Atera vs. ManageEngine Site24x7

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
ManageEngine Site24x7
Score 9.1 out of 10
N/A
Site24x7 from ManageEngine is a full-stack application, website, server, cloud and network monitoring tool. Site24x7 offers code-level diagnostics and customizable error thresholds, end-to-end monitoring with topology visualization tools, and mobile accessibility.
$9
10 monitors
Pricing
AteraManageEngine Site24x7
Editions & Modules
MSP - Pro
$99
per month per user
MSP - Growth
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Power
$169
per month per user
IT Department - Expert
$169
per month per user
IT Department - Master
$199
per month per user
Starter
$9.00
10 monitors
Pro
$35.00
40 Monitors
Classic
$89.00
100 Monitors
Elite
$225.00
250 Monitors
Enterprise
$449.00
500 Monitors
Enterprise Plus Web
$899.00
2500 Monitors
Offerings
Pricing Offerings
AteraManageEngine Site24x7
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup fee$1 monitors
Additional DetailsUnlimited devices. Prices per user, per month, billed annually.Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.
More Pricing Information
Community Pulse
AteraManageEngine Site24x7
Top Pros
Top Cons
Features
AteraManageEngine Site24x7
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
0% above category average
ManageEngine Site24x7
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.3
84 Ratings
24% above category average
ManageEngine Site24x7
9.0
12 Ratings
12% above category average
Remote monitoring9.383 Ratings9.012 Ratings
Network device monitoring8.672 Ratings9.09 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Multiple Server Monitoring00 Ratings9.011 Ratings
Multi-device monitoring00 Ratings9.09 Ratings
Automated alerts and notifications00 Ratings9.012 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.0
83 Ratings
22% above category average
ManageEngine Site24x7
7.4
9 Ratings
0% above category average
Patch Management8.782 Ratings00 Ratings
Policy-based automation8.870 Ratings7.49 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
8% below category average
ManageEngine Site24x7
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
Atera
-
Ratings
ManageEngine Site24x7
8.0
11 Ratings
5% above category average
Performance data reports00 Ratings9.011 Ratings
Customizable reporting00 Ratings8.011 Ratings
Data visualization00 Ratings7.09 Ratings
Risk analysis00 Ratings8.08 Ratings
Security
Comparison of Security features of Product A and Product B
Atera
-
Ratings
ManageEngine Site24x7
6.6
2 Ratings
1% below category average
Antivirus and malware management00 Ratings6.62 Ratings
Best Alternatives
AteraManageEngine Site24x7
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10
Atera
Atera
Score 8.9 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
Atera
Atera
Score 8.9 out of 10
Enterprises

No answers on this topic

Redgate SQL Monitor
Redgate SQL Monitor
Score 8.2 out of 10
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User Ratings
AteraManageEngine Site24x7
Likelihood to Recommend
9.2
(86 ratings)
9.0
(14 ratings)
Likelihood to Renew
9.4
(4 ratings)
9.0
(1 ratings)
Usability
9.5
(33 ratings)
9.0
(1 ratings)
Support Rating
9.0
(5 ratings)
9.0
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
AteraManageEngine Site24x7
Likelihood to Recommend
Atera
As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
Site24x7 All-in-One Monitoring is well-suited for organizations with diverse IT infrastructures, including networks, servers, applications, and cloud services. For very small-scale environments with minimal IT infrastructure, a comprehensive all-in-one monitoring solution like Site24x7 might be more than what is necessary
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Pros
Atera
  • Support, if you need them they are there and they always have the answers you need.
  • The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
  • I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
  • The shared script library is an amazing resource for troubleshooting and streamlining.
  • The development teams are open to adding features and have done so frequently based on user requests.
Read full review
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
Read full review
Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
Read full review
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Ability to edit an existing maintenance schedule, vs creating a new one each time
  • Grouping of emails to SMS and non SMS alerts to save on false alerts
  • Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.
Read full review
Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
The user-friendly interface and intuitive design of Site24x7 may be attractive to organizations looking for a monitoring tool that is easy to set up and navigate.
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Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.
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Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
Site24x7 [All-in-One Monitoring] has some similarities to ThousandEyes. Especially in the troubleshooting aspect where both offer Web performance waterfall charts to analyze the issue better. Both have cloud-based servers globally that allow to determine performance on the Internet. Site24x7 has more features available so we selected it instead.
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Return on Investment
Atera
  • We have been able to add new employees/devices without increasing my staff to support them.
  • The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
  • They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Reduced downtime: We've reduced downtime because the alerts from Site24x7 get us working on a problem immediately.
  • Less required manpower: We do not need additional staff overnight or an outside contractor to monitor the network since we get alerts ourselves.
  • False alerts: We do occasionally get false alerts, which causes time spent after hours tracing a problem that does not exist.
Read full review
ScreenShots

Atera Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

ManageEngine Site24x7 Screenshots

Screenshot of Component wise metric breakdown in a Webpage Speed (Browser) monitorScreenshot of Summary page for a windows server monitorScreenshot of Response time and outages summary for a DNS server monitorScreenshot of Summary page for traces run on a Java applicationScreenshot of Desktop and mobile view of a Website monitorScreenshot of Homepage view