What users are saying about
Top Rated
92 Ratings
Top Rated
92 Ratings
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Score 8.7 out of 100
66 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Network Performance Monitoring

    Atera

    Feature Set Not Supported
    N/A
    7.9

    SolarWinds ipMonitor

    79%
    SolarWinds ipMonitor ranks higher in 5/5 features

    Automated network device discovery

    N/A
    0 Ratings
    8.1
    81%
    10 Ratings

    Network monitoring

    N/A
    0 Ratings
    8.6
    86%
    23 Ratings

    Alerts

    N/A
    0 Ratings
    8.6
    86%
    23 Ratings

    Network mapping

    N/A
    0 Ratings
    7.7
    77%
    19 Ratings

    Customizable reports

    N/A
    0 Ratings
    6.4
    64%
    23 Ratings

    Attribute Ratings

    • Atera is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    7.7

    SolarWinds ipMonitor

    77%
    23 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    8.2

    SolarWinds ipMonitor

    82%
    1 Rating

    Usability

    Atera

    N/A
    0 Ratings
    8.2

    SolarWinds ipMonitor

    82%
    6 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    8.8

    SolarWinds ipMonitor

    88%
    8 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    SolarWinds

    SolarWinds ipMonitor is well suited in situation where customer do not wants to hold the responsibility of underlying monitoring infrastructure management such as Servers, Database, website and their high availability. And of course when you need Network, Servers, Services fault and performance monitoring. When you have specialized network monitoring requirement such as Configuration backup, netflow traffic analysis then this is not the right tool.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
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    SolarWinds

    • ipMonitor is well suited to use SNMP sources to monitor up states and usage such as network interfaces
    • ipMonitor does a great job of measuring bandwidth usage and delivering a long term 'picture' of usage
    • ipMonitor has an exceptional interface that is easy to use and simple to navigate
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    SolarWinds

    • It is a very complete and versatile software, but its price can be somewhat high for small companies.
    • During the analysis of the collected data the process can be somewhat slow, so it takes more time than expected.
    • Its configuration process can be somewhat complex since it requires several configurations so having prior knowledge is helpful.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    SolarWinds ipMonitor

    Starting Price

    $1,570 installation

    Editions & Modules

    SolarWinds ipMonitor editions and modules pricing
    EditionModules
    ipMonitor -2500 Monitors$57701
    ipMonitor - 1000 Monitors$26202
    ipMonitor - 500 Monitors$15703

    Footnotes

    1. installation
    2. installation
    3. installation

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Read full review

    SolarWinds

    I have very few pieces of software, that are specific to IT and IT services, that just work. Honestly, I don't need the support as it never breaks, but I believe in rewarding vendors that make valuable products
    Read full review

    Usability

    Atera

    No answers on this topic

    SolarWinds

    SolarWinds ipMonitor is a perfectly decent network mapper and performance metric gatherer, but it is held back by the UI, which can be hard to navigate once you have more than a couple dozen assets in there. It is fairly priced, but it also sometimes takes a really long time before results come in.
    Read full review

    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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    SolarWinds

    Although I had not much support ticket with ipMonitor support team but I can share my overall experience with SolarWinds products and support team. I am working with SolarWinds support team since last 7 years and in last 2-3 years I have seen a significant improvement in knowledge documentation which is helping end users to troubleshoot problems by themselves. Apart from this SolarWinds phone call based support is very nice as tickets and emails might take some time but a direct phone call can get your job done quickly comparatively.
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    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
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    SolarWinds

    We were trying to evaluate different providers and ipMonitor suited us because we had on-prem and cloud instances and management decided to check the paid tool. The ipMonitor is a very responsive tool and it served the purpose well but as IT is evolving and needs are changing, we discontinued the ipMonitor and shifted to Zabbix due to the customization which was the need at the time.
    Read full review

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Read full review

    SolarWinds

    • We currently use an outside service to monitor critical network nodes. We will do away with that service shortly.
    • We no longer have to wait to hear from our users if there is a network device down. We will be proactively alerted and we can begin to remediate immediately helping to limit downtime.
    • After initial setup and some tweaking, it requires little to no time to maintain.
    Read full review

    Screenshots

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