What users are saying about
Top Rated
92 Ratings
Top Rated
17 Ratings
Top Rated
92 Ratings
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Score 8.7 out of 100
Top Rated
17 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Atera is rated higher in 1 area: Likelihood to Recommend
  • Hexnode UEM is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

9.0

Atera

90%
54 Ratings
8.8

Hexnode UEM

88%
14 Ratings

Likelihood to Renew

9.1

Atera

91%
1 Rating
10.0

Hexnode UEM

100%
1 Rating

Usability

Atera

N/A
0 Ratings
10.0

Hexnode UEM

100%
1 Rating

Support Rating

9.0

Atera

90%
7 Ratings
10.0

Hexnode UEM

100%
1 Rating

Implementation Rating

Atera

N/A
0 Ratings
10.0

Hexnode UEM

100%
1 Rating

Likelihood to Recommend

Atera

For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
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Mitsogo Inc

Hexnode was best suited for us to manage android devices and more specifically for Kiosk Lockdown and restrictions. Hexnode being a UEM offers support for platforms as well. It certainly does open doors for us to increase and take up more devices under the management of Hexnode. As said earlier, Hexnode does not support wearables as of now; would be great if they could start supporting them soon.
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Pros

Atera

  • Easy to deploy, both in general or to a specific customer.
  • Remote management tools that are in line with every other major solution out there.
  • Real-time alerts that allow for easy monitoring of vital systems.
  • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
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Mitsogo Inc

  • Setting mandatory applications and the silent installation of enterprise apps.
  • Hexnode integrates with the Apple Device Enrollment Program and Apple Volume Purchase Program, enabling bulk software purchases and device enrollment.
  • Blocklisted applications would be uninstalled from the device and would not be available for download again.
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Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
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Mitsogo Inc

  • We utilize a small number of Windows devices in addition to Android ones, however, Hexnode UEM has very few Windows-specific restrictions compared to those for other platforms.
  • When we turned on the remote control, the Hexnode for Work app would periodically crash.
  • We had to get in touch with their tech support to resolve the issue because the Multi app kiosk mode for Windows devices was not correctly pushed.
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Pricing Details

Atera

Starting Price

$99 per month

Editions & Modules

Atera editions and modules pricing
EditionModules
Pro$991
Growth$1292
Power$1693

Footnotes

  1. Per Technician
  2. Per Technician
  3. Per Technician

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Unlimited devices & agents. No hidden fees. No contracts.

Pricing Info

Hexnode UEM

Starting Price

$1.08 per month

Editions & Modules

Hexnode UEM editions and modules pricing
EditionModules
Express$1.081
Pro$1.802
Enterprise$2.73
Ultimate$3.64
Ultra$5.45

Footnotes

  1. per device, per month
  2. per device, per month
  3. per device, per month
  4. per device, per month
  5. per device, per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

No support costs, No maintenance charges, No hidden fees. Plain per device pricing

Likelihood to Renew

Atera

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Mitsogo Inc

It works exactly as needed, no need to find another solution.
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Usability

Atera

No answers on this topic

Mitsogo Inc

Incredibly easy to use and setup.
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Support Rating

Atera

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Mitsogo Inc

Online chat support is the best I have received from my vendors.
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Implementation Rating

Atera

No answers on this topic

Mitsogo Inc

Follow the steps, and it will install very easy.
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Alternatives Considered

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
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Mitsogo Inc

We were in the market for a solution that would reduce the workload on our client and the initial choice was Scalefusion; however, on getting a free trial, the UI wasn't that easy to use, and Scalefusion seemed like a smaller company which is new to endpoint management. Whereas Hexnode UEM seemed a little more established and the UI was light years ahead.
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Return on Investment

Atera

  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
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Mitsogo Inc

  • As an ISO certified company, we needed a robust solution to secure our devices and Hexnode's reputation was a no-brainer for us.
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Screenshots

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