What users are saying about
Top Rated
90 Ratings
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Score 9 out of 100
15 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Monitoring Tasks

    Atera

    Feature Set Not Supported
    N/A
    6.8

    TeamViewer Web Monitoring (Monitis)

    68%
    TeamViewer Web Monitoring (Monitis) ranks higher in 5/5 features

    Remote monitoring

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Network device monitoring

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Multiple Server Monitoring

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Multi-device monitoring

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Automated alerts and notifications

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Reporting

    Atera

    Feature Set Not Supported
    N/A
    7.0

    TeamViewer Web Monitoring (Monitis)

    70%
    TeamViewer Web Monitoring (Monitis) ranks higher in 3/3 features

    Performance data reports

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customizable reporting

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Data visualization

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Security

    Atera

    Feature Set Not Supported
    N/A
    7.0

    TeamViewer Web Monitoring (Monitis)

    70%
    TeamViewer Web Monitoring (Monitis) ranks higher in 1/1 features

    Administrator access control

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Atera is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    7.5

    TeamViewer Web Monitoring (Monitis)

    75%
    3 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings

    TeamViewer Web Monitoring (Monitis)

    N/A
    0 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    TeamViewer

    Monitis does extremely well at monitoring external connections in a simple and intuitive way. However, it doesn't provide deeper insights into why those services may have gone offline. There isn't an integrated trace route or net path type capability for individual uptime monitors. Great for alerting, not so much for investigation. It is a fantastic tool for alerting you to outages.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    TeamViewer

    • Monitis is very strong in networks
    • Monitis is valuable in all the monitoring procedures relating to telephony and general control of lines.
    • The administration of networks in the servers allows an adequate and centralized control.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    TeamViewer

    • User experience
    • URL sharing
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    TeamViewer Web Monitoring (Monitis)

    Starting Price

    Editions & Modules

    TeamViewer Web Monitoring (Monitis) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required $5

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      TeamViewer

      No answers on this topic

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      TeamViewer

      No answers on this topic

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      TeamViewer

      Monitis isn't a true RMM system in that it really lacks the second "M". This product does fantastic at remotely monitoring a large variety of endpoint types without an agent and is capable of getting even more in-depth with its agent-based monitoring. However, it is definitely not a replacement for a full RMM product like SolarWinds, Kaseya, or ConnectWise. It can be a great product to augment your existing tools but isn't likely a replacement.
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      TeamViewer

      • It has been adequate since it identifies my levels of financial indices which I wish to reach or maintain.
      • In the time I had this tool, the control has been more positive than negative, and I like how effective it can be in the different aspects that use it.
      Read full review

      Screenshots

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