Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
Teamwork.com
Score 8.3 out of 10
N/A
Teamwork.com is a project management platform built specifically for client work. The platform helps users deliver work on time and on budget, eliminate client chaos, and understand profitability. Teamwork.com’s customers track and manage their projects with a suite of integrated solutions such as helpdesk, collaboration, knowledge sharing and customer relationship management add-ons, enabling Teamwork.com to be the ‘one-stop shop’ solution for business owners. Headquartered in Cork,…
$12.50
per user/per month
Pricing
Atera
Teamwork.com
Editions & Modules
MSP - Pro
$99
per month per user
MSP - Growth
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Power
$169
per month per user
IT Department - Expert
$169
per month per user
IT Department - Master
$199
per month per user
Pro
$12.50
per user/per month
Premium
$22.50
per user/per month
Free Forever
Free
Up to 5 users
Enterprise
Contact sales team
Offerings
Pricing Offerings
Atera
Teamwork.com
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
Unlimited devices.
Prices per user, per month, billed annually.
Atera is amazing for any one man or woman IT person who has a decent-sized computer fleet to manage but does not have an infinite budget to pay for all of those endpoints at the prices other RMMs charge on a per-device basis. Also, the team feels smaller and more connected to its customers.
Teamwork is awesome for teams who need a flexible tool that supports all types of projects. Since it supports kanban it makes visualizing the work to be done and the work in progress very easy. The Gantt chart support is decent and helps to understand how a team is doing when it comes to getting work done in a given time frame. Teamwork isn't a great option for companies that have a bunch of projects going simultaneously due to the way Teamwork structures their billing based on a number of active projects.
Simple Interface. The interface (via a web browser) makes it easy to perform all functions quickly and easily.
Remote Access. There are several options not only built into Atera but also which can be integrated into Atera which makes remote access a breeze.
Patch Management. OS updates are simplified with the ability to set policies and approvals of updates to systems. Pushing out updates is as simple as a few clicks.
Visualization needs to be improved, charts graphs are limited
Value stream mapping should be available to determine and prioritize the work.
Documentation should be available stepwise with export and printable facility.
It should be configurable like ERP with cross functionalities of different users, where users login, assign and approve the work, job or project details, where it should be collectively effected on a project.
Add many examples, little more AI, Machine learning required for suggestion and recommendation. It would be a plus point
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
We are already at an annual contract, and have been for the past 5 years; so far the system has delivered, and our personal is already trained in it. A major overhaul of our entire infrastructure (as in moving everything to a single, unified platform) might change the current continuity of Teamwork Projects on our organization, but that's not feasible in the near future.
I feel like I have a good grasp on the status of my clients all the time. When they complain about Internet dropouts, I put availability monitoring on the client workstation or server and in a few days you have a graph you can show them of uptime. That has been perceived by clients as a great service
I give it a 9 out of 10, because there is a bit of a learning curve when you first start using Teamwork Projects because there is a lot to learn & recognize where to find it. They do offer a good range of tools that can be applied to every project - So say you're working on an internal project and don't need Milestones or Billing, you can shut those modules off. This can help simplify the interface for beginners. Once you've had a few days in Teamwork Projects, I think it's a 10/10 usability. It's very easy to accomplish your tasks and keep track of what you're managing.
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
We've been able to meet with the customer success team on multiple occasions to discuss the roadmap and learn about the company culture. Being based in Ireland, we occasionally have to wait until they wake up to get support requests handled in the states and larger conversations about big enhancement requests were politely collected but not followed up on
I have a love hate relationship with Kaseya in two different companies. Kaseya is clunky, unreliable, and feels like trying to navigate my customers systems through an excel sheet, with most of its functionality not being reliable. Also, the way they managed the breach was ridiculous, and the product came back worse than it was before, and we used the SaaS version that was not compromised. Atera is exactly what I expect a modern-day MSP toolset to look like. I would probably use this for internal IT as well.
I spoke about this quite a bit before, but as far as usability goes, Microsoft Projects is totally useless for me, so I avoid it at all costs. Basecamp was just a task management app and had very small feature set beyond that. We had to rig it to do other things for us, but it failed at that. Asana was a very nice app to trial, but it lacked many of the features that we were looking for.
Teamwork was a great starter into project management software. We were WAY more organized and efficient than we ever were with Trello boards and the PM software included with our accounting system.
Clients were mostly pleased with interacting with Teamwork, and appreciated the ability to track their comments and requests in one place.
Ultimately, we stopped using Teamwork after about 6 months because we need something more focused on web development projects specifically
