What users are saying about
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Top Rated
83 Ratings
15 Ratings

Atera

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Top Rated
83 Ratings
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Score 8.9 out of 100
15 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.5

    Atera

    85%

    Tivoli

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.5
    85%
    51 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.8
    78%
    41 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.7
    87%
    51 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.6
    86%
    52 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.8

    Atera

    78%

    Tivoli

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    8.0
    80%
    50 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    44 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    51 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.0
    70%
    39 Ratings
    N/A
    0 Ratings

    Reporting

    8.0

    Atera

    80%

    Tivoli

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    42 Ratings
    N/A
    0 Ratings

    Data visualization

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Security

    7.8

    Atera

    78%

    Tivoli

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.6
    76%
    26 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    7.9
    79%
    33 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.0
    80%
    83 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Atera is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    Atera

    89%
    53 Ratings
    8.0

    Tivoli

    80%
    3 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Tivoli

    N/A
    0 Ratings

    Support Rating

    8.9

    Atera

    89%
    7 Ratings

    Tivoli

    N/A
    0 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Mike Ward | TrustRadius Reviewer

    Tivoli

    For either DB2 or zLinux, Tivoli is hands-down the best solution. For Oracle and other operating systems, there are more advanced solutions available. Some of these features are considered "game-changing" by our Sys Admins. Of the three solutions I've dealt with, Tivoli ranks right in the middle with cost, features, and complexity. A nice solution (and the best for the options I listed above), but not cutting-edge.
    Anonymous | TrustRadius Reviewer

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Caleb Yankus | TrustRadius Reviewer

    Tivoli

    • Fully customizable
    • Automate various portions of various applications
    • Great at Access Management (but also Release, Change, Event, etc)
    Shaun Houshmand | TrustRadius Reviewer

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Maycon Menezes | TrustRadius Reviewer

    Tivoli

    • Tivoli is not manageable from the GUI console and I believe it needs a dedicated resource to manage the software.
    • Tivoli (TSM) configuration is complex, granular, and scalable with customizable configuration features, but it requires a good administrator that has a strong knowledge of the product.
    • It needs additional agents or plugins for administration; for example, I have to use an MMC plug-in on the servers.
    Naveen Sharma | TrustRadius Reviewer

    Pricing Details

    Atera

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    Atera Editions & Modules

    Edition
    Pro$991
    Growth$1291
    Power$1691
    1. Per Technician
    Additional Pricing Details
    Unlimited devices & agents. No hidden fees. No contracts.

    Tivoli

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    Tivoli Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Atera

    Atera 9.1
    Based on 1 answer
    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Chris Miller | TrustRadius Reviewer

    Tivoli

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Atera

    Atera 8.9
    Based on 7 answers
    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Terry Irwin | TrustRadius Reviewer

    Tivoli

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Anonymous | TrustRadius Reviewer

    Tivoli

    Tivoli sits right in the middle of these two products, all things considered. Each has its own strengths (Cohesity has bells and whistles, CommVault works well with Microsoft). Tivoli is a nice blend and rock-solid once implemented.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Anonymous | TrustRadius Reviewer

    Tivoli

    • Single sign on and web-threat protection
    • Cutting down time to enter multiple usernames and passwords
    • Cutting support call times across multi apps
    Shaun Houshmand | TrustRadius Reviewer

    Screenshots

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