What users are saying about
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Top Rated
82 Ratings
112 Ratings

Atera

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Top Rated
82 Ratings
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Score 8.9 out of 100
112 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.5

    Atera

    85%

    Zoho Projects

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.5
    85%
    51 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.8
    78%
    41 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.7
    87%
    51 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.6
    86%
    52 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.8

    Atera

    78%

    Zoho Projects

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    8.0
    80%
    50 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    44 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    51 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.0
    70%
    39 Ratings
    N/A
    0 Ratings

    Reporting

    8.0

    Atera

    80%

    Zoho Projects

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    42 Ratings
    N/A
    0 Ratings

    Data visualization

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Security

    7.8

    Atera

    78%

    Zoho Projects

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.6
    76%
    26 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    7.8
    78%
    33 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.0
    80%
    83 Ratings
    N/A
    0 Ratings

    Project Management

    Atera

    Feature Set Not Supported
    N/A
    8.0

    Zoho Projects

    80%
    Zoho Projects ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    8.0
    80%
    19 Ratings

    Resource Management

    N/A
    0 Ratings
    7.5
    75%
    18 Ratings

    Gantt Charts

    N/A
    0 Ratings
    9.0
    90%
    15 Ratings

    Scheduling

    N/A
    0 Ratings
    7.5
    75%
    17 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Team Collaboration

    N/A
    0 Ratings
    9.4
    94%
    19 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    6.3
    63%
    5 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.6
    76%
    10 Ratings

    Document Management

    N/A
    0 Ratings
    9.0
    90%
    15 Ratings

    Email integration

    N/A
    0 Ratings
    9.4
    94%
    15 Ratings

    Mobile Access

    N/A
    0 Ratings
    7.0
    70%
    18 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.5
    85%
    18 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    6.9
    69%
    6 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    8.0
    80%
    13 Ratings

    Professional Services Automation

    Atera

    Feature Set Not Supported
    N/A
    6.9

    Zoho Projects

    69%
    Zoho Projects ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    5.5
    55%
    5 Ratings

    Invoicing

    N/A
    0 Ratings
    7.5
    75%
    12 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    6.5
    65%
    5 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Attribute Ratings

    • Atera is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Zoho Projects is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.9

    Atera

    89%
    53 Ratings
    8.3

    Zoho Projects

    83%
    23 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    9.9

    Zoho Projects

    99%
    3 Ratings

    Usability

    Atera

    N/A
    0 Ratings
    5.6

    Zoho Projects

    56%
    4 Ratings

    Availability

    Atera

    N/A
    0 Ratings
    9.0

    Zoho Projects

    90%
    2 Ratings

    Performance

    Atera

    N/A
    0 Ratings
    9.0

    Zoho Projects

    90%
    2 Ratings

    Support Rating

    8.9

    Atera

    89%
    7 Ratings
    6.7

    Zoho Projects

    67%
    19 Ratings

    Online Training

    Atera

    N/A
    0 Ratings
    9.0

    Zoho Projects

    90%
    1 Rating

    Implementation Rating

    Atera

    N/A
    0 Ratings
    8.0

    Zoho Projects

    80%
    2 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Mike Ward | TrustRadius Reviewer

    Zoho Projects

    My work involves projects of 5-15 people with numerous projects running simultaneously. Prior to Zoho, I did not have a central location from which to view all project statuses at once. Zoho looks to provide this and also looks like it will deliver. I am anxious to see how our organization's use of it develops. At this time, I feel I am likely to recommend Zoho Projects because my organization has made great software decisions in the past so I have a level of trust already that the research has been done that Zoho is the best solution for our line of work.
    James McQuillin | TrustRadius Reviewer

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Caleb Yankus | TrustRadius Reviewer

    Zoho Projects

    • We use it to manage our sales orders as there are lots of moving parts which are necessary to get client orders done properly.
    • I use it anytime I have a new idea I want to put into motion. As I can create a list for brainstorming, feedback, specific actions necessary in order to test and or implement the idea.
    • Unrelated to business, it's a great way to plan travel in order to make sure you don't forget those important things like passport, flight arrangement, client meeting confirmation, and meeting prep as far as what specific documents or things do you need to bring with you.
    • And since everyone is on the go and expected to keep up with work, the mobile/tablet app makes it a breeze to keep up, work on, and create new projects.
    Stephen Lalla | TrustRadius Reviewer

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Maycon Menezes | TrustRadius Reviewer

    Zoho Projects

    • There is no ability to add custom fields in the "Bugs" module - for example, if we want to add fields such as Version Number.
    • Reporting is not integrated - its a fairly expensive add-on.
    • There is no easy way to track actual and completed dates for tasks - so historical variance analysis is not easy.
    Sudip Chakraborty | TrustRadius Reviewer

    Pricing Details

    Atera

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    Atera Editions & Modules

    Edition
    Pro$991
    Growth$1291
    Power$1691
    1. Per Technician
    Additional Pricing Details
    Unlimited devices & agents. No hidden fees. No contracts.

    Zoho Projects

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $4 per user/per month if billed annually

    Zoho Projects Editions & Modules

    Edition
    Premium$41
    Enterprise$91
    1. per user/per month if billed annually
    Additional Pricing Details

    Likelihood to Renew

    Atera

    Atera 9.1
    Based on 1 answer
    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Chris Miller | TrustRadius Reviewer

    Zoho Projects

    Zoho Projects 9.9
    Based on 3 answers
    I've reviewed about 8 other project management solutions and Zoho Projects is the best I've seen without being overly complicated. Zoho Projects keeps getting better! Recent new enhancements makes it even easier to navigate. There are new keyboard shortcuts that cut my time way down. The tools are very easy to use.
    Cassandra Stephens | TrustRadius Reviewer

    Usability

    Atera

    No score
    No answers yet
    No answers on this topic

    Zoho Projects

    Zoho Projects 5.6
    Based on 4 answers
    Zoho Projects is an easy project management tool to use. It provides all the functionality that we required for handling projects. We can easily create personal forms for projects and tasks, allowing us to add and report on our own desire. Apart from this we can create and edit documents in real time which saves our time. This allows us to share text docs, presentations, tables with the whole team and we can work on them together
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Atera

    No score
    No answers yet
    No answers on this topic

    Zoho Projects

    Zoho Projects 9.0
    Based on 2 answers
    Has not been down to my knowledge.
    Anonymous | TrustRadius Reviewer

    Performance

    Atera

    No score
    No answers yet
    No answers on this topic

    Zoho Projects

    Zoho Projects 9.0
    Based on 2 answers
    Speed meets my expectations.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Atera

    Atera 8.9
    Based on 7 answers
    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Terry Irwin | TrustRadius Reviewer

    Zoho Projects

    Zoho Projects 6.7
    Based on 19 answers
    Although it might lack intuitiveness, once you get a hang of how Zoho Projects works, you can do a LOT. The impact good project management has on profitability is huge, and it has helped not only improve communication and coordination when working on a project, but more importantly have adequate tracking of time, due dates and potential bottle necks
    María Fernanda Cruz | TrustRadius Reviewer

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Anonymous | TrustRadius Reviewer

    Zoho Projects

    Zoho Projects provides a more limited set of functionality and customization options than other task/bug trackers on the market, but what it lacks in functionality it makes up for in ease of use. It probably has 80-90% of the features of its competitors but takes about a third of the time to get up and running and realizing value.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Anonymous | TrustRadius Reviewer

    Zoho Projects

    • We needed a system to organize our growing business, so anything was better than what we had, which was nothing.
    • Recording time spend is a huge reason for using project software. It has made me aware of the tasks that are taking too long and where we are not being profitable as a company.
    • It has kept our team accountable for what needs to get completed and when projects are not in motion or completed timely. It's helpful to know in order to get billing out faster.
    Tammy Roberts | TrustRadius Reviewer

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