Atera vs Riverbed Modeler

• Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
• Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
• Remote Background Access
• Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
• CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.

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• Allows the USE of C++ In Routing protocol of individual switch nodes
• Easy to use, Easy to setup a working network model, allows to even have computers and all sorts of peripherals like IP Printers etc
• You can stress test your network simulation, absolutely fantastic tool, bridges Monte Carlo with visual representations of the network in question
• Great Customer Support
• Good training articles available online, used as a staple in university setting.

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• Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
• Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
• Integration with other remote access tools would be helpful.

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• Riverbed Modeler needs to improve the scenarios of LAN MAN WAN, as the available scenarios under all of these follow a simple area structure that's not connected to the ISP when it comes to simulation. This generates dummy traffic.
• Riverbed Modeler also needs to work on the selection of result sets so that, as with most designed networks, we can select any result parameter to show. All the parameters are displayed, whether they are relevant or not. It needs to display only relevant result parameters to select.
• The back-end TCP/IP model needs more clarity to expose the structure to some changes.

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• High ROI is beacuse of the licencing model by technician instead of by agent.
• Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
• Give us a good challenge on our customer offer.

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• It comes with a costly paid license, but simulating the network before actual deployment saves a lot of costs, in case after deployment we feel performance is not good and we need to change. This would waste a lot of money, but Riverbed saves this money.
• Its OPNET GURU academic edition is available free of cost, but with limited functionality, which is good for students in maximum case. This will degrade our sale of Riverbed Modeler.
• A one-time investment in Modeler saves a lot of cost regarding networks, topology, designing, and provides a lifetime license with updates.

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