What users are saying about
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Top Rated
69 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100
25 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

Redgate SQL Monitor

Redgate SQL Monitor is well suited for database administrators or companies who implement software that relies on SQL servers. It will help them test new changes and ensure this will not impact the performance of their software. It is a last resort for MSPs to use to get to the bottom of an ongoing performance issue with their SQL server.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
Redgate SQL Monitor
Remote monitoring
Atera
7.3
Redgate SQL Monitor
Network device monitoring
Atera
8.3
Redgate SQL Monitor
Multiple Server Monitoring
Atera
7.9
Redgate SQL Monitor
Multi-device monitoring
Atera
8.3
Redgate SQL Monitor
Automated alerts and notifications
Atera
7.7
Redgate SQL Monitor

Management Tasks

Atera
7.2
Redgate SQL Monitor
Patch Management
Atera
7.2
Redgate SQL Monitor
Service configuration management
Atera
6.6
Redgate SQL Monitor
Software and hardware inventory
Atera
8.1
Redgate SQL Monitor
Policy-based automation
Atera
6.8
Redgate SQL Monitor

Reporting

Atera
7.6
Redgate SQL Monitor
Performance data reports
Atera
8.1
Redgate SQL Monitor
Customizable reporting
Atera
7.7
Redgate SQL Monitor
Data visualization
Atera
7.4
Redgate SQL Monitor
Risk analysis
Atera
7.1
Redgate SQL Monitor

Security

Atera
6.9
Redgate SQL Monitor
Data backup and recovery
Atera
7.3
Redgate SQL Monitor
Antivirus and malware management
Atera
7.3
Redgate SQL Monitor
Adinistraor access control
Atera
6.1
Redgate SQL Monitor

SQL Performance Monitoring

Atera
Redgate SQL Monitor
9.8
Performance dashboard
Atera
Redgate SQL Monitor
9.9
Intelligent alerting
Atera
Redgate SQL Monitor
9.0
Top SQL
Atera
Redgate SQL Monitor
10.0
Historical trend data
Atera
Redgate SQL Monitor
10.0
Virtualization support
Atera
Redgate SQL Monitor
10.0

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

Redgate SQL Monitor

  • It will tell you if your server is under attack.
  • You can quickly see how your server is performing and which queries are taking the longest
  • I gives you the feeling that you are in control of your database, that you know what is going on for when they users ring up and tell you that the server is slow
Doug Thompson | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

Redgate SQL Monitor

  • Incremental releases can be buggy
  • Isn't the best for pinpointing performance issues
  • Web interface can be sluggish
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

Redgate SQL Monitor

No score
No answers yet
No answers on this topic

Usability

Atera

No score
No answers yet
No answers on this topic

Redgate SQL Monitor

Redgate SQL Monitor 7.0
Based on 1 answer
Access to metrics is simple but I like easy access to top SQL
Chris Taylor | TrustRadius Reviewer

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

Redgate SQL Monitor

Redgate SQL Monitor 10.0
Based on 2 answers
Fast support responses from Redgate
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

Redgate SQL Monitor

Redgate SQL Monitor is a lot cheaper than SolarWinds Database Performance Analyzer. I prefer the SolarWinds' design and that it offers integration with other SolarWinds products we already use. SolarWinds supports more than SQL servers (Oracle, MySQL, Maria DB, IBM DB2) and the analysis seems to be much better. The Spiceworks SQL Server monitoring is a free tool and is ideal for monitoring small business SQL instances.
Anonymous | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

Redgate SQL Monitor

  • The quality of the product and give a negative investment impression, on the plus side when it does work it is a god send.
  • Day to day tasks as made simpler, and a feeling of security of realised. Just don't change anything.
Doug Thompson | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

Redgate SQL Monitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Redgate SQL Monitor Editions & Modules

Additional Pricing Details
All prices are per server and include one year’s support and upgrades. For clusters, each node requires a license. Virtual machines also require a license. You don't need to buy extra licenses for multiple SQL Server instances on a server.

Rating Summary

Likelihood to Recommend

Atera
7.9
Redgate SQL Monitor
9.9

Likelihood to Renew

Atera
9.1
Redgate SQL Monitor

Usability

Atera
Redgate SQL Monitor
7.0

Support Rating

Atera
8.7
Redgate SQL Monitor
10.0

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