to simplify the way people work with the help of intelligent tools. The management platform streamlines the device lifecycle model to offer its support at every stage, from device onboarding to the end of its life. It also gives a hand-free experience with automatic enrollment using Zero-touch enrollment, Knox Mobile Enrollment, and ABM and endpoint management with the help of dynamic group allocation in…
$1.08
per month
Pricing
Atera
Hexnode UEM
Editions & Modules
MSP - Pro
$99
per month per user
MSP - Growth
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Power
$169
per month per user
IT Department - Expert
$169
per month per user
IT Department - Master
$199
per month per user
Express
$1.08
per device, per month
Pro
$1.80
per device, per month
Enterprise
$2.7
per device, per month
Ultimate
$3.6
per device, per month
Ultra
$5.4
per device, per month
Offerings
Pricing Offerings
Atera
Hexnode UEM
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Unlimited devices.
Prices per user, per month, billed annually.
No support costs, No maintenance charges. Per device pricing
As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.
Hexnode was best suited for us to manage android devices and more specifically for Kiosk Lockdown and restrictions. Hexnode being a UEM offers support for platforms as well. It certainly does open doors for us to increase and take up more devices under the management of Hexnode. As said earlier, Hexnode does not support wearables as of now; would be great if they could start supporting them soon.
Support, if you need them they are there and they always have the answers you need.
The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
The shared script library is an amazing resource for troubleshooting and streamlining.
The development teams are open to adding features and have done so frequently based on user requests.
We utilize a small number of Windows devices in addition to Android ones, however, Hexnode UEM has very few Windows-specific restrictions compared to those for other platforms.
When we turned on the remote control, the Hexnode for Work app would periodically crash.
We had to get in touch with their tech support to resolve the issue because the Multi app kiosk mode for Windows devices was not correctly pushed.
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
We were in the market for a solution that would reduce the workload on our client and the initial choice was Scalefusion; however, on getting a free trial, the UI wasn't that easy to use, and Scalefusion seemed like a smaller company which is new to endpoint management. Whereas Hexnode UEM seemed a little more established and the UI was light years ahead.
We have been able to add new employees/devices without increasing my staff to support them.
The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.
