What users are saying about
Top Rated
90 Ratings
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Score 9 out of 100
32 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Monitoring Tasks

    Atera

    Feature Set Not Supported
    N/A
    8.4

    Site24x7 All-in-One Monitoring

    84%
    Site24x7 All-in-One Monitoring ranks higher in 5/5 features

    Remote monitoring

    N/A
    0 Ratings
    9.1
    91%
    11 Ratings

    Network device monitoring

    N/A
    0 Ratings
    7.5
    75%
    8 Ratings

    Multiple Server Monitoring

    N/A
    0 Ratings
    8.6
    86%
    10 Ratings

    Multi-device monitoring

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Automated alerts and notifications

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    Management Tasks

    Atera

    Feature Set Not Supported
    N/A
    7.4

    Site24x7 All-in-One Monitoring

    74%
    Site24x7 All-in-One Monitoring ranks higher in 1/1 features

    Policy-based automation

    N/A
    0 Ratings
    7.4
    74%
    9 Ratings

    Reporting

    Atera

    Feature Set Not Supported
    N/A
    8.5

    Site24x7 All-in-One Monitoring

    85%
    Site24x7 All-in-One Monitoring ranks higher in 4/4 features

    Performance data reports

    N/A
    0 Ratings
    8.2
    82%
    10 Ratings

    Customizable reporting

    N/A
    0 Ratings
    8.4
    84%
    10 Ratings

    Data visualization

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Risk analysis

    N/A
    0 Ratings
    8.6
    86%
    7 Ratings

    Security

    Atera

    Feature Set Not Supported
    N/A
    6.7

    Site24x7 All-in-One Monitoring

    67%
    Site24x7 All-in-One Monitoring ranks higher in 1/1 features

    Antivirus and malware management

    N/A
    0 Ratings
    6.7
    67%
    2 Ratings

    Attribute Ratings

    • Atera is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    8.6

    Site24x7 All-in-One Monitoring

    86%
    13 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Site24x7 All-in-One Monitoring

    N/A
    0 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    8.1

    Site24x7 All-in-One Monitoring

    81%
    3 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Zoho Corporation

    [Site24x7 All-in-One Monitoring is] well suited in website monitoring where especially for uptime and availability of the website. Due to its cloud nature, the company has servers distributed globally that allow to check site availability from anywhere in the world.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Zoho Corporation

    • Very clean website UI. Tests are well categorized and navigation is very simple.
    • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
    • The cost of the platform is very cheap and the cost also scales at a low amount.
    • No on-premise footprint. All cloud-based.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Zoho Corporation

    • Ability to edit an existing maintenance schedule, vs creating a new one each time
    • Grouping of emails to SMS and non SMS alerts to save on false alerts
    • Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Site24x7 All-in-One Monitoring

    Starting Price

    $9 10 monitors

    Editions & Modules

    Site24x7 All-in-One Monitoring editions and modules pricing
    EditionModules
    Starter$9.001
    Pro$35.002
    Classic$89.003
    Elite$225.004
    Enterprise$449.005
    Enterprise Plus Web$899.006

    Footnotes

    1. 10 monitors
    2. 40 Monitors
    3. 100 Monitors
    4. 250 Monitors
    5. 500 Monitors
    6. 2500 Monitors

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $1.00

    Additional Details

    Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Read full review

    Zoho Corporation

    No answers on this topic

    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Read full review

    Zoho Corporation

    I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.
    Read full review

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Read full review

    Zoho Corporation

    The biggest difference between Site24x7 and products like PRTG, Nagios, or Icinga, is that Site24x7 is hosted off the network, completely externally. The others do a great job on network alerts-- and some can even be configured to send SMS or phone calls with the right equipment and plugins-- but they usually reside in the network or at least on-site. Hosting them in the cloud might be a way around that, in which case they would be pretty similar to Site24x7 in capability, but without the additional software costs in the case of Nagios and Icinga (both open source).
    Read full review

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Read full review

    Zoho Corporation

    • Cost savings have been substantial at approximately 70%.
    • We do suffer delayed email notifications and regular locational failures from 24x7. However, this is easily overcome by extra locational checks.
    • Much quicker responses from out of hours teams with the benefit of the mobile app, which is user-friendly.
    Read full review

    Screenshots

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