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Top Rated
83 Ratings

Atera

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Top Rated
83 Ratings
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Score 8.9 out of 100
32 Ratings
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Score 6.8 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.5

    Atera

    85%

    Ivanti ITSM Service Desk, powered by Heat

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.5
    85%
    51 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.8
    78%
    41 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.7
    87%
    51 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.6
    86%
    52 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.8

    Atera

    78%

    Ivanti ITSM Service Desk, powered by Heat

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    8.0
    80%
    50 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    44 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    51 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.0
    70%
    39 Ratings
    N/A
    0 Ratings

    Reporting

    8.0

    Atera

    80%

    Ivanti ITSM Service Desk, powered by Heat

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    42 Ratings
    N/A
    0 Ratings

    Data visualization

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Security

    7.8

    Atera

    78%

    Ivanti ITSM Service Desk, powered by Heat

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.6
    76%
    26 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    7.9
    79%
    33 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.0
    80%
    83 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    8.3

    Ivanti ITSM Service Desk, powered by Heat

    83%
    Ivanti ITSM Service Desk, powered by Heat ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Expert directory

    N/A
    0 Ratings
    7.9
    79%
    4 Ratings

    Service restoration

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    5.7

    Ivanti ITSM Service Desk, powered by Heat

    57%
    Ivanti ITSM Service Desk, powered by Heat ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    7.9
    79%
    5 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    1.2
    12%
    3 Ratings

    Change management

    Atera

    Feature Set Not Supported
    N/A
    8.0

    Ivanti ITSM Service Desk, powered by Heat

    80%
    Ivanti ITSM Service Desk, powered by Heat ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Change calendar

    N/A
    0 Ratings
    6.0
    60%
    5 Ratings

    Service-level management

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Attribute Ratings

    • Atera is rated higher in 1 area: Likelihood to Recommend
    • Ivanti ITSM Service Desk, powered by Heat is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.9

    Atera

    89%
    53 Ratings
    6.0

    Ivanti ITSM Service Desk, powered by Heat

    60%
    7 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Ivanti ITSM Service Desk, powered by Heat

    N/A
    0 Ratings

    Support Rating

    8.9

    Atera

    89%
    7 Ratings
    9.1

    Ivanti ITSM Service Desk, powered by Heat

    91%
    2 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Mike Ward | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat

    I would recommend this product to anyone looking for an ITSM solution. Overall the team is very easy to work with and the solution is on par with others in the market. We have no complaints about the product and we are scaling it to meet our growing needs.
    Anonymous | TrustRadius Reviewer

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Caleb Yankus | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat

    • Follow pre-defined workflows for ticket types.
    • Properly route tickets & messages to internal users.
    • Offer a simplified interface for writing message templates and workflows.
    Anonymous | TrustRadius Reviewer

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Maycon Menezes | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat

    • Interface could use a facelift
    • Communicate with users from tickets
    • When all task have been completed the option to close the ticket should be available, or it just hangs out there
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Atera

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    Atera Editions & Modules

    Edition
    Pro$991
    Growth$1291
    Power$1691
    1. Per Technician
    Additional Pricing Details
    Unlimited devices & agents. No hidden fees. No contracts.

    Ivanti ITSM Service Desk, powered by Heat

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Ivanti ITSM Service Desk, powered by Heat Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Atera

    Atera 9.1
    Based on 1 answer
    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Chris Miller | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Atera

    Atera 8.9
    Based on 7 answers
    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Terry Irwin | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat

    Ivanti ITSM Service Desk, powered by Heat 9.1
    Based on 2 answers
    Support system is very good. I believe they have done an excellent job supporting our questions
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Anonymous | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat

    They only system that I can compare against Service Desk is ConnectWise. With that in mind, I definitely see that Service Desk is much easier to maintain, design and improve. The visual representation of processes does assist with seeing how it's working. However, the window design is still severely lacking in comparison.
    Jason Koslowski | TrustRadius Reviewer

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Anonymous | TrustRadius Reviewer

    Ivanti ITSM Service Desk, powered by Heat

    • Our Help Desk agents have been able to streamline the incident process and we were able to create template for common types of calls like lock-outs and password resets. This has saved the help desk a ton of time and helps resolve customer issues more quickly
    • The change management module allowed us to completely transform our process. It is now simple and intuitive to enter a change and have it approved and worked.
    • The CMDB module has allowed us to begin tracking our assets in one place and seeing how they relate to each other. This is something that was not available prior and it has streamlined our organization.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Ivanti ITSM Service Desk, powered by Heat

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