What users are saying about
Top Rated
91 Ratings
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Score 8.9 out of 100
9 Ratings
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Score 8.3 out of 100

Attribute Ratings

  • Atera and IBM Netcool Network Management are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Atera

90%
54 Ratings
9.0

IBM Netcool Network Management

90%
1 Rating

Likelihood to Renew

9.1

Atera

91%
1 Rating

IBM Netcool Network Management

N/A
0 Ratings

Support Rating

9.0

Atera

90%
7 Ratings

IBM Netcool Network Management

N/A
0 Ratings

Likelihood to Recommend

Atera

For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
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IBM

This tool was integrated with Control-M, so whenever we receive any job failure, long-running job, job not started yet, etc, we receive an alert against it. This tool is also integrated with Maximo where we receive the incidents as well for it. Alert's color was as per the criticality of the job and that makes it very easy for an associate to act on it to resolve. We have the SLAs for the jobs as per the urgency of the jobs.
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Pros

Atera

  • Easy to deploy, both in general or to a specific customer.
  • Remote management tools that are in line with every other major solution out there.
  • Real-time alerts that allow for easy monitoring of vital systems.
  • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
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IBM

  • This is one of the best monitoring tools.
  • Very simple to user.
  • Color code makes it very simple as per severity.
  • We receive the heartbeat alert every hour that shows the system is running up and fine.
  • We have black, red, yellow, and orange color alerts that show the critical, urgent, major, and minor incidents.
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Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
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IBM

  • Sometimes color differences of the incidents as per the criticality .
  • We don't receive the heartbeat alerts sometimes.
  • If the tool is down and we don't receive the alerts on the console we wait for the heartbeat alert and it makes some extra delay in resolving things.
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Pricing Details

Atera

Starting Price

$99 per month

Editions & Modules

Atera editions and modules pricing
EditionModules
Pro$991
Growth$1292
Power$1693

Footnotes

  1. Per Technician
  2. Per Technician
  3. Per Technician

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Unlimited devices & agents. No hidden fees. No contracts.

Pricing Info

IBM Netcool Network Management

Starting Price

Editions & Modules

IBM Netcool Network Management editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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    IBM

    No answers on this topic

    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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    IBM

    No answers on this topic

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
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    IBM

    This is one of the essential tools for monitoring. This tool was integrated with Maximo and Control-M in my organization. So whenever any job failed in Control-M, we receive an alert against it in the IBM Netcool/OMNIbus. We receive the alerts in different colors as per the criticality. Black for critical ones(Sev1), red for urgent (Sev2), yellow for major(Sev3), and orange for minor(Sev4). So it makes an easy to operate and act on the alerts as per the severity. This tool is very user-friendly and easy to use. No additional training is required for the tool to operate, just a simple KT is enough.
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    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
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    IBM

    • Color feature of the alerts as per the criticality is the amazing feature.
    • Heartbeat alert is also an unique feature.
    • No additional training is required to use this tool. just a simple KT is enough.
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    Screenshots

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