What users are saying about
Top Rated
90 Ratings
19 Ratings
Top Rated
90 Ratings
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Score 9 out of 100
19 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Project Management

    Atera

    Feature Set Not Supported
    N/A
    8.5

    Unanet

    85%
    Unanet ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    7.3
    73%
    4 Ratings

    Resource Management

    N/A
    0 Ratings
    7.3
    73%
    5 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Scheduling

    N/A
    0 Ratings
    8.2
    82%
    4 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.3
    73%
    4 Ratings

    Team Collaboration

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Document Management

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Email integration

    N/A
    0 Ratings
    8.2
    82%
    5 Ratings

    Mobile Access

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    9.1
    91%
    5 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    9.1
    91%
    4 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    8.6
    86%
    5 Ratings

    Professional Services Automation

    Atera

    Feature Set Not Supported
    N/A
    8.6

    Unanet

    86%
    Unanet ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Invoicing

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.2
    82%
    4 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    9.1
    91%
    4 Ratings

    Attribute Ratings

    • Atera is rated higher in 1 area: Likelihood to Recommend
    • Unanet is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    7.7

    Unanet

    77%
    6 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Unanet

    N/A
    0 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    9.1

    Unanet

    91%
    4 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Unanet

    Unanet is a great system and has really helped our managers gain more insight to their projects. We have faster timesheet completion rates which leads to faster billing. We have been very happy with the system but there are some trial and error scenarios where it takes us some time to actually get the data needed or use the system the way we need it to be utilized. Thankfully they do have a great support staff that assists with issues as they arise.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Unanet

    • The time keeping component works well. It gives a level of confidentiality we did not have in our previous home grown system.
    • We are able to set up projects based on a number of criteria, allowing us to differentiate for reporting purposes.
    • We can easily import billing information into our Financial system from Unanet, when previously we would manually enter this information.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Unanet

    • Would like to be able to search for users by first name as well as last name.
    • Would like to be able to modify save and share some of the canned reports.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Unanet

    Starting Price

    Editions & Modules

    Unanet editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      Unanet

      No answers on this topic

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      Unanet

      The support of Unanet is incredible, A simple email to their support team always gets a response in less than 24 hours and is really solutions focused. Unanet support is the best out there- guaranteed
      Read full review

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      Unanet

      We were used to Deltek's Costpoint from the prior company and Unanet is far easier to use for users, accounting personnel, project managers, and corporate managers. Continuous enhancements lead us to believe that Unanet will be even better in meeting our needs.
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      Unanet

      • Increased employee efficiency - less back end work for incorrect submissions.
      • Better results with profit analysis of profits on an ongoing basis.
      Read full review

      Screenshots

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