What users are saying about
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Top Rated
69 Ratings
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Top Rated
248 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100

ScienceLogic SL1

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Top Rated
248 Ratings
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Score 8 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

I have been working with monitoring solutions for 20 years and ScienceLogic is, in my opinion, the best tool. It covers all the functionality you would expect in a monitoring and performance managing tool and does it as well as any other tool and in many cases better than competitive products. On top of that functionality, SL offers a highly configurable automation platform whereby events trigger code snippets to do specified actions.When applied with the 'correct philosophy' it can deliver a great reduction in effort and efficiency in supporting an IT environment. The SL marketing material makes some bold claims about the efficiency and reduction in MTTR that can be achieved. I agree that these efficiencies can be achieved in the real world when applied looking at the whole IT Support processes.
Andy Roughton | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
ScienceLogic SL1
Remote monitoring
Atera
7.3
ScienceLogic SL1
Network device monitoring
Atera
8.3
ScienceLogic SL1
Multiple Server Monitoring
Atera
7.9
ScienceLogic SL1
Multi-device monitoring
Atera
8.3
ScienceLogic SL1
Automated alerts and notifications
Atera
7.7
ScienceLogic SL1

Management Tasks

Atera
7.2
ScienceLogic SL1
Patch Management
Atera
7.2
ScienceLogic SL1
Service configuration management
Atera
6.6
ScienceLogic SL1
Software and hardware inventory
Atera
8.1
ScienceLogic SL1
Policy-based automation
Atera
6.8
ScienceLogic SL1

Reporting

Atera
7.6
ScienceLogic SL1
Performance data reports
Atera
8.1
ScienceLogic SL1
Customizable reporting
Atera
7.7
ScienceLogic SL1
Data visualization
Atera
7.4
ScienceLogic SL1
Risk analysis
Atera
7.1
ScienceLogic SL1

Security

Atera
6.9
ScienceLogic SL1
Data backup and recovery
Atera
7.3
ScienceLogic SL1
Antivirus and malware management
Atera
7.3
ScienceLogic SL1
Adinistraor access control
Atera
6.1
ScienceLogic SL1

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

ScienceLogic SL1

  • Automation engine - easy to take scripted action on specific device events.
  • Automation action open source - the platform allows you to custom build snippet actions with Python to remediate any unhealthy event detected on devices.
  • Manager of managers - the platform has several ways of receiving inbound alerts and alarms not only from directly monitored devices but from 3rd-party solutions in the form of traps, emails and REST API connections.
Rob Duram | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

ScienceLogic SL1

  • Ability to utilize Downstream Suppression within different organizations. Monitoring multiple organizations requires an all or none with downstream suppression.
  • Access and hooks to the product can be cumbersome and almost too granular.
  • No configuration management or Netflow data. These additions could be game-changers for the product.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 8.6
Based on 9 answers
We migrated away from our 20-year-old homegrown solution and have no back-tracking capability. ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
Anonymous | TrustRadius Reviewer

Usability

Atera

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 6.9
Based on 6 answers
The core functions are there.
The complexity is due to the complexity of the space.
The score is based on comfort (I no longer notice the legacy UI) and the promise that I see in the 8.12 Unified UI (a vast improvement).
It is also based on the fact that with 8.12, you can now do everything in the new UI but you still have the legacy UI as a fallback (which should now be unnecessary for new installations)
Anonymous | TrustRadius Reviewer

Reliability and Availability

Atera

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.6
Based on 11 answers
Science Logic SL1 provides the option of Distributed deployment where multiple instances of each appliance can be deployed to manage the load and availability. SL1 provides a High Availability feature for Database Servers and Data Collection. If one of the Data Collectors in the collector group fails, it will automatically redistribute the devices from the failed Data Collector among the other Data Collectors in the Collector Group. The high availability feature for the Database server ensures that SL1 performs failover automatically to another server without causing the outage to the application.
Aditya Dev | TrustRadius Reviewer

Performance

Atera

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 11 answers
The performance is entirely dependent on the complexity of the environment/network being used to host the platform. Outside of those factors, the platform runs very efficiently and quickly out of the box. We have integrations with other platforms and neither seem to take a hit from our moderate API usage. Any issues with performance would be experienced by choices made in infrastructure or complexity of things built by the customer to display in the GUI (overly complicated and cluttered dashboards for example)
Matthew Carter | TrustRadius Reviewer

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

ScienceLogic SL1

ScienceLogic SL1 6.0
Based on 14 answers
In some cases and depending on the support representative support is good, but in general, it requires customer management of the case vs. vendor management of the cases....like pulling teeth... time-consuming, etc, etc. Also want to comment that this applies to the Technical Support Group and the PSO Group at ScienceLogic. Support appears to be degrading over the past few years vs getting better and I suspect this is a result of structural changes in support group e.g. off-shoring/subcontract support. The roll-out of a new case management system and self-support tool made obtaining support much more difficult.
Anonymous | TrustRadius Reviewer

In-Person Training

Atera

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 8.2
Based on 2 answers
On our side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the deployed platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
Anonymous | TrustRadius Reviewer

Online Training

Atera

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 2 answers
Only cover the basic, the most powerfull part of the tool was not covered.
Anonymous | TrustRadius Reviewer

Implementation Rating

Atera

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.8
Based on 15 answers
if we were to redo it, we would definitely engage a 3rd party company specialized in the implementataion and integration of ScienceLogic SL1. We took the out of the box product and tried to implemented to our envrionment. We struggled to integrated with our environment and our tools, as well as some limitation of ScienceLogic SL1 with some of our tools and ticketing system
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

ScienceLogic SL1

BMC TrueSight Operation Management, Infrastructure Management, Discovery, and CMDB can be all replaced by SL1. This is pretty impressive. However, the BMC product, while more complicated to install and manage, has some advantages. There are capability management and application visibility that can give you a very detailed view of what is happening in your applications. Entuity can be replaced as well. But Entuity is excellent when it comes to discovering the netowrk connections. Compared to it, SL1 excels when it comes to monitoring of the non-network infrastructure and event management. And there is the price point.
Anonymous | TrustRadius Reviewer

Scalability

Atera

No score
No answers yet
No answers on this topic

ScienceLogic SL1

ScienceLogic SL1 7.3
Based on 1 answer
Our deployment model is vastly different from product expectations.Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups.General Collection is our default collection group.Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors).Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs).We routinely test power in our data centers (yearly).Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary.Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
Anonymous | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

ScienceLogic SL1

  • This product made it possible to monitor things we couldn't before and allows us to paint a clearer picture of branch health to management than we've ever had before.
  • Scienelogic is well suited to root cause analysis as well. If we find the underlying issue and fix it, we improve uptime, overall reliability, and customer/employee satisfaction.
Britton Starr | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

ScienceLogic SL1

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ScienceLogic SL1 Editions & Modules

Edition
SL1 Premium – AI/ML-driven Analytics, Low-Code Automated Workflow Authoring$0
SL1 Base – Infrastructure Monitoring, Topology & Event Correlation$0
SL1 Advanced – Application Health, Automated Troubleshooting and Remediation Workflows$0
SL1 Standard – Infrastructure Monitoring – with Agents, Business Services, Incident Automation, CMDB Synchronization, Behavioral Correlation$0
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Atera
    7.9
    ScienceLogic SL1
    7.7

    Likelihood to Renew

    Atera
    9.1
    ScienceLogic SL1
    8.6

    Usability

    Atera
    ScienceLogic SL1
    6.9

    Reliability and Availability

    Atera
    ScienceLogic SL1
    7.6

    Performance

    Atera
    ScienceLogic SL1
    7.3

    Support Rating

    Atera
    8.7
    ScienceLogic SL1
    6.0

    In-Person Training

    Atera
    ScienceLogic SL1
    8.2

    Online Training

    Atera
    ScienceLogic SL1
    7.3

    Implementation Rating

    Atera
    ScienceLogic SL1
    7.8

    Scalability

    Atera
    ScienceLogic SL1
    7.3

    Add comparison