What users are saying about
16 Ratings
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Top Rated
62 Ratings
16 Ratings
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Score 8.5 out of 100

Catchpoint

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Top Rated
62 Ratings
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Score 9.2 out of 100

Attribute Ratings

  • Catchpoint is rated higher in 1 area: Likelihood to Recommend
  • Aternity Digital Experience Management and Catchpoint are tied in 1 area: Support Rating

Likelihood to Recommend

8.5

Aternity

85%
6 Ratings
9.2

Catchpoint

92%
46 Ratings

Likelihood to Renew

Aternity

N/A
0 Ratings
9.1

Catchpoint

91%
1 Rating

Usability

Aternity

N/A
0 Ratings
5.5

Catchpoint

55%
2 Ratings

Support Rating

9.1

Aternity

91%
4 Ratings
9.1

Catchpoint

91%
49 Ratings

Likelihood to Recommend

Aternity

We are a services organization and we use Riverbed SteelCentral AppInternals with our customers. It has allowed us to expand the footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. Now, we have a new value proposition for our customer enhanced visibility, enhanced stability, and we can reduce our cost to them because our cost structure is reduced by using Riverbed SteelCentral AppInternals.
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Catchpoint Systems Inc

Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.
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Pros

Aternity

  • Root cause finding/remediation (it goes beyond analysis).
  • Shows latency between applications and servers.
  • Identifies long-running SQL queries, and puts the onus back on developers to clean up their SQL code.
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Catchpoint Systems Inc

  • Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
  • Catchpoint synthetic test that will be set up target an endpoint or URLS
  • Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.
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Cons

Aternity

  • The tool demands High CPU resources to perform monitoring which reduces the overall performance and the user experience is sluggish
  • Also a good amount of training is required to set up the different use cases and monitoring parameters which in return demands a dedicated resource to work on the tool
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Catchpoint Systems Inc

  • Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.
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Pricing Details

Aternity

Starting Price

Editions & Modules

Aternity editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Catchpoint

    Starting Price

    Editions & Modules

    Catchpoint editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      - White glove migration services - Annual subscription - Professional Services - Competitive Benchmarking

      Pricing Info

      Likelihood to Renew

      Aternity

      No answers on this topic

      Catchpoint Systems Inc

      Great and convenient to use.
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      Usability

      Aternity

      No answers on this topic

      Catchpoint Systems Inc

      It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
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      Support Rating

      Aternity

      The support I give the highest rating because it is really amazing. Every time we triggered the tool support, we were very well served very quickly and efficiently. The problems were solved quickly and without stress. The staff helped us within minutes and had a lot of patience with us
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      Catchpoint Systems Inc

      I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!
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      Alternatives Considered

      Aternity

      There is a wide variety of APM solutions out there for companies to pick from. Riverbed AppInternals sits near the top of the stack certainly. We already deploy steelhead units across the estate with client licenses, that aided us in our decision to select AppInternals. We found the costs of AppDynamics and New Relic ( which we had trials for) both costly against AppInternals.
      Read full review

      Catchpoint Systems Inc

      Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
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      Return on Investment

      Aternity

      • This product has really wonderful features and one of the most valuable ones is the transaction searches into TTW.
      • This will show you the operations that occurred under conditions that the user specifies, giving you the opportunity to drill down on the things that are more important and affecting system performance.
      • Besides that, the capability of analyzing each individual transaction captured to a very low-level detail (method call/line of code). This ability empowers the testing teams to provide more visibility to developers on how they can improve.
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      Catchpoint Systems Inc

      • The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
      • Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
      • I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay
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