Atera vs. Juniper Apstra System

If you are an MSP, this product does a lot more than other products and is easy to set up and use. I started the trial and had it fully functioning within half a day. I did not have an SCCM or Intune environment I could use. I was managing multiple businesses on different domains and this product help me centralize the management and provide support to the business and its users without major changes to the infrastructure.

Incentivized

• Easy to deploy, both in general or to a specific customer.
• Remote management tools that are in line with every other major solution out there.
• Real-time alerts that allow for easy monitoring of vital systems.
• Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.

Incentivized

• Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
• Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
• Integration with other remote access tools would be helpful.

Incentivized

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

Incentivized

I am able to set up various thresholds that are constantly monitored by Atera. Then, when one of these thresholds is passed, I am alerted to the issue. This allows me to go about my business as usual without having to be stuck in my ticketing system the whole time. The email also gives me the ability to know where or not I should be jumping into action or if I have some time to respond.

Incentivized

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

Incentivized

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Incentivized

• The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Incentivized