Aternity Digital Experience Management vs. ManageEngine Application Manager

We are a services organization and we use Riverbed SteelCentral AppInternals with our customers. It has allowed us to expand the footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. Now, we have a new value proposition for our customer enhanced visibility, enhanced stability, and we can reduce our cost to them because our cost structure is reduced by using Riverbed SteelCentral AppInternals.

Incentivized

Well suited for medium to large scale infrastructures. Not sure if a small business would benefit much from this solution. Managing less than 20 clients I think would be a waste.

Incentivized

• Root cause finding/remediation (it goes beyond analysis).
• Shows latency between applications and servers.
• Identifies long-running SQL queries, and puts the onus back on developers to clean up their SQL code.

Incentivized

• Remote tools.
• Task automation.
• Patch management.
• Ease of use.
• Sensible user interface.
• Easy configuration.

Incentivized

• The tool demands High CPU resources to perform monitoring which reduces the overall performance and the user experience is sluggish
• Also a good amount of training is required to set up the different use cases and monitoring parameters which in return demands a dedicated resource to work on the tool

Incentivized

The support I give the highest rating because it is really amazing. Every time we triggered the tool support, we were very well served very quickly and efficiently. The problems were solved quickly and without stress. The staff helped us within minutes and had a lot of patience with us

Incentivized

There is a wide variety of APM solutions out there for companies to pick from. Riverbed AppInternals sits near the top of the stack certainly. We already deploy steelhead units across the estate with client licenses, that aided us in our decision to select AppInternals. We found the costs of AppDynamics and New Relic ( which we had trials for) both costly against AppInternals.

Incentivized

Other solutions like Microsoft EM and SCCM can be interdependent and cause all sorts of issues and additional costs. I think software should be optionally integrated and work on its own as a standalone solution. I like that ManageEngine allows for specific use of its software and not forcing users into an unneeded license or contract.

Incentivized

• This product has really wonderful features and one of the most valuable ones is the transaction searches into TTW.
• This will show you the operations that occurred under conditions that the user specifies, giving you the opportunity to drill down on the things that are more important and affecting system performance.
• Besides that, the capability of analyzing each individual transaction captured to a very low-level detail (method call/line of code). This ability empowers the testing teams to provide more visibility to developers on how they can improve.

Incentivized

• Saves time and resources.
• Saved time equals better use of resources.
• Better use of resources makes us more efficient.

Incentivized